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Star Chrysler Jeep Dodge Ram - Service Center

Queens Village, NY

4.4
1,098 Reviews

1,098 Reviews of Star Chrysler Jeep Dodge Ram - Service Center

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June 28, 2021

I’m not sure what happened to the service department at star. They took an extremely long time to repair my vehicle and could not find my car when I arrived to pay and pick the car up. Ridiculous! More

by AMPINCKNEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Leon Rai
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2021 -

Star Chrysler Jeep Dodge Ram responded

We apologize that your experience at Star Chrysler-Dodge-Jeep-Ram was anything less than satisfactory. Please contact the dealership at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. 844-291-4802

June 23, 2021

Excellent and just great. Couldn’t ask for a better service. More

by Masilangramil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arnold
Jul 02, 2021 -

Star Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words. We appreciate it and look forward to working with you again in the future.

June 19, 2021

They did the work quickly and efficiently. I appreciated not having to wait too long and that they respected my time by calling me as soon as the car was ready. More

by Rachelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arnold
Jun 22, 2021 -

Star Chrysler Jeep Dodge Ram responded

Rachelle - thank you for taking the time to rate and review our dealership!

June 16, 2021

Service and Sale are very bad except the finance guy. I hope next time you guys have some kind of professionalism in your duties.selling a car with the engine light on is not professional. More

by vainqueur
Quality Of Work
Recommend Dealer
No
Employees Worked With
Arnold, Tequan Grant
Jul 02, 2021 -

Star Chrysler Jeep Dodge Ram responded

We apologize that your experience at Star Chrysler-Dodge-Jeep-Ram was anything less than satisfactory. Please contact the dealership at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. 844-291-4802

Jul 03, 2021 -

vainqueur responded

The service was bad not even a receipt was given to me after the service. I called and texted my advisor Arnold to let him know about my problems, he hasn’t answered me until I asked to speak to a supervisor. I explained when I got home after the service the car was disabled and unable to start. Arnold said to me the technician changed something to fix the problem until now I have not the receipt. I was asking for a 6 cylinders Is after 3 days I realize it is a 4 cylinders I recognize it was my mistake because I was so crazy to buy the rubicon after driving two Sahara’s for 8years.

June 16, 2021

Very disappointed when I received my vehicle back from a Very disappointed when I received my vehicle back from a oil change. Tech spilled oil on engine cover, oil all over oil filter housing, looks as if o More

by Ageeaweek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jhonatan Rubio
Jul 02, 2021 -

Star Chrysler Jeep Dodge Ram responded

We apologize that your experience at Star Chrysler-Dodge-Jeep-Ram was anything less than satisfactory. Please contact the dealership at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. 844-291-4802

June 15, 2021

Alex (the dealership manager) introduced me to Andres as I walked in to inquire of service for my 2021 Jeep Grand Cherokee. I returned the next morning to what was total professionalism and efficacy while b More

by franklinhill28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damien Reddick
Jul 02, 2021 -

Star Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words! We appreciate it and look forward to working with you again in the future!

June 13, 2021

Not too happy the way it’s going I take my jeep there for oil change and check up then a few days after that engine check light show up I take it back it spend all day there when I get it back a few more lig More

by RAK300573
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t remember
Jun 15, 2021 -

Star Chrysler Jeep Dodge Ram responded

We apologize that your experience at Star Chrysler-Dodge-Jeep-Ram was anything less than satisfactory. Please contact the dealership at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. 844-291-4802

June 10, 2021

Good Fast service, went for an oil change and was surprised at how fast my truck was ready. I will definitely be back real soon! More

by Wildsoulcinema
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Jun 11, 2021 -

Star Chrysler Jeep Dodge Ram responded

Thank you for your kind words. We appreciate it and look forward to working with you again in the future!

June 08, 2021

Im very happy because my Jeep is fixed and is running great after the repairs. It feels like a brand new Jeep to be honest. 😊 More

by dougmike777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres
Jun 09, 2021 -

Star Chrysler Jeep Dodge Ram responded

Thank you for your kind words. We appreciate it and look forward to working with you again in the future!

June 07, 2021

Check engine issue not resolved yet. Spent $3000.00. Not satisfied. Still I wonder who will fix it! If any one knows email me. Thanks More

by lajjacob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Keon
Jun 09, 2021 -

Star Chrysler Jeep Dodge Ram responded

We apologize that your experience at Star Chrysler-Dodge-Jeep-Ram was anything less than satisfactory. Please contact the dealership at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. 844-291-4802

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