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Star Chrysler Jeep Dodge Ram - Service Center
Queens Village, NY
1,098 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
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Service Communication
1,098 Reviews of Star Chrysler Jeep Dodge Ram - Service Center
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Verified Customer
August 20, 2020
Service was good. No PPE available It was just an Service was good. No PPE available It was just an inspection. It was done in a timely manner. I am surprised there was no sigh of any PPE available Service was good. No PPE available It was just an inspection. It was done in a timely manner. I am surprised there was no sigh of any PPE available taking into consideration of the crisis we are in. More
by SPITAL2ND
Employees Worked With
The lady at the counter
August 18, 2020
Customer service was friendly but I waited nearly 3 hours for an oil change. Also employees weren’t wearing masks despite being indoors and having doors closed (no ventilation) for an oil change. Also employees weren’t wearing masks despite being indoors and having doors closed (no ventilation) More
by mvb
Employees Worked With
I don’t know their names. Not sales dept.
August 13, 2020
Fast And Efficient Took care of my vehicle fast and efficiently with courtesy and respect in the service department. Back in March Mr.Fabian Song, the salesman in the s Took care of my vehicle fast and efficiently with courtesy and respect in the service department. Back in March Mr.Fabian Song, the salesman in the sales department lied to my mother and I face when we brought the Jeep by telling us that she didn't qualify for the 2016 Fiat when we were coming in to purchase the Fiat after he said she had qualified for it over the phone, which was a cheaper price than the 2016 Jeep Compass. I took a picture of the Fiat with the price tag on it. So instead of telling us that he sold the Fiat before we got there, he rather lies to us and says that she didn't qualify for the cheaper vehicle but she qualifies for a more expensive vehicle. All of this wasn't realized until after we purchased the Jeep. My mother and I have been loyal customers to your company years and this how we get treated. I will not be recommending anyone to your sales department to purchase a vehicle after the unethical practices your salesman put on us. But I give 5 stars for the service department and 1 star for the sales department. More
by Dlovez
Employees Worked With
Teresa Hynes
August 12, 2020
After using this dealership for all of my repairs / maintenance for.over 10 years I feel strongly that the relationship has evolved to the level feeling like family. As I regard my 2006 PT Crui maintenance for.over 10 years I feel strongly that the relationship has evolved to the level feeling like family. As I regard my 2006 PT Cruiser GT convertible as a possible future collectible the only place I bring my car is the Star Chrysler Performance Superstore. One of the few left in the country. More
by ptgt24l
Employees Worked With
Teresa Hynes, Ace mechanic Rudy
August 05, 2020
The service was great. Teresa the service advisor is the best. Got the job done quickly and kept me informed and updated with the progress of the job. best. Got the job done quickly and kept me informed and updated with the progress of the job. More
by Nick08
Employees Worked With
Service advisor Teresa
August 05, 2020
The ladies from the Services team are Awesome! Thank you for getting my car back on the road . Mechanics your great too 😊Thank you !!! Thank You for getting my car back on the road . Mechanics your great too 😊Thank you !!! Thank You More
by Melissa
Employees Worked With
No one from sales
August 05, 2020
Poor communication. My assigned adviser kept me with a negative mindset. I was told that my vehicle would be looked at the following day. Then he calls me and 3 hours later to tell me what they found the negative mindset. I was told that my vehicle would be looked at the following day. Then he calls me and 3 hours later to tell me what they found the problem. He then proceeded to tell me that they needed to change my ignition coils and spark plugs . He then told me my throttle body had too much dirt build up. To make the long story short. I got the car and the mechanic told me that it was only spark plug in cylinder 6 that needed to be changed. I was charged $1200.00. I was robbed. I will never go back to that location. I will no longer purchase Jeep vehicles.. More
by Hernandez1972
Employees Worked With
George . Can’t remember the tech
August 05, 2020
Worst experience ever never again will not recommend this dealership to any one did not solve my problem there main concern is money not me ever dealership to any one did not solve my problem there main concern is money not me ever More
by Bharath_9
