Star Ford Lincoln

Great service We are most impressed by our service advisor, Seda. She is the nicest, most efficient, and professional service person we have ever had the the pleas We are most impressed by our service advisor, Seda. She is the nicest, most efficient, and professional service person we have ever had the the pleasure of working with. We are impressed with the physical plant as well. All is clean, new and well kept. Washing our MKc, is a lovely bonus after servicing our vehicle. More

Early morning oil change Great service , in and out at the time I was promised . The lovely service advisor SATE greeted me with a very welcoming smile and took care of a quic Great service , in and out at the time I was promised . The lovely service advisor SATE greeted me with a very welcoming smile and took care of a quick maintenance service . I was abit worried coming in before work but the vehicle was done at the time promised and made it to work with out a problem . Very approachable service staff and just over all positive experience . I will be coming back for any other maintenance needed in the future . More

Excellent, Courteous, Respectful Starting with front desk reception lady to the Service Writer and Techs . Friendly... Work performance done in a reasonable time.Randy my Service Wri Starting with front desk reception lady to the Service Writer and Techs . Friendly... Work performance done in a reasonable time.Randy my Service Writer was outstanding. More

Experience was just k Made a appt for a oil change. Once there are was quoted an 1 1/2 hour for wait. If I didn’t have an appt I totally agree BUT since I did have one I wa Made a appt for a oil change. Once there are was quoted an 1 1/2 hour for wait. If I didn’t have an appt I totally agree BUT since I did have one I was not happy. Yes they rushed me through n got me outa there under an hour, which I very much appreciated it but I do believe that that is yo long of a wait for a simple oil change with an appt More

Leasing a new Edge Had a really good experience.. Traded in our leased 2015 Edge for a 2018 Edge... Nick White took great care and gave us a good deal. Had a really good experience.. Traded in our leased 2015 Edge for a 2018 Edge... Nick White took great care and gave us a good deal. More

Strong service center Jose Vergin, is the best service rep. a large account like mine can ask for, they perform proper repairs as necessary and have a quick turn around tim Jose Vergin, is the best service rep. a large account like mine can ask for, they perform proper repairs as necessary and have a quick turn around time with the vehicles. I am very pleased with the quality of work performed. More

Ran Credit Before a Price Being Determined!!! I have NEVER been to a dealership who promised to save me so many dollars (with never clarifying how many dollars they were going to save me) and proc I have NEVER been to a dealership who promised to save me so many dollars (with never clarifying how many dollars they were going to save me) and proceeded to run my credit rating before even talking price let alone settling on a price. Now I have a hard inquiry on my credit report and was made an overpriced "deal" for a new 2017 car when the 2019's are already out!!! I went to a different dealership, Galpin, and received a much better price for a new 2018! Galpin's entire staff was professional and courteous. I have no respect for Star Lincoln and will never go there again. More

Key Fob Rip Off DO NOT TRUST STAR FORD! Took my non working Keyfob in, they said it was probably batteries and that they would not check the key fob unless I purchased new batteries. They s Took my non working Keyfob in, they said it was probably batteries and that they would not check the key fob unless I purchased new batteries. They sold me a CR2032 (normally a 2.99 for 2 batteries everywhere) for over 8 dollars for one. When the fob still didn’t work they said they would try to reporogram it for $145.00! in less than 5 min they came back and said that the FOB was broken and I needed to buy a new one. Total cost for programming and new fob WITHOUT cutting the metal key was $363.00! I asked for the old broken fob back and they said they threw it away as normal procedure, but when I insisted they got it out of the trash and gave it to me. That night I went home stuck the supposedly broken key fob into the slot in the car and followed the reprogramming instructions in the manual and the old key fob reprogramming worked just fine. Really, $145 for that! I don’t even think they tried to reprogram it! They just lead you down the path to milk you for every dollar they can. I plan to go back tomorrow and try and return this new keyfob and complain about how I was able to program that key fob in 2 min, when there service department told me nearly immediately me that it was completely broken, and then took over an hour to program the new one they forced me to buy. More

Another Case of over Sticker And Greed!! This place sucks!!! This location called me, to sell a Mustang GT350R at $30,000.00 over sticker! This location really sucks!! people! buy from Sunrise Ford! Don't do bus This location called me, to sell a Mustang GT350R at $30,000.00 over sticker! This location really sucks!! people! buy from Sunrise Ford! Don't do business at this location. They suck!!! More

The service department failed to honor an approved estimate for repair and then doubled the amount I was charged. I had to make a complaint to the Bureau of Automotive Repai failed to honor an approved estimate for repair and then doubled the amount I was charged. I had to make a complaint to the Bureau of Automotive Repair. More