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Star Nissan
Bayside, NY
3,705 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 7:00 PM
Saturday 10:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 6:30 AM - 5:00 PM
Tuesday 6:30 AM - 5:00 PM
Wednesday 6:30 AM - 5:00 PM
Thursday 6:30 AM - 5:00 PM
Friday 6:30 AM - 5:00 PM
Saturday 6:30 AM - 2:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 3,705 reviews
July 11, 2020
This dealership is the worst. I took my car to see what was wrong with it and they charged me 326 for diagnosis after I was told it was originally 150. When diagnosis on the paper they gave me stated all t was wrong with it and they charged me 326 for diagnosis after I was told it was originally 150. When diagnosis on the paper they gave me stated all the tech did was test drive the vehicle to confirm my suspicions. They are taking advantage of people during these times and on top of that wanted to charge me 853 dollars for a wheel alignment and tire balancing! More
by amyr0486
Verified Customer
July 10, 2020
Joe and the whole team at Star Nissan were so helpful and efficient! This is my fifth lease with them. It’s always a smooth process. efficient! This is my fifth lease with them. It’s always a smooth process. More
by ADINA.SIMONE
July 08, 2020
No ethics bad business tactics Very BAD Business Tactics: I came in to buy a 2017 Nissan Sentra SV Grey. Car was $12,416 I called the Sales Manager, named Patsy, to do a walk Very BAD Business Tactics: I came in to buy a 2017 Nissan Sentra SV Grey. Car was $12,416 I called the Sales Manager, named Patsy, to do a walk around before my arrival to tell me if there are any noticeable scratches or dings. He did just that, with a reply of, "NO Everything looks Great." I then drove out to the dealership about 1hr 20 minutes drive time with the intention of purchasing the car that day. After taking it for a test drive which was fine, I walked around the car, and I noticed there was a very large hole in the bumper near one of the tail lights which was also busted out. I asked them to fix it and I would buy it at the original asking price less my trade. They said this would cost them $1200.00. Instead, they said "we do not have enough money in the car to do the repair without selling it for more," and said "We'll sell it at Auction!!" ( This would be The right Customer Service thing to do! ) So this really left a bad taste in my mouth. I had my checkbook and title with me for the intention of driving it away. The car now on their website is NOW selling for $14,216. This means, in layman's terms, they fixed the car at their cost. They said it was $1200.00 for the repair, and then tacked on another $600 plus. So now they aren't only gouging the customer by not showing the repair, They also had the Audacity to make an additional markup. Car should still sell @ $12,416. Now its $14,216. So, they are essentially by not doing the right thing adding on $1,800.00. My personal feeling is this is a disguised Wholesale lot, and that anything claiming, "Certified Used" is not authentic! Please go on Dealer Rater and read some of the testimonials from other customers!!!! because I know Star doesn't want this rating. More
by Star is bad
Employees Worked With
Patsy Sales Manager, Nick Gigliotti Sales rep
July 08, 2020
A 10. Friendly, informative, easy to deal with. Paid attention to coronavirus mask and distance requirements. Salesman was courteous and helpful, I find thi Friendly, informative, easy to deal with. Paid attention to coronavirus mask and distance requirements. Salesman was courteous and helpful, I find this 25 word review requirement very annoying on your part. I'm not in school. More
by Catladysuzy
July 06, 2020
Everybody at this dealership was very helpful and friendly. All of my questions were answered and they were willing to negotiate and give good deals. friendly. All of my questions were answered and they were willing to negotiate and give good deals. More
by Jmendez1692
July 06, 2020
This time all employees polite and helpful...the chairs in the wait room need cleaning.and others need to be thrown out..the waiting area was so cold everyone was going out to get warm in the wait room need cleaning.and others need to be thrown out..the waiting area was so cold everyone was going out to get warm More
by BUSY-BEV
Employees Worked With
Robert Davila
July 05, 2020
Dealership was busy that day I walked in but I didn't wait long to be assisted. Staff was helpful and accommodating, Kevin Wu was courteous and patient with me wait long to be assisted. Staff was helpful and accommodating, Kevin Wu was courteous and patient with me More
by encar_pt
July 04, 2020
Our salesman Bob was awesome. Very thorough and a pleasure to do business with. I would recommend star nissan to my friends because of his great service. pleasure to do business with. I would recommend star nissan to my friends because of his great service. More
by Mcdee24
Employees Worked With
July 04, 2020
The sales person was very professional. He did not rush me and he explained all details very well. He made me feel very comfortable. I would only recommend him to someone else. You are so lucky to have him me and he explained all details very well. He made me feel very comfortable. I would only recommend him to someone else. You are so lucky to have him work for Nissan. More
by rbrown38
Employees Worked With
