Star Nissan

The overall sales process was extremely easy. The dealership is easy to access from all directions. Coming into the dealership was very comfortable. The salesteam was personable. The best part was my dealership is easy to access from all directions. Coming into the dealership was very comfortable. The salesteam was personable. The best part was my salesman Bill Werner. He was confident, knowledgable and informative. His style of salesmanship resonated with me and my family. The service once I purchased my Nissan Rogue has been wonderful. After this lease I plan on using Star Nissan for my automotive needs. More

the agreed upon price prior to starting the paperwork was not the same when it came to signing. the final price was significantly higher. i chose to get the "remote engine start" option and was not told tha not the same when it came to signing. the final price was significantly higher. i chose to get the "remote engine start" option and was not told that they would take my actual key to install it into my car and tried to make me pay a few hundred dollars for a "replacement" key, which took hours of arguing. when i made an appointment 24 hours in advance to come in and speak with my salesperson about some issues i was having with the car, he was not present because he overslept. i had to wait 3+ hours for him to finally arrive. when i received my car, i noticed that one a/c vent was not sticking out and not properly set. when i brought it to the dealership, they tried forcing and twisting it back into place in front of me, leaving numerous scratches on the inside of the framework before they decided that it was faulty and needed to order a replacement part. although the scratches were not visible once it was replaced. in less than one year of owning my new car, it started making weird noises so i brought it to the dealer repair shop and found out that there was a huge crack in my engine. the dealership tried to void my warranty because they said the reason was that i had not gotten oil changes at the appropriate times and tried to make me pay thousands of dollars unless i could provide proof that i had gotten oil changes. i had to dig through almost a year of receipts and when i finally proved that i actually had gotten more oil changes than was necessary, did they finally agree that it is supposed to be covered under my warranty. i finally got fed up and got rid of the car in less than 3 years of ownership. i let the dealership know how unpleasant i was throughout this entire ordeal and vowed never to return. More

The experience was very good, no hard sells. I felt that my salesman Osiris was very genuine and gave us a great deal and personal attention. I would reccomend this dealership very highly. This is my second my salesman Osiris was very genuine and gave us a great deal and personal attention. I would reccomend this dealership very highly. This is my second lease from Star and will definitly return in the future. More

The service department for STAR Nissan is horrible. You purchase an extended warranty when buying the car and when there is a problem the "specialized mechanics" at the Nissan service center can't seem to purchase an extended warranty when buying the car and when there is a problem the "specialized mechanics" at the Nissan service center can't seem to produce what you are claiming has happenend in order for them to fix it. At an hourly rate of 106.00 per hour you would think that they could fix anything. They always have an answer to avoid fixing the concern. We have been going back and forth with the service department about a rattling sound that we hear in our 2006 Murano. Initially we were told to change the type of gas, we have changed the type of gas and there was still no resolution of the problem. They changed the catalytic converter twice because they said it could be to blame. Well it's not the noise is still rattling away I gave up on trying to have them fix the problem. Another problem is the passenger door in the front creaks which is quite annoying they repadded the door the noise continued. They said I had to purchase a new door because they could do nothing about the creaking of the door. Next problem the driver's seat, is cracked their response was that maybe we do not know how to sit on the seat. I contacted Nissan North America about this one but they said the manager from the service station indicated that the customer is to blame for the seat therefore nothing can be done. This whole fiasco took about 7 months to resolve with their final answer being I can purchase a new seat for 1600.00 dollars. Nissan I am sorry to say does not stand behind their products. When people ask me how I like the Murano I tell them and I am sure that the money Nissan would have spent to correctly fix the problems I had would have been less than the "advertising" they are getting now when people ask me for my opinion. Stay away not worth the headaches, buy American from now on. More

they both took time out to help me locate a car just for me and the price and aswelln insurance.... great going.... very pleasant... i even referred my youngest brother to them both and he drove out with wh me and the price and aswelln insurance.... great going.... very pleasant... i even referred my youngest brother to them both and he drove out with what he wanted and at a great price and of course the time and effect that they took out for us.... i would surely recommend more people. More

Bad customer service.The salesrep even sent us to buy the cars from the other dealers! stupid!The salesrep. was very abrupt and did not even consult his superiors for any price flexibility or incentives. cars from the other dealers! stupid!The salesrep. was very abrupt and did not even consult his superiors for any price flexibility or incentives. More

This is my second vehicle purchased from star Nissan and both times the service has been great. During my first purchase the vehicle that was ordered for me was incorrect but hey everyone is entitled to a m both times the service has been great. During my first purchase the vehicle that was ordered for me was incorrect but hey everyone is entitled to a mistake and I truly was impressed at the manner in which this was handled. My salesman Richard schutlz was vert accommodating and helpful. No hard feelings and I will continue to spread the word about the dealership. More

I give the Star Nissan team 5 points all the way for completely fulfilling great customer service, friendliness, quality of work, over all experience and price. They make you feel like at home and very completely fulfilling great customer service, friendliness, quality of work, over all experience and price. They make you feel like at home and very welcome from the moment you walk in till the moment you walk out. Everybody was just phenomenal on the day I went to get my car and right away Gus found what would be best for me and my college commuting needs and for my budget. Will definitely recommend to everyone. I love my new car! More

I went in to Star Nissan looking for a new, low priced Nissan Versa (the bottom of the line model appears to be extremely rare). My sales person worked with me to find a perfect very low miles used Versa, Nissan Versa (the bottom of the line model appears to be extremely rare). My sales person worked with me to find a perfect very low miles used Versa, and to hold it to my very tight budget. In the end, I feel I got the perfect car, the service was great and friendly, the usual "back room" routine was not the least bit coercive, and I left feeling I had gotten a great deal and a great car. Other staff was also very friendly, making the entire visit a pleasurable and stress free. More

I recently purchased a new Rogue and worked with Fred Braswell on the sale. He was very knowledgeable and helpful. I would recommend him to anyone interested in purchasing an Nissan. Every at Star Nis Braswell on the sale. He was very knowledgeable and helpful. I would recommend him to anyone interested in purchasing an Nissan. Every at Star Nissan is very professional Excellent customer service. My car buying experience was so easy! More