Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Star Nissan
Niles, IL
393 Reviews
Thank you for taking a minute to learn more about Star Nissan, your certified Nissan dealer serving Chicago, Niles, Skokie, Evanston, Des Plaines, Lincolnwood, and a proud member of the Berman Auto Group. We’ve been in business for over 35 years, and in that time, we’ve developed a business model that puts excellence, transparency, and respect at the forefront of our relationships with the community. At our dealership, you’ll find an outstanding selection of over 500 new and pre-owned vehicles in stock at all times.
We have the 30-Day Perfect Car Promise, which gives you 30 days or 700 miles—whichever comes first—to make sure you’re happy with your purchase. If you aren’t totally satisfied, bring the car back and we’ll give you a credit for the original purchase price to be used at any Berman Auto Group dealership.
Star Nissan wants to do everything it can to accommodate all of its customers, which is why we’ve developed a team that reflects the communities we serve. Whether it's Russian, Polish, Spanish, Hindi, or Urdu, we can speak your language to give you the service you deserve.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 393 reviews
June 06, 2026
Anytime goes to nissan dealership at niles, please contact josh. He provides excellent customer service. We appreciate his patience and answers all the questions. contact josh. He provides excellent customer service. We appreciate his patience and answers all the questions. More
by faisalc54
May 23, 2026
Service is always on point. Prompt and courteous. Totally recommend! The staff is friendly and there is always a greeter! Prompt and courteous. Totally recommend! The staff is friendly and there is always a greeter! More
by butterfly572
Employees Worked With
Torrence , Dominic, Martin
May 13, 2026
Martin Hernandez provided me professional service: answered all of my questions, followed up on my concerns and sent me off with peace of mind. I recommend Star Nissan for quality service. answered all of my questions, followed up on my concerns and sent me off with peace of mind. I recommend Star Nissan for quality service. More
by shell
Employees Worked With
Martin Hernandez
May 11, 2026
I had a very good experience with the dealership. My car needed work that had to be authorized through Nissan. I was able to get my car back within a week because of the type of work. It was going to My car needed work that had to be authorized through Nissan. I was able to get my car back within a week because of the type of work. It was going to take a long time. Martin Hernandez was in great communication with me kept me up-to-date on what was happening how long it would take as I use my car for work. More
by Karla
Employees Worked With
Martin Hernandez
April 29, 2026
Me and my husband had a great experience and are very thankful for Robert who relentlessly helped us find our beautiful SUV. He genuinely cared about us leaving Nissan happy and no words can express what thankful for Robert who relentlessly helped us find our beautiful SUV. He genuinely cared about us leaving Nissan happy and no words can express what a pleasure he was to work with!! More
by hollyjoy78
January 15, 2026
BUYER BEWARE! I had an extremely frustrating experience with Star Nissan of Niles and would urge buyers to proceed with extreme caution. I agreed to purchase a I had an extremely frustrating experience with Star Nissan of Niles and would urge buyers to proceed with extreme caution. I agreed to purchase a 2021 Tesla Model Y at the listed and quoted price of $25,500 before fees ($27,778 after fees). Based on that price, I secured outside financing, arranged funding, obtained cashier’s checks, and provided insurance while waiting through a week of delays, during which I was repeatedly told the vehicle was being “detailed” and “serviced.” Off site. Communication throughout this process was poor, particularly with a salesperson named Ocean, who failed to clearly explain the vehicle’s status. I was left repeatedly chasing updates and timelines with little clarity or follow-through. Once the car finally arrived and paperwork was actively being prepared, I was passed off to another salesperson, Josh, where it only went down hill, Josh raised the price to $27,795.63 before fees ($29,853.89 after fees) well above the originally quoted and advertised pricing (which had since changed to $25,888 online). I was told this increase was because the dealership would “lose money” if they honored the price I was quoted just two days earlier. When I questioned this, Josh stated that the listed price supposedly applied only to veterans or military personnel. This condition was never disclosed at any point, and I was never asked whether I qualified. This explanation was introduced only after financing was secured and paperwork was already in motion, making it feel like a retroactive justification rather than a legitimate policy. When I stated that I was prepared to proceed only at the originally agreed-upon price, Star Nissan refused to move forward with the sale. Bait-and-switch pricing, undisclosed conditions, and a complete lack of professional communication are a few ways to sum up Star Nissan. A reputable dealership honors its advertised pricing or clearly discloses all conditions upfront. Star Nissan did neither. I ultimately purchased a similar vehicle elsewhere through a transparent, no-haggle process at a lower cost, which only highlighted how unnecessary and avoidable this experience was. I would not recommend Star Nissan of Niles to anyone. More
by Giselle
