Star Nissan

Me and my husband had a great experience and are very thankful for Robert who relentlessly helped us find our beautiful SUV. He genuinely cared about us leaving Nissan happy and no words can express what thankful for Robert who relentlessly helped us find our beautiful SUV. He genuinely cared about us leaving Nissan happy and no words can express what a pleasure he was to work with!! More

BUYER BEWARE! I had an extremely frustrating experience with Star Nissan of Niles and would urge buyers to proceed with extreme caution. I agreed to purchase a I had an extremely frustrating experience with Star Nissan of Niles and would urge buyers to proceed with extreme caution. I agreed to purchase a 2021 Tesla Model Y at the listed and quoted price of $25,500 before fees ($27,778 after fees). Based on that price, I secured outside financing, arranged funding, obtained cashier’s checks, and provided insurance while waiting through a week of delays, during which I was repeatedly told the vehicle was being “detailed” and “serviced.” Off site. Communication throughout this process was poor, particularly with a salesperson named Ocean, who failed to clearly explain the vehicle’s status. I was left repeatedly chasing updates and timelines with little clarity or follow-through. Once the car finally arrived and paperwork was actively being prepared, I was passed off to another salesperson, Josh, where it only went down hill, Josh raised the price to $27,795.63 before fees ($29,853.89 after fees) well above the originally quoted and advertised pricing (which had since changed to $25,888 online). I was told this increase was because the dealership would “lose money” if they honored the price I was quoted just two days earlier. When I questioned this, Josh stated that the listed price supposedly applied only to veterans or military personnel. This condition was never disclosed at any point, and I was never asked whether I qualified. This explanation was introduced only after financing was secured and paperwork was already in motion, making it feel like a retroactive justification rather than a legitimate policy. When I stated that I was prepared to proceed only at the originally agreed-upon price, Star Nissan refused to move forward with the sale. Bait-and-switch pricing, undisclosed conditions, and a complete lack of professional communication are a few ways to sum up Star Nissan. A reputable dealership honors its advertised pricing or clearly discloses all conditions upfront. Star Nissan did neither. I ultimately purchased a similar vehicle elsewhere through a transparent, no-haggle process at a lower cost, which only highlighted how unnecessary and avoidable this experience was. I would not recommend Star Nissan of Niles to anyone. More

Deshawn Young was awesome, Great customer service! My first oil change was great, love this dealership! My first oil change was great, love this dealership! More

I don't understand and can't believe people still going to this place service department and I did have bad experience before with them and I said I'll give it one more try but I was very wrong 1 oil cha to this place service department and I did have bad experience before with them and I said I'll give it one more try but I was very wrong 1 oil change take over 2 hours 2 I get my car back and inside was oiled mark in the door, driver seat,and out side on the hood and oil spill on big one on engine cover and oil on driver door from outside 3 they offer on line $70 something for oil change but the service guy charged me over $107 dollars!!!!!! My advice don't give your hard earned money for these people at all and go somewhere else More

I have been coming to Star Nissan for more than 20 years. l always get the best service. George took care of my car last time I was there. George is very efficient, proffesional and caring . He was able t l always get the best service. George took care of my car last time I was there. George is very efficient, proffesional and caring . He was able to service my car and put all my concerns to rest. I will always take my car to George for service. Great employee. More