Star Nissan

on 6/13/2012 i returned to Star Nissan to purchase my 3rd vehicle from them. I purchased an Audi Q7 2007 and on 6/16/2012, I began to have trouble with the vehicle. I first noticed the problem after running vehicle from them. I purchased an Audi Q7 2007 and on 6/16/2012, I began to have trouble with the vehicle. I first noticed the problem after running the A/C for most of the day Saturday. I noticed a large trail of water leaking from under the front console of the vehicle in addition to the back console as well. Shortly after the radio shorted out a few times throught the day with out notice, and third the TPMS light kept flashing. ALL of these complaints were brought to the attention of Sharif the Service Manager on Monday 6/18/2012 (5) five days after initialy purchasing the vehicle. on 6/18 the vehicle was brought into the service department around 12:00 and after speaking with Sharif and Brooks a loner car was provided to us and we were told the problems would be fixed, and a notification call would be placed once the car is complete. 6/18 evening we placed a call to Sharif and was told by Anthony Green that Sharif had left for the day. My husband,Julio Cardona then began addressing his concerns to Mr. Green the manager in charge while Sharif was out ill. The conversation went bad quickly, he bagan asking my husband if the Audi was to much car for him and what our interest rate was, and if were worring about the car payments, keep in mind we traded our Infinity QX56 2008 for this Audi 2007. My husband shortly after beign extremely offended and upset ended the conversation. On Tuesday morning 6/19, we followed up again after being told that Sharif was out ill for the day, my husband then had no other choice but to speak with Mr. Green again. He was this time addressed on several occasions as "Homie" and was told that we needed to pick up our vehicle that was just sitting in the service department, and take it to get fixed ourselves. We were also told that this was an executive decision he alone had made regarding this matter. My husband told him that this car was just puchased 6/13 and he was not about to fix something that should have been taken care of prior to even placing the car up for sale in the first plae. My husband was then told by Mr. Green that not all cars go thru an inspection prior to selling. I Thaisha Cardona decided to place a call with a general manager 6/19 which assured me none of this was ever brought to his attention. He stated that he would look into the problem and get back to me by 6/19 evening. Which brings up to 6/20 afternoon.Not only have I not heard back from the General Manager, but we have no news as to what actions are going to be taking place to fix our vehicle. I am currently in the process of consulting an attorney to get the matter resolved promptly. More

Consistently great service! I have gone to this dealership on several occasions and never had a bad experience. The are always professional and courteous. The service manager, adam, and his team go dealership on several occasions and never had a bad experience. The are always professional and courteous. The service manager, adam, and his team go out of their way to explain there work and pricing. As a retail manager I can truly appreciate the quality of the people and their work at star Nissan. When the time comes to replace my car I will be coming to this dealership as a direct result of the level of service I receive from Adam, Sean, Ian and all the other staff of the service department! More

My experience at Star Nissan was great it felt as though I was buying a great vehicle for a good price from an old friend until the salesperson walked in. All kidding aside I would highly recommend this dea I was buying a great vehicle for a good price from an old friend until the salesperson walked in. All kidding aside I would highly recommend this dealership to my family and friends just ask for Steve Filippone! More

This is an update to my previous review. I went back This is an update to my previous review. I went back to the dealership today for them to correct the problem with the unwanted air freshener odor. This is an update to my previous review. I went back to the dealership today for them to correct the problem with the unwanted air freshener odor. I pulled into the service bay and Greg acknowledged me, let me know that he was swamped but that he'd get to me as soon as he could. When he did come over, I told him that there was air freshener in the new filter and it needed to be corrected. Greg went back to his desk and wrote up the service ticket for the car then took it to the repair bay himself. He apologized and let me know that the car would be done in a short time. The work was completed in 20 minutes, enough time to play a few games of Angry Birds and check my e-mail. The odor was gone and I was back to enjoying the car again. This is the Star Nissan that I remember. I'll keep my guard up for a little while, just in case. More

Brian Hill was friendly, courteous, and extremely helpful when I arrived for an appointment to have my 2006 Altima checked over at 62k miles - and that was after he had been dealing with two extremely obnoxi when I arrived for an appointment to have my 2006 Altima checked over at 62k miles - and that was after he had been dealing with two extremely obnoxious young men about payment issues with their vehicle repair. Brian kept me informed as to what was needed, presented me with a written report and answered my questions. The work was done immediately and the serviceman couldn't have been nicer. This is the first service I have had on my car since I purchased it at Star Nissan in 2006 (other than oil changes, tires, etc. done elsewhere) and I would not think twice about bringing my car back for future service - that's how impressed I was! I read some of the other reviews before I filled this one out and couldn't believe some of the people responding were even at the same dealership. More

My roommate and I have both been in the market for new cars, and found this place using one of our smart phones. I test drove a Versa, he test drove a Sentra, and we were both very happy with them. Da cars, and found this place using one of our smart phones. I test drove a Versa, he test drove a Sentra, and we were both very happy with them. Daniel Aguayo was great and almost sold me a 2011 Nissan Versa hatchback, but unfortunately the Assistant Sales Manager, Joon Choi, intervened. I was literally stunned into silence by his condescension and unprofessionalism. Mr. Choi was the only person in the place wearing a polo shirt, didn't shake my hand once, or give me business card (which I would've returned to save paper, as I will never be doing business with them or recommending their establishment). I imagine that these two sales weren't the first or the last he'll ruin while working at this dealership. At one point he mocked my "mere page" of credit history, first told me that Ford wouldn't give me 0% APR when I said I wanted to get an offer from them, then said they would give 0% APR to anyone because they're desperate to sell. Which one was it? If they were the only Nissan dealer in the country, I'd drive anything else. More

After spending several hours having some things done, Adam asked if I could come back another day so they could repair something the damaged in the first place. He assured me they would get me in and out Adam asked if I could come back another day so they could repair something the damaged in the first place. He assured me they would get me in and out in less than an hour. This was a big concern I expressed in advance because I didn't want to have to take a day off from work. When I returned a couple days later I waited over an hour before the came to tell me they might not be able to get to my car that day. After waiting a couple more hours they finally finished the simple repair. There really was no apology or regret that they didn't live up to their promise. I did not ask to see the manager because in the half-day I spent there I saw him repeatedly fielding complaints and each time he just shrugged his shoulders and made the clients feel like it was their fault and not the dealerships. VERY UNPROFESSIONAL!!!!! More

I was flabbergast on how a salesman wanting to try to sell a person a car could have been so unprofessional in the way he acted and looked. I drove four hours from Wisconsin and was told I would not be sell a person a car could have been so unprofessional in the way he acted and looked. I drove four hours from Wisconsin and was told I would not be dispointed, I was from the get go. Denise tried to smooth things out, she was great but the damage was already done. Sorry Denise!! More