Star Nissan

Great experience overall. Price quoted was honored, great deal on trade. Everyone was friendly and very professional. After a few emails, deal was done in about an hour. Facility itself was impressi great deal on trade. Everyone was friendly and very professional. After a few emails, deal was done in about an hour. Facility itself was impressive -- large, attractive and comfortable. Will definately recommend Star Nissan. More

They totally sucked!! This was our first car purchase and they totally screwed us over and played every game in the book. We were young and foolish and were taken in by their scams... We bought the car and they totally screwed us over and played every game in the book. We were young and foolish and were taken in by their scams... We bought the car and when we got home the lights didn't work and we had to argue for them to even fix it! whenever we go back there to fix our car (a lemon) they treat us like trash. Because of them i will NEVER buy a Nissan again. Bad customer service overall.... Not only did they lose my business, but ALL my friends/acquaintances/ and everyone I encounter who wants to buy a car! BEWARE!!!! I do not want anyone else going through what we did.... run run. run and don't look back even if they say they are giving you the best price.... its not worth it... More

What rip offs. They know all the trick and scams. run What rip offs. They know all the trick and scams. run out! At closing time after a few day of playing around by them, they said they made a $2000 do What rip offs. They know all the trick and scams. run out! At closing time after a few day of playing around by them, they said they made a $2000 dollar mistake while adding up the cost. I had a bankers check in my hand for the amount of we agreed on. I walked out. I got my car from Martin Nissan just a few mile north of there. No B.S. fair prices. and no games! More

DO NOT BUY FROM STAR NISSAN AT ANY COST! I bought a used DO NOT BUY FROM STAR NISSAN AT ANY COST! I bought a used car from Star Nissan (2005 Xterra) and they key they provided did not open the back door. Wh DO NOT BUY FROM STAR NISSAN AT ANY COST! I bought a used car from Star Nissan (2005 Xterra) and they key they provided did not open the back door. When I noticed the key did not work I took it to Star Nissan and asked if they could fix it. They told me to call the sales Manager Joe Topor. I called Joe Topor (the sales Manager) and he offered to give another key fob (automatic door opener) but what I need is for the key to work. He said I had noticed it too late and he cold not do anything else for me. I asked to speak with someone else and he referred me to Chuck Settles (the supposed owner). I called and spoke with Chuck and he said to talk to his Service guy Joe and assured me he would be there the following Saturday. I explained that Joe had told me to talk to him instead. Chuck insisted that I talk to Joe. The following Saturday I went to the dealer and Joe would not speak to me. I over head him saying "I'm not talking to the xxxxx guy I already talked to that xxxxx guy, F-him. I was asked to talk to Bill Kloster instead (the supposed used car director) I sat down with Bill and explained the situation and asked if he could fix the lock, he said he could not fix the lock because I had noticed the problem too late (8 months since I bought it). He said that the reason why the lock would not open was because there was something stuck in there, I asked how he knew that, not having looked at the car, but he insisted there was something stuck in there. I told him this is how they had sold me the car and asked again if they could fix it. He said all he could do for me was a discount of the repair price, I said i could pay $50.00 for the repair. He said it would cost way more tan that and because of that he would not even look up the prices. I asked again to get the car fixed and he assured me that he did not owe me anything. I left there and contacted the BBB and explained my story, after the BBB contacted Star Nissan Bill Kloster called me and left me an email and phone message telling me that he had reconsidered and asked me to call him to arrange a time to fix the lock. I sent him a reply and asked him to either send me an e-mail or to put down on paper stating that the repair would be of no cost to me. He ignored my e-mail. I called him to arrange a time and he said he was withdrawing his offer because I was not happy with the previous arrangement. I said that I would not be happy until he put it on paper. By now the BBB had considered the case closed because of the phone call and e-mail I got from Bill Kloster. I called the BBB back and explained what had happened and they reopened the case. Bill KLoster has ignored me and the BBB up to this point. I'm still trying to get the lock fixed. Keep in Mind that I bought an extended warranty from Star Nissan that is supposed to cover everything until 2012 or 84000 miles. My odometer reads 46K miles and it's 2009. There should be no problem for Star Nissan to fix the lock, expecially since they sold it to me this way. Star Nissan is the definition of bad service. DO NOT BUY FROM STAR NISSAN AT ANY COST! More

Ever been treated with disrespect by Star Nissan Service Department? Please excuse my grammar, I am mad. 1. Got there at 9:00 am in the morning on November 24, 2008 gave Marcell my information and immed Department? Please excuse my grammar, I am mad. 1. Got there at 9:00 am in the morning on November 24, 2008 gave Marcell my information and immediately he stated your warranty just expired in September 2008. 2. I stated that I would like my car diagnosed because my car was running cold. I mention that it maybe a transmission problem. 3. Marcell stated “okay we will take a look at it” I asked if someone could take me home and he said sure. Marcell told the porter to take me home in my car. I stated, “My car” wow my car is broken. Red flag 4. I called the dealer ship at 11:00 am asking if they located the problem and Marcell said no. 5. I called at 12:45 asking if they located the problem, I was told no by another gentleman. 6. Shortly after Marcell called stating that I had over $1100 in damages. I asked him to give me a quote for three of the important damages and he said $780, I said go ahead and fix my car. I then call Toyota asking about my warranty. Toyota said yes you still have a warranty. I called Marcell back and told him to stop the work (within 10 minutes), and he said okay, I also mention again that I have a warranty. He stated again, No your warranty has expired. I told him to call Toyota warranty department to verify the warranty. He did and he found that my warranty had not expired. 7. After Marcell talked to Toyota he called and stated that Toyota warranty only covered the air condition unit. I told him that I will give him a call back in 10 minutes; I wanted to dispute the claim with the warranty department. 8. I called the warranty department and my brother, warranty would not cover the total damages and my brother told me to go and get my car from Nissan because they were being dishonest.. 9. I call Marcell and told him that I was coming to get my car to take it back to Toyota. Marcell asked my why and I told him that Toyota misrepresented my warranty. Marcell then stated well we all ready started on your car, and I stated why, I told him not to start on my car. 10. I called the police and they told me that it was a civil matter and they were not going to get involved, after playing and joking around with Marcell. 11. I then asked for a service manager who eventually told me that I was a liar and that he is sick and tired of women crying to him. He said that Star Nissan was his family and they did nothing wrong. I seeking legal advice or help 12. When I picked up my car Nissan had performed all services on my car including the air conditioning repair (never discuss with Nissan or said yes, fix the a.c., something I never agreed to. They tricked me out of $755.00 in one day. They would not release my car unless I paid for the services that I never agreed for them to perform. More

THE MOST PROFESSIONAL STAFF EVER!!! I bought a lot of luxury cars & i was never treated in such professional manner. Every review i read was only bad & i finally realized that happy people are enjoying t luxury cars & i was never treated in such professional manner. Every review i read was only bad & i finally realized that happy people are enjoying their cars instead of leaving reviews online. So i took time to let everyone know how happy i am with Star Nissan. I shopped 8 dealers,was dealing with a bunch of "xxxxxxx" and finally found what i was looking for-honesty,professionalizm,outstanding customer service. Not only they made me feel like i was buying a "Bentley" but up untill this day (i bought my Nissan 6 months ago) they are making sure i am completely satisfied. Amazing product knowledge,amazing professionalizm and people skills. Of course i had to negotiate but it was done at a very professional level,unlike most car dealers in the area. They always provide FREE loaner upon my request! I will continue buying cars from Star Nissan and let ALL my friends know how happy our family is for making this decision. More

I just bought a car here and would not recommend them to anyone. When I asked if they could meet the price another dealer guaranteed, they said yes. But once I arrived and we got down to the details, they d anyone. When I asked if they could meet the price another dealer guaranteed, they said yes. But once I arrived and we got down to the details, they did not want to honor the price. They tried to disguise this by saying that the agree upon price included all possible incentives, including a discount for recent college grads. Yet, I had already informed them that I would not qualify for that discount. They wanted to add the $500 back on to the agreed upon price. They also did not make it clear that you could either get the low rate financing or the incentives, but not both. I also found the financing guy to be really horrible. After I declined the warranty he tried to push on me, he got all moody and pissy. Everything was slammed drawers, loudly ripped forms, etc. THEN he "accidentally" typed up the lease agreement to include the warranty even though I'd declined it. When I paused to look over the paperwork, he said, "Oops! That's the wrong amount." Finally, the sales manager tried to act helpful in resolving the issues, but I found him insincere and pedantic. I did end up buying the car there only because they finally agreed on the previous price. But the experience was unpleasant... I would not buy from them again. More

I give zero stars for service at this "Nissan" authorized service center. Dennis the technician who worked on my car was "clueless", the Service Manager - Richard Vasquez, instead of acknowledging authorized service center. Dennis the technician who worked on my car was "clueless", the Service Manager - Richard Vasquez, instead of acknowledging the issue and trying to resolve it reasonably, tried to defend the tech for his incompetence even when the tech acknowledged his mistake. Richard then calls me a "liar" and when I complain at his attitude says - I don't care for your business at this service center or your sales at the dealership ! I gave the service center ample opportunity to resolve the issue. I am disputing the $650.00 charge on my credit card. Reporting this issue to the BBB, and to as many regulatory bodies as possible, complaining to the Nissan USA network and publicize this complete case of incompetent, rude, and insolent service. As is evident I will make myself heard in as many forums as possible, and if it needs to be taken to the small claims court so be it. More

Went to service for a oil change. The service personal told me that I needed a major service. I told her that it can wait for a few more miles before I can do it, she would not accept that and kept tellin told me that I needed a major service. I told her that it can wait for a few more miles before I can do it, she would not accept that and kept telling me that I need it. I told her that I went to a different dealer and got the 15k service, she actually called that dealer to confirm. She would not accept a no for an answer. I almost walked out to go somewhere else, but I spoke to the manager instead. Later she came back telling me that my O2 sensor was bad and it would cost $350. What a rip off. She replaced my wipers because she said it was cracked. I replaced the wipers 3 weeks ago. I will never go there again. More

Several years ago I drove out to Star to look at some cars advertised online. I found a Maxima that I liked and the price was good. I asked the sales person if he knew anything about the previous owner cars advertised online. I found a Maxima that I liked and the price was good. I asked the sales person if he knew anything about the previous owner and he said he did not. At that time I did not consider using CarFAX to check on the car. After buying the car a friend ran the VIN for me through CarFAX and it came up as a previous rental car. Again, my mistake for not checking but I would never buy a rental! We ran the VIN's of most of the cars listed online and they were all rentals. To be fair, they are in business to make money, but I feel like I was misled when the sales person said he didn't know about the previous owner. He surely knows that they're selling rental cars. After owning the car for a while several problems became apparent and I attribute most of them to lack of maintenance and abuse from use as a rental. I had to have a key re-programmed for the car and service said to just come in without an appointment and they would take care of me. That visit took an hour - most of which my car just sat. On another visit for a hood that fluttered on the highway, I was told it needed an adjustment that would cost $70. I bought the "Gold" warranty for $1200 but they refused to cover this... And finally, after owning the car for several months I received a letter from the dealership, in a dealership envelope and on dealership letterhead. It was the salesman telling me of his real estate business, and how much he would enjoy having my business if I was shopping for a home. <Insert your opinion of this practice here> If you want to buy a car used as a rental, and don't mind the fact that people driving it before you didn't take care of it, shop at Star. I cannot comment on their new car sales, but my service experience was poor enough that I would not go back there. Service at Bill Kay Nissan in Downers Grove is far superior. More