Starfire Auto

Starfire Auto responded

The gall on some clients is truly unbelievable. Whats the world coming to... This customer showed up without an appointment, got upset that he had to leave to make an appointment and begged us to show him the car he came to see. When we discussed the budget before pulling out the car, we discovered that he is $500+ over budget, as he did not account for taxes and registration which are STANDARDIZED FEES, 9.5% tax, and whatever the DMV charges for the renewal. We don't set them, we simply collect and submit the the proper agency, like every legal CA dealer. So we found a car that was in his budget, explained to him that the car will be dirty and dusty BECAUSE HE MADE NO APPT, and he wanted to see it anyway. We explained the the crack on the window will be replaced at no cost at our local windshield shop, as we do with EVERY CAR that has a cracked window. The reason the car would not start is because they turned the car off after being instructed to let it run for a few minutes to let the battery charge. We never replaced the battery, he is delusional. Unfortunately, crazy people can leave the same reviews as sane people. It is a truly sad world we live in, and we are glad to have been kept in business for the past 14 years (and counting), by sane and normal people coming and having a great experience. It is those who cannot read, cannot understand simple directions, and then have an overwhelming sense of entitlement that will be truly disappointed with us and leave us the reviews like the ones you see above. Good day!

elank responded

It is very said how a deal is willing to lie and degrade other people instead of owning up to there poor practices. I showed up with out an appointment as I saw the advertisement on a website that did not say I needed one. I understand the exterior being a little dirty for a dealer being in a dirt parking lot, BUT not the interior being discussing. When It come to the damage on the car, you guys are a bunch of liars. There was tiny bit of damage show in the picture, but the cars I saw had extreme damage everywhere in and out of the car. You are also outright lying when you said you explained the damage , you guys barely talked to me. You gave me and my family the computer with 4 cars on it that looked like they were in good condition. WE looked at the cars and the told you witch ones we would like to see. All was said is we will go get them for you. These were FAKE pictures that looked nothing like the actual car. ALSO you are lying about the issue with the car not starting. It wouldn't do xxxx when you turn the key at all, you guys couldn't even get it to work. They ended up bringing us a new batter that they sill had to jump start. DID you know the moment any of your clients drive the car off your lot with a cracked front window, they can get a ticket in California. I brought $3500 cash in $100 bills and then you guys let me see the cars, You said I would not be able to get any of the $2700-$3000 cars I was looking at because of taxes and fees. You told me cost for taxes and fees would be around $800 which is just a scam and 9.5% tax does not even come close to that cost. I was forced to look at cars in the low $2000 range because of there fraud and greed. It is truly sad that and professional business are willing to lie, degrade there costumers, and call them crazy when they simply speak honestly about your bad business practices. Just own up to your bad practices and do better, or stay the same. Its up to you. I am not telling you how to do your job, lying is your job. Your company sell really cheep cars to people on a budget, no one expects a perfect car, But they do expect a legal and safe car. I am just calling you out for your bad and inappropriate business practices in hopes you will do better. Knowing you guys, nothing will happen because you can't except criticism for xxxx. Every person that has given your company a low star review. You respond by lying and insulting them, instead of being professional and apologize for the inconvenience and say we hope to do better. It makes you guys look better that way. I'm sorry you have to live with yourself, hope you don't breed. Good day!