Starling Chevrolet

Rob Farish Today I went into the Mount Pleasant Chevy dealership to buy out my current lease. I had no intention on purchasing anything else. Rob never pressured Today I went into the Mount Pleasant Chevy dealership to buy out my current lease. I had no intention on purchasing anything else. Rob never pressured me into anything else but explained to me that I would be in a better situation in a new vehicle. After working his magic along with Floyd and the finance guy, I was driving away in a brand new Cruze. My credit isn't the best by any means and they all made me feel very comfortable and made this deal very easy. Thank you Rob for all your help. I truly appreciate it. More

Excellent Customer Service and Superb Follow-Up As a general rule, I do not write reviews, nor do I participate in surveys, but after my experience at Mt. Pleasant Chevrolet, I felt compelled to exp As a general rule, I do not write reviews, nor do I participate in surveys, but after my experience at Mt. Pleasant Chevrolet, I felt compelled to express my experience. Due to my own negligence, and while traveling, my oil indicator light came on, warning me that I was way past due for an oil change. I pulled into Mt. Pleasant Chevrolet, and my initial experience walking through the door wasn't all that pleasureable. The two Service Writers had customers sitting in front of them, and as I waited for less than a minute for either of them to acknowledge my presence, a Manager approached me by the name of Shawn Couch. He welcomed to the dealership and informed me that one of them will be ale to assist me momentarily. I informed Mr. Couch that I did not have an appointment, and after expressing my dilemma, he simply said, "No problem sir, I'm sure we will be able to work you in and get you back on the road shortly." He also informed me that as part of an oil change, they also do a courtesy tire rotation as well as a courtesy wash. Mr. Couch did indicate that if I took advantage of those courtesies, that they would add to my wait time. He even took the time to get me a cup of coffee, and though that may not seem like a big deal, but to me, I've never had a Manager of a dealership do that, and I have owned numerous vehicles over the years. I then met James Gilliam, who was super friendly and took my order. He kept me informed of the progress of my vehicle while I waited in their waiting room. In just a little over an hour, I was a bit surprised when James approached me and said my car was ready. My car was embarrassingly filthy when I arrived, but it was spotless when I got back in it. Words simply cannot express my gratitude to their Clean-Up Dept., cause they definitely added that extra "WOW" factor to my visit. Their follow-up is by far the best I have ever had the honor of being involved with. James sent me a text thanking me for stopping in, and the following day I received a phone call from Mr. Couch asking me how the rest of my travel went, and then asked me how my experience was while visiting Mt. Pleasant Chevrolet. We spoke for a short while, and he spoke to me about the random survey General Motors might send to me via my email. I explained to Mr. Couch that I do not participate in surveys, and he did not push the issue any further, and thanked me again for visiting them. A few days later, I received a letter from James Gilliam, again thanking me for visiting their dealership, and it was then that I decided that this would be the one time I would actually look forward to filling out the survey. Being Completely Satisfied truly isn't good enough, because I was overwhelmed with their desire to exceed any and every expectation I ever thought of concerning customer service. In fact, I spoke with the General Manager at the dealership where I live, and I expressed to him that he really needed to send some of his employees to Mt. Pleasant Chevrolet for Customer Service Training. One visit with them, and I was spoiled. Would I recommend this dealership? Without a second of hesitation, absolutely yes! More

Rob farish Today on 3/11, the sales man rob Farish help me find the car I was looking n was in my price range. I really appreciate his great customer's service. Today on 3/11, the sales man rob Farish help me find the car I was looking n was in my price range. I really appreciate his great customer's service. Thanks for everything More

Experience at Mt Pleasant Chevrolet My Experience was GREAT Rob Farish Really Made My Purchase one to remember after driving for almost 2 hours to get to the dealership Rob had my new j My Experience was GREAT Rob Farish Really Made My Purchase one to remember after driving for almost 2 hours to get to the dealership Rob had my new jeep parked at the front of the dealership ready to test drive right after we went in to handle paperwork. Rob was extremely patient with me. Chevrolet has a awesome salesman and I see myself buying my next car from him and also recommending other to Rob Farish based off the service I received.... I Love My New Jeep... May God Continue to bless him.... More

Loved it! Both Norman and Jake were awesome - answered a ton of questions for me and stayed patient when I took the same car out for multiple test drives while Both Norman and Jake were awesome - answered a ton of questions for me and stayed patient when I took the same car out for multiple test drives while I made my decision 🙂 More

Excellent Customer Service I have taken my Chevy Equinox to Mt Pleasant Chevy for all my service needs. The service department is amazing! They have the best customer service I have taken my Chevy Equinox to Mt Pleasant Chevy for all my service needs. The service department is amazing! They have the best customer service of any dealership I have ever been to. I am always promptly taken care of and when it is time to pick my car up they always sit me down and explain everything to me. James, Mike and Shawn should be proud of their excellent customer service they provide! Sincerely, Natalie Levi More

Awesome experience! Rob Farish was the man! He was personable, always available, and spent a whole day helping me decide what the best vehicle was for me. The dealershi Rob Farish was the man! He was personable, always available, and spent a whole day helping me decide what the best vehicle was for me. The dealership didn't have the model on site and Rob worked with other dealerships to locate the perfect truck for me. I couldn't be happier with the experience. More

Great Experience Rob Farish and Russell in Finance made the buying process a breeze,,,,highly recommend going there for your vehicle purchase,,,,friendly service and s Rob Farish and Russell in Finance made the buying process a breeze,,,,highly recommend going there for your vehicle purchase,,,,friendly service and staff,,,,no hassles and in/out service More

Rob Farish made my truck buying experience a true pleasure! If you go to Mt. Pleasant Cheverolet ask for Rob Farish. He was very professional and a pleasure to deal with. Bernard Tolton was also very profession If you go to Mt. Pleasant Cheverolet ask for Rob Farish. He was very professional and a pleasure to deal with. Bernard Tolton was also very professional and made sure all my expectation were met during financing. I really can not say enough good things about Rob and Bernard they were the type of people you want to deal with while buying a new truck. Thanks guys! Robert Marshall Parker More

Great team of professionals.. I just finished a purchase with Rob Farish at Mt Pleasant Chevrolet on Highway 17 in MT Pleasant. Rob was very easy to work with and had my needs in m I just finished a purchase with Rob Farish at Mt Pleasant Chevrolet on Highway 17 in MT Pleasant. Rob was very easy to work with and had my needs in mind throughout the entire process. Rob was able to help me find the best vehicle for me and also shared some great advice to get the most out of it.. If your interested in a new vehicle I highly recommend finding an honest, knowledgeable professional like Rob and his team! Thanks Again Rob and the Mt Pleasant Chevrolet Team for making what could be a highly stressful and long purchase so easy! A very happy customer.. Dan Lyons More