Stateline Chrysler Jeep Dodge Ram

Great customer service! I have a Jeep eco diesel, and for those of you who know there have been many recalls on the emissions. Recalls have created unwanted performance in t I have a Jeep eco diesel, and for those of you who know there have been many recalls on the emissions. Recalls have created unwanted performance in the vehicle and problems with the DPF, a filter that’s supposed to clear when regenerating. I was on verge of Limp mode when I pulled in with no appointment. Their service rep took me in even though they had a full service schedule. Got me a loaner car immediately! Kept in touch with me, updating status, concerns, remedies. Very appreciative on their communication and understanding my issues with eco diesel. We got everything taken care of in 1.5 days and I have my Jeep back, problems for now fixed! More

Recently started coming to Stateline for service and have been receiving great welcoming customer service every time I come. All of the advisors I’ve dealt with are nice polite. Had the pleasure this visit o been receiving great welcoming customer service every time I come. All of the advisors I’ve dealt with are nice polite. Had the pleasure this visit of working with Hansel and as usual great service. Thanks. More

Always great service from start to finish, I'm definitely going back. Would recommend to all my friends!! going back. Would recommend to all my friends!! More

The staff was very polite! Khali did an awesome job communicating everything with me! I appreciate everything! Khali did an awesome job communicating everything with me! I appreciate everything! More

Called a week in advance to schedule an oil change and get pricing info. After confirming time and price I then proceeded to dealership on DAT off service appointment and the service done was great, but w get pricing info. After confirming time and price I then proceeded to dealership on DAT off service appointment and the service done was great, but when they gave me the invoice to pay, it was $70 more than what was quoted with only the scheduled oil change was done, no extra work has been done to my truck. Had to go back and forth multiple times to pay what I was quoted and the end result was I still had to pay more than what was quoted. More

Easy to service appointment. On time when I arrived and identified problem quickly. Service done when promised. Kristin the service advisor was great kept me informed of what and On time when I arrived and identified problem quickly. Service done when promised. Kristin the service advisor was great kept me informed of what and when repair would be done. More

It took 3-1/2 hours to get the oil changed on my Ram 1500. Not acceptable!!!! This dealer is a black mark to the Dodge Dealerships 1500. Not acceptable!!!! This dealer is a black mark to the Dodge Dealerships More

Excellent experience with both the salesman and the "closer". I would highly recommend this dealership. "closer". I would highly recommend this dealership. More

Used car buyer, beware. This is by far, the worst experience I've ever encountered buying a used vehicle. I was at the dealer 5 times, to pickup the vehicle, assured it was This is by far, the worst experience I've ever encountered buying a used vehicle. I was at the dealer 5 times, to pickup the vehicle, assured it was "ready". It in fact was the opposite. I'm well over 1.5 hrs from the dealership, but it was the vehicle I wanted. I didn't mind the first few times, I understand things go wrong. I've been in the service industry before. I get it. But, the lack of communication and absolute incompetence of the service department, just put me over the edge. Sales, will literally tell you whatever sounds good without having any actual knowledge of what's going on. Each time I spoke with my salesperson, it was a different story. It's all ready to be picked up, all the maintenance was done. Get in the truck, change oil light on, out of fuel, out of DEF fluid. We are ordering parts, no we are taking it to a glass shop to get the window fixed. Replaced the tires, sensor fails, no one realizes the front tire is leaking air. I come to pick it up, obviously can't go far on a leaking tire. Spoke with the General Sales Manager, Sam. He assured me (while speaking over me, not allowing me to talk or ask questions) he was personally going to take care of all the issues ASAP. This, unfortunately was a blatant tactic to get me off the phone so he could yell at someone else to resolve the issues. 8 days from purchase I finally have the vehicle. While I know this will most definitely fall on deaf ears, I can't express enough the disappointment and unsatisfactory experience it was dealing with this dealership. 0 out of 10, I don't recommend. Nor will I to anyone in the future. More