Stateline Chrysler Jeep Dodge Ram

Worst customer service I have gotten from any dealership, including bad post-sales follow-up and terrible car service. The sales managers don't follow up on any putstanding issues. The guys in the Finance de including bad post-sales follow-up and terrible car service. The sales managers don't follow up on any putstanding issues. The guys in the Finance department kept referring me to other ppl and I jet calling till they finally talked to my about my car issues.. The people in the service department have no idea what they're doing most of the time. This is one dealership I'll never buy from in the future. More

As a lot of people say, the car buying experience can be a real hassle sometimes. This time, dealing with the guys we dealt with at Stateline was actually a fun and enjoyable experience. Cedrick is possib a real hassle sometimes. This time, dealing with the guys we dealt with at Stateline was actually a fun and enjoyable experience. Cedrick is possibly one of the nicest guys I've ever met and Brittan was awesome. A very professional attitude but also a genuinely nice guy. I did not get to meet the sales managers but I'm sure based on these other guys, they are just as nice. I had dealt with Galeana Jeep in Columbia and was treated almost as if I were bothering them so coming here was a breath of fresh air. These guys genuinly want your business and treat you as such and make the whole process one that 1.) you'll want to come back and do business again and 2.) recommend their services to someone else which I will do if I talk to anyone about where I bought my vehicle. More

I have a very hard time car shopping. I do not like the pushy salesmen . I did my homework- ( shoppped varios dealerships and went online ) for several weeks. Early on - I went to Stateline and was helped pushy salesmen . I did my homework- ( shoppped varios dealerships and went online ) for several weeks. Early on - I went to Stateline and was helped by Christian. He was so nice and informative. I told him that I was looking at cars but would not buy one for several weeks or more. He - knowing this- showed me cars that best fit what I told him I wanted. After much prayerful consideration I went back. Much to my dismay , Christian was off. I was hesitant to look at the car I wanted because I could not imagine anyone making me feel more any more comfortable or confident to get a car. But , I was blessed. God led me to Dennis Phillips. He was so nice and knowledgeable. I told him that the car I wanted was on their website. He pulled it up plus a few others. I only test drove the car I had originally picked out. When I went to get my car the next day- Christian helped me. He went over the bells and whistles . When I left I was totally comfortable in my new car. I had the best car buying experience that I have ever had! I LOVE MY DODGE DART. Thank you Stateline. And thank you Dennis and Christian. More

Everyone was extremely helpful and nice. Much better than a previous experience I had at another Chrysler dealership. Jamal worked with me on pricing and did everything he could to get me into the only car I a previous experience I had at another Chrysler dealership. Jamal worked with me on pricing and did everything he could to get me into the only car I was interested in. I felt that the prices were good, the selection was great, and the service was fantastic. More

To whom it may concern: My experiance Mark Pender was To whom it may concern: My experiance Mark Pender was outstanding! My wife and I didn't know if buying used or new would be best for us. Mark took To whom it may concern: My experiance Mark Pender was outstanding! My wife and I didn't know if buying used or new would be best for us. Mark took the time to review all aspects of both vehicles so we really understood the pros and cons of each purchase. He was not just after the "sale" and really showed that he cared about our purchase and wanted to help. We got in late last week before the dealership was about to close and Mark stayed with us until almost 11PM to ensure we left happy. In this business, service like that is hard to find. We are very happy with our new purchase and have Mark to thank for it. Thanks again for all your help and patience. Michael and Ashley Overson More

We had an awesome experience, because we visited so many dealerships and no luck. We went to Stateline to find a decent used truck that wasn't overpriced that we could afford. We went there and had the best dealerships and no luck. We went to Stateline to find a decent used truck that wasn't overpriced that we could afford. We went there and had the best salesman ever (Greg)! I felt like we were family and he was so up front about everything. Best part I had all three kids with me and he too liked kids so he was never annoyed by my children. Thanks for the experience. More

Our experience with Stateline Chrysler Jeep was very good (especially after a very poor experience with Keffer Jeep). Steven was very attentive and friendly. He had great follow-up. He worked very closely w (especially after a very poor experience with Keffer Jeep). Steven was very attentive and friendly. He had great follow-up. He worked very closely with the finance managers and kept us informed. The staff there was organized and efficient. We would definitely go back. More

We bought our mini-van in June 2010 to have a reliable vehicle to take my 2 yr old daughter for cancer treatments in Philaelphia (from Charlotte). Within a few months we experienced the van spontaneously vehicle to take my 2 yr old daughter for cancer treatments in Philaelphia (from Charlotte). Within a few months we experienced the van spontaneously turning off causing us to lose all steering & brakes. We took it back to the Stateline Dealership several times and they said there was nothing wrong with it. When I explained my concern for our upcoming trip to Philly, I was advised by the service rep to "drive slowly in the right hand lane". Upon our return we received a recall notice for this very problem. The dealer replaced the recalled parts but our van was still turning off and putting us into dangerous situations. We took it back and they found a problem but said it was not one of the recalled parts so they charged us full cost of repair. 2 days later the car turned off as I was pulling up to a stop sign to enter Hwy 601. Because i had no power, no brakes, no steering I almost went under the 2 tractor trailers but instead was able to run onto an island to stop. The car has been at the dealer ever since and they have not been able to fix it. They have told us that because the car now has high mileage that there is nothing they can do. According to their service records we started bringing the van to them at 20,000 miles for this problem. No one will give us the name of the owner of the dealership and we are receiving NO HELP with this situation. They had a salesman call us to sell us a new mini-van. My concern is that they are going to re-sell this very dangerous dodge Caravan to another unsuspecting family. Watch out for VIN # 2D4RN5DX9AR145979 More

As a first-time buyer of a vehicle, I found this experience to be not only very rewarding, but also educational and informative about the trade. I walked into the dealership expecting to only get a experience to be not only very rewarding, but also educational and informative about the trade. I walked into the dealership expecting to only get a better understanding of the cars I had been researching, but I ended up walking out with a new car, thanks to the helpfulness and dedication of the employees I worked with throughout the day. Thank you very much for all of the time and effort the employees brought to the showroom! More

I have been searching for an 2013 ram laramie with specific options for the past four months. I stopped in at Stateline CJD the previous week and told the salesperson Greg Radulsk what I was looking f specific options for the past four months. I stopped in at Stateline CJD the previous week and told the salesperson Greg Radulsk what I was looking for. He introduced me to a manager who said they could get what I wanted if we could negotiate the deal now. In response to his offer I told him that when he had the vehicle on his lot I would be willing to negotiate. I didnt hear from them for a week and assumed that they wouldnt be getting the vehicle. Over the weekend I was searching the Stateline dealership website and saw that they had the exact vehicle listed. On Monday I called Greg and he promised to call me back once he found out more information about the vehicle. True to his word he called within the promised thirty minutes and informed me that the vehicle was not at their lot but was on its way and being delivered that night and that I should come and see if we can work a deal. I went to the dealership at 4:00 pm Monday afternoon and met with Greg and started the negotiations. I informed him that I wanted to trade my vehicle and what I expected to pay for their vehicle. Greg involved another one of the managers at Stateline and the negotiations were continued. Everything was cordial and we agreed on a deal and shook hands. Later I was taken to the finance office to sign the paperwork for my new truck. I signed over the title to my truck and wrote a $3245.00 check for my down payment. By the time I left it was 8 pm and the vehicle had not been delivered so I agreed to come back the next day to pick up the vehicle. Greg called me the next day to inquire about my arrival to pick up the vehicle because he wanted to put gas in the truck and grab some lunch which was fine by me. I was finally able to get away around 3:30 pm and spent an hour emptying my tool box so that I could trade the vehicle. I asked if my 11 year old son would like to go with me to pick up my new truck and he excitedly agreed. I had been looking for this truck for four months and finally I was on my way to pick it up. When we arrived at Stateline I gave my truck keys to Greg and he led us towards my new truck which was parked in the sold cars parking spot. As we were walking towards the vehicle Greg told me that they had given me new floor mats and five years of free maintanance to which I responded by saying thank you but why and thats when he casually said the truck had 700 miles on it!!! I was stunned that they had kept this information from me until the very last moment and had led me to believe I was getting a brand new truck for which I was paying over $42,000.00!! I refused to go through with the deal and left with my son both of us extreemely disappointed and very upset. I called Greg to impress upon him how upset I was that he had not informed me of the miles on the vehicle to which he answered that he didnt know and that the truck was a dealer exchange and had been driven those miles to get it here. About two hours later I received a call from a mr Tom Jordan who told me that it was hs understanding that I was upset with the deal because it had 700 miles on it. I told him that they had been dishonest by keeping this information from me and denying me the option to choose whether I wanted a used vehicle. He insisted that it was a regular occurance that they would purchase vehicles from other dealers as a dealer exchange and they would drive them hundreds of mile back to their location and they never used a transportation vehicle. I'm stunned that a New Car manager expected me to accept and pay for a used vehicle as if I was purchasing a new vehicle! I would ask you the potential new vehicle buyer how you would react under the same circumstances. How would you feel if a dealership wasted two days of your time knowing full well how many miles were on the vehicle and not sharing that information with you? If its such a normal occurance why would they voluntarily give me a Five Year maintanance program and floor mats free of charge?? When did you ever hear of a dealership giving anything away if they didnt have to? All I can say is Buyer Beware!! I would like to add that this was not Gregs doing since his manager controled the entire negotiations! More