Stateline Chrysler Jeep Dodge Ram

Ram truck I agreed to purchased was not what was delivered,missing options CD player,back up camera,crome trim,floor mats,etc.Getting these issues resolved turned into a nightmare. I was without my delivered,missing options CD player,back up camera,crome trim,floor mats,etc.Getting these issues resolved turned into a nightmare. I was without my truck for seven days and the work was not done. After threating legal action and demanding the truck I ordered.I was given the right Ram 1500. This was the worst auto buying experience I have even had in 40 years of purchasing cars. I will never set foot on Stateline dodges lot again More

I have been searching for an 2013 ram laramie with specific options for the past four months. I stopped in at Stateline CJD the previous week and told the salesperson Greg Radulsk what I was looking f specific options for the past four months. I stopped in at Stateline CJD the previous week and told the salesperson Greg Radulsk what I was looking for. He introduced me to a manager who said they could get what I wanted if we could negotiate the deal now. In response to his offer I told him that when he had the vehicle on his lot I would be willing to negotiate. I didnt hear from them for a week and assumed that they wouldnt be getting the vehicle. Over the weekend I was searching the Stateline dealership website and saw that they had the exact vehicle listed. On Monday I called Greg and he promised to call me back once he found out more information about the vehicle. True to his word he called within the promised thirty minutes and informed me that the vehicle was not at their lot but was on its way and being delivered that night and that I should come and see if we can work a deal. I went to the dealership at 4:00 pm Monday afternoon and met with Greg and started the negotiations. I informed him that I wanted to trade my vehicle and what I expected to pay for their vehicle. Greg involved another one of the managers at Stateline and the negotiations were continued. Everything was cordial and we agreed on a deal and shook hands. Later I was taken to the finance office to sign the paperwork for my new truck. I signed over the title to my truck and wrote a $3245.00 check for my down payment. By the time I left it was 8 pm and the vehicle had not been delivered so I agreed to come back the next day to pick up the vehicle. Greg called me the next day to inquire about my arrival to pick up the vehicle because he wanted to put gas in the truck and grab some lunch which was fine by me. I was finally able to get away around 3:30 pm and spent an hour emptying my tool box so that I could trade the vehicle. I asked if my 11 year old son would like to go with me to pick up my new truck and he excitedly agreed. I had been looking for this truck for four months and finally I was on my way to pick it up. When we arrived at Stateline I gave my truck keys to Greg and he led us towards my new truck which was parked in the sold cars parking spot. As we were walking towards the vehicle Greg told me that they had given me new floor mats and five years of free maintanance to which I responded by saying thank you but why and thats when he casually said the truck had 700 miles on it!!! I was stunned that they had kept this information from me until the very last moment and had led me to believe I was getting a brand new truck for which I was paying over $42,000.00!! I refused to go through with the deal and left with my son both of us extreemely disappointed and very upset. I called Greg to impress upon him how upset I was that he had not informed me of the miles on the vehicle to which he answered that he didnt know and that the truck was a dealer exchange and had been driven those miles to get it here. About two hours later I received a call from a mr Tom Jordan who told me that it was hs understanding that I was upset with the deal because it had 700 miles on it. I told him that they had been dishonest by keeping this information from me and denying me the option to choose whether I wanted a used vehicle. He insisted that it was a regular occurance that they would purchase vehicles from other dealers as a dealer exchange and they would drive them hundreds of mile back to their location and they never used a transportation vehicle. I'm stunned that a New Car manager expected me to accept and pay for a used vehicle as if I was purchasing a new vehicle! I would ask you the potential new vehicle buyer how you would react under the same circumstances. How would you feel if a dealership wasted two days of your time knowing full well how many miles were on the vehicle and not sharing that information with you? If its such a normal occurance why would they voluntarily give me a Five Year maintanance program and floor mats free of charge?? When did you ever hear of a dealership giving anything away if they didnt have to? All I can say is Buyer Beware!! I would like to add that this was not Gregs doing since his manager controled the entire negotiations! More

Mark Pender went out of way to let me know what was going on with my vehicle delivery. I wish the same could be said about the others. I was told when initially signed papers would take couple days to get th on with my vehicle delivery. I wish the same could be said about the others. I was told when initially signed papers would take couple days to get the vehicle swapped from another dealership. I was led to believe it would be the following Monday. When Monday came it was going to be Tuesday. When Tuesday came and went at 8:15 pm I called Mark Pender on his cell. He was at home but he took time to call the new car manager who said he had sent me an email explaining the car was in transit and wouldn't be received till Wednesday. I stayed by the computer and phone all day and I never received an email. I checked spam folder also.It's amazing how quick your emails get answered before the sale verses after ! I was also told the vehicle would be cleaned after receiving at the dealership prior to delivery.When car was delivered my wife and I both commented that the floor mats were dirty and there was spots on the passenger front seat. It definetly wasn't cleaned up inside ! Third thing that really surprised and disappointed in was the miles the car had when delivered. There was over 580 miles on the vehicle when finally delivered to my house. I would have thought the vehicle would have been hauled on a rollback from the dealership vehicle was located at verses driving from one dealership to the other then backtracking another 120 miles to my home. This whole experience taught me a great lesson. Wait till you can buy a car local ! More