Stateline Chrysler Jeep Dodge Ram

I was forced to go to this dealership after mine had closed (Metrolina). I brought my 2006 Charger in for an oil change and wanted them to look at a piece of molding around my windshield. When I pulled into the service bay, I had to stand there for a while and look like I needed help before someone even approached me. Once they did, they really made it seem like I was in their way. We got the oil change set up and I asked if they could take a quick look at the molding and see if I was going to need to replace it. I was then told that was a service job and they would need to do that separately. I can respect that, but I didn't want it fixed, just wanted someone to take a quick look at it. I offered that as a solution and the service mgr repeated the exact same thing he just told me, another sign that I was obviously not a priority. Having worked in Customer Service for 25 years, this is not the way I treat my clients and certainly don't expect to be treated that way as well. Not only that, but I decided to view the cars on the lot while I was waiting. Now I wasn't planning on buying, but I always like to look. I wandered around the showroom then the lot for at least 10 minutes and was never approached by a salesperson! That never happens, they usually swarm on you, but they weren't busy, that's for sure and no one even acknowledged I was there.....weird. Because of that experience I have decided to take my business to another dodge dealer about 25 miles further away. I even bought a new car spur of the moment from the new dodge dealer, that's too bade for Stateline and myself. They lost a sale and I'm going to another dealer way out of my way.

I bought a used car last week. I thought the dealership was okay and i definitely wasn't crazy about the sales manager. The salesman is what ultimately helped me make the decision to buy the car. He seemed friendly not fake and was more real than any other salesmen I've seen in the past. He was referred through a friend who told me he could get me some money off a car for coming and doing business with him...and he did.Overall I'd say find a dealer you like, not a dealership.

The salesman and sales manager lied to my face on several things - including interest rate availability. They also told me they couldn't - and wouldn't - sell my trade, which put a strain on negotiating the trade value (my car's out front a week later, with a nice big window sticker). These guys are friendly, but what sleezy car salesman isn't? Stay away, I'd rather puch the sales manager than talk to him again. Unfortunately I'm an impulse-buyer and did more work after the sale than before the sale. Stay away, you'll be better for it.