Stephen Wade Auto Center

Skip the trade-in process Was referred to this dealership via KSL trade-in valet service. The trade-in value estimate provided by KBB and NADA as well as the KSL service for m Was referred to this dealership via KSL trade-in valet service. The trade-in value estimate provided by KBB and NADA as well as the KSL service for my vehicle is placed between $44k-$47k. The dealership promptly reached out and informed me they'd need to see it to be sure, but would be willing to offer as high as $50k ($3k of which would come from sales tax benefit), placing me solidly within a reasonable range according to book value. I specifically asked what I could expect an offer to come in at so that no one's time was wasted and they reiterated the $50k. I took an hour out of my day to receive a paltry offer of $40k. This dealership doesn't respect potential customers time or intelligence. I understand the low balling is a part of the trade-in game, but when pressed specifically on trade-in practices they should have been forthcoming with the fact that they always offer far below fair book trade-in. Our car was flawless and easily qualified as a top-tier trade-in. More

Most Amazing Service Ever Thank you Randy for doing a great job with my 2014 Ram 3500. I was broke down going to Wyoming and they expedited my part to help me out. Thank you! Thank you Randy for doing a great job with my 2014 Ram 3500. I was broke down going to Wyoming and they expedited my part to help me out. Thank you! More

Don’t take your car here for maintenance! This place is a joke. If you own a Dodge, Jeep, or Chysler, don’t bring it here to the service department. Once I brought my car to them and they gave This place is a joke. If you own a Dodge, Jeep, or Chysler, don’t bring it here to the service department. Once I brought my car to them and they gave me a quote to fix it and by the time everything was said and done, I was charge $200 more than the quote! And I never received a phone call about the price change before I got there to pick it up! I understand things end up being different once you’re in there, but $200 is a big difference! I also had them replace my radio that was under a recall, well now (2 months later) it has an anti theft code and I CANNOT use my radio, phone, or navigation and they want me to bring my car to the dealership (100 miles away) so they can pull the radio out to get the code, and I will STILL be charged for them to do it. Why the xxxx they don’t have the information from the new radio that THEY put in, I have no idea but I know I’m mad. And I’m frustrated. And I’ll be damned if I ever visit this place again. You know, Stephen Wade auto. Sometimes maybe you should care more about your customers than how much money you’re making. Because eventually, you won’t have anymore customers if you don’t treat them right. More

No wonder rural people hate the government While finalizing a deal on a used car our Sales Rep brought in his "manager" who tried to convince us that it was Utah State Law that they charge and While finalizing a deal on a used car our Sales Rep brought in his "manager" who tried to convince us that it was Utah State Law that they charge and we pay over $1,000 in "Dealer Fees" Not taxes! Not Licensing! Of course we have to pay that but that the State of Utah mandates that they charge and we pay dealer fees. Who believes this crap? I could see someone paying the charge and then being upset at the State for all the added fees. The most dishonest group I have ever encountered. Do not buy a car from these liars. I could go on with other falsehoods they told after agreeing on a price in advance of our hour drive to get there. Then the Sales Rep introduces yet another Sales Manager into the deal telling us that the last person wasn't in fact the Sales Manager. We left with our checkbook. More

Lies and deceit This is probably the most dishonest dealership ever known. They will lie cheat or steal to make a deal then once the papers are signed they could car This is probably the most dishonest dealership ever known. They will lie cheat or steal to make a deal then once the papers are signed they could care less what they promised! Do not ever buy here! If your foolish enough to go here dot your i’s and cross your t’s they are ultimately dishonest! More

Reneged and not tire warranty Agreed to remove most of the RAM 1500 truck "badges" (body lettering) be removed. I do not care for the over sized and distracting. However, after Agreed to remove most of the RAM 1500 truck "badges" (body lettering) be removed. I do not care for the over sized and distracting. However, after sale was completed Stephen Wade reneged by claiming there was possible paint damage. I was very upset and because I was cornered by a time commitment let go. You cannot trust this dealership to honor agreed upon terms. The second issue is that new auto tires DO NOT include a warranty. WHAT!? Every tire I have bought has a warranty but this dealership says I needed to purchase a road hazard policy. I can only presume that the tires are substandard as one has blow out and another with a slow leak. Furthermore, this is only a ploy sell insurance that would improve the dealerships profit. A hidden cost. BUYER BEWARE. More

Go somewhere else if you can I was contact by the dealership when I was looking for a Ram Truck. Quick internet search showed this dealer had a very poor rating plus their prices I was contact by the dealership when I was looking for a Ram Truck. Quick internet search showed this dealer had a very poor rating plus their prices were higher than the surrounding dealers. I pointed this out to the sale rep. They told me I was wrong and that they have excellent customer service. Telling the customer they are wrong (if they are or not) is never good customer service. Plus easy to verify, their online rating is horrible. Decided to given a chance anyway just in case they were willing to beat prices. They only had one vehicle listed on their website that matched the model I was looking for but it said "coming soon". Again told this to the customer reps and they sent me a link for their stock. Link took me to a blank page. I then told the rep which trim option I wanted and was told that that option didn't exist and told me there were only 2 trim options that were available on the model I was looking at. Went to Ram's website and took a screen shot of the 5 trim options that were available including the one I asked about. Plus been pricing this vehicle for a while, have test driven it and searched dozen of dealers websites. The option I asked about if definitely available. So: I’m wrong for stating a fact. You can't send a working link Plus you don't even know what options are available for the vehicle you sell? Should have just trusted the other reviews and not wasted my time. More

Horrible This place is the worst. They are rude and always stressed. No one answers the phone. Customer service is "the worst". They will transfer you from This place is the worst. They are rude and always stressed. No one answers the phone. Customer service is "the worst". They will transfer you from one person to another, the phone rings and rings and doesn't even go to voicemail half the time, They treat you're call like it's an inconvenience. One day I called and kept getting transferred and after 5 min or longer someone would pick up and hang up and not say a word. I regret the day I stepped into this place. They sold me a lemon that I have had nothing but problems with since day one and am paying 5k more than it's worth so I can't even refinance or trade in for a decent trade. I've had the car less than 8 months. !this veterans PTSD kicks into high gear whenever I have to deal with these idiots. It's so bad I finally got a middle man to keep documentation and take care of mechanical issues for me, with them. Cylinders are bad and possible the entire engine will have to be replaced. I am a single parent of an autistic child who does not need this financial burden. I should have kept my jeloppy and just paid the 2400 to fix it. Never go here. Utah does not have lemon law protection on used vehicles. I regret the day I trusted this company. On one visit one guy kept talking about how gay one of his co workers was. I hate this place. There are one or two people that are actually nice but not enough to ever make me want to get a car here ever again. Trying to figure out how to remove the burden of the payment and the vehicle. What a nightmare. More

My experience @ Stephen Wade Chrysler/Dodge was Excellent! My recent buying experience @ Stephen Wade Chrysler/Dodge Dealership was a 'Smooth & easy one'! Although I was there for hours (unavoidable anywhere) My recent buying experience @ Stephen Wade Chrysler/Dodge Dealership was a 'Smooth & easy one'! Although I was there for hours (unavoidable anywhere) the time did not drag on, instead it was informative and enlightening. Everyone there from the salespeople (especially Tim Perry) to the Finance Manager (Jocelyn Glauser) along with the Customer Service and the Service Dept. have been and continue to be very helpful! We are in contact with each other weekly. You can't help feeling like your part of the Stephen Wade family! Stephen A. More

Very dishonest and terrible customer service Unfortunately I've had to deal with the Dodge service center a few times and they are very dishonest and have terrible customer service, like the emp Unfortunately I've had to deal with the Dodge service center a few times and they are very dishonest and have terrible customer service, like the employees hate their jobs. More