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Sterling Acura of Austin
Austin, TX
319 Reviews
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Showing 319 reviews
December 27, 2023
I think the dealership deserves a 5, but I still want to be honest and point out some of the issues that I didn't expect. Sales: Amber Homer delivered a pleasant experience and I enjoyed her company. S be honest and point out some of the issues that I didn't expect. Sales: Amber Homer delivered a pleasant experience and I enjoyed her company. She was fun, friendly, and easygoing during the entire experience. She also helped me in trying to get the best value for my car, and even haggled a bit more when I asked her if we could try again. Finances: Here is where we ran into some issues. Finances was arguing with me and acted as if he didn't believe anything I said. We spent 2 hours arguing because of miscommunication, but at the end of it, the manager helped clear things up and the finances gentleman apologized for the miscommunication once we were on the same page, and the experience was pleasant from there. Parts & Service: Since I ordered many accessories, I had to work with the Parts and Service department. These guys were great and went the extra mile to make sure that I was please with the parts and service aspect of my car. Robert and Mark called me to make sure I understood the dates and times of delivery. Robert even worked with Mark on getting my car in earlier once the parts were ready to be installed. The Purchase with add-ons: I was not a big fan of the purchase process but I don't believe this is the dealerships fault. I think a purchase with add-ons process needs work because it's very complicated and inconvenient. I ended up going in the service department a total of 5 times because of parts being installed and loaners not always being available. I think there should be a better process for the instances where someone spends extra on add-ons. More
by Batman
Employees Worked With
Traye Hogue, Amber Homer, Mark Benitez, Robert Conrad
December 22, 2023
I’ve never had bad customer service at a dealership, but Sterling stood out far above them all. They are sincere about exceeding expectations. Sterling stood out far above them all. They are sincere about exceeding expectations. More
by Lawren
Employees Worked With
Ari—salesperson, Josh—finance
December 01, 2023
Ariadne (Ari) Marin is awesome! Although the dealership wasn't sure if they could deliver a Integra Type S in my color choice (black with a red interior) in all of 2024, Ari called Although the dealership wasn't sure if they could deliver a Integra Type S in my color choice (black with a red interior) in all of 2024, Ari called me the first week of November, 2023 and said it was on the way! It came in on November 10th and I took delivery on November 17th! She patiently explained all of the accessory options, and helped me set up the drive mode and user interface (this car is so user configurable) to my preferences - Comfort (suspension), Sport (steering), ad Sport Plus (engine). Rev matching off, please! (I've been driving nothing but manual transmission cars my whole life,) Thank you, Ari! More
by BTK
Employees Worked With
Ariadne Marin
October 04, 2023
We loved our salesman, Byron. He was very knowledgeable about the car’s features. All of the staff was professional and the sale was very smooth. Love this dealership so much, an He was very knowledgeable about the car’s features. All of the staff was professional and the sale was very smooth. Love this dealership so much, and love my new car. More
by hjschneid
Employees Worked With
Byron, Ben in finance, and Ray.
September 17, 2023
Atmosphere is inviting, knowledgable sales, finance and vehicle demomenstrator. Have already worked with the service dept and this is a major factor in chosing to purchase the MDX from Sterling Acura of Au vehicle demomenstrator. Have already worked with the service dept and this is a major factor in chosing to purchase the MDX from Sterling Acura of Austin. More
by richard_brubaker
Employees Worked With
Ariadne Marin
June 16, 2023
I was really impressed with my sales person Derrick Evans . He made my buying experience a pleasant experience. I told him what I wanted to drive home and he made it happen. Derrick made my new car purchase . He made my buying experience a pleasant experience. I told him what I wanted to drive home and he made it happen. Derrick made my new car purchase stress free and easy. I was so impressed with him I'm going to recommend my friends who are looking to buy a car to him. Thank you Derrick for working with me and making my new car purchase a stress free journey ! More
by robert.mcdonald38
Employees Worked With
Derrick Evans, Monty Miller
May 03, 2023
I had an excellent experience, Derek was able to answer all our questions and went above and beyond to get us the best deal possible all while never making us feel pressured or uncomfortable. all our questions and went above and beyond to get us the best deal possible all while never making us feel pressured or uncomfortable. More
by Nathan J Wright
Employees Worked With
Derek Evans, Monty Miller
