Sterling Acura of Austin

Our first experience with Sterling Acura will be our last. So our brand new 2014 MDX developed a loud buzzing noise at around 1,700rpm. I’ve researched the issue and turns out there’s a service bulletin to co So our brand new 2014 MDX developed a loud buzzing noise at around 1,700rpm. I’ve researched the issue and turns out there’s a service bulletin to correct this related to the VCM turning on/off so I called Sterling for an appointment. That’s where things went south from there: 1.) Loaner Car Issues - Initial phone call on Friday to setup appointment, I was told that I can’t get a loaner car because the service takes “only” 1.5hrs. I was told it needs to take longer than 2hrs to get a loaner. Fine, took a book with me and was ready to wait in the waiting area. When I get there I’m told I can get a rental only because they don’t have the parts to fix the car and it will be ready the next day. 2.) Timely Service Issues – Called them Saturday, car not ready. Called them Monday, car still not ready. Called them Tuesday, car not ready. Called them Wednesday, car is ready. OK, great, would have been nice if they called me instead of me having to call them. No one ever called to let us know that vehicle was ready for pickup. 3.) Service Issues – not sure what they did to our MDX if anything over the 5 days they had it but it still buzzes like it used to. Would have been nice if they test drove it before telling us that it’s ready. 4.) Sales dept. number one priority is to make money off you otherwise they are not interested in your business. So our new MDX was hit on the side by another driver and we’re working with their insurance company to settle a diminished value claim. The insurance company told us to take it to an Acura dealership and get a trade in appraisal to settle the claim so we did. After getting the run around between different sales associates for several days we finally were routed to Jon Boren, the sales manager. Right off the bat Jon made us feel uncomfortable with questions such as “are you going to trade in your vehicle, well…I can’t help you then” and “did you buy your vehicle from us, hmmmm…no, well, did you cross shop us when you purchased it.” This went on for a while and finally Jon agreed to write “something up” for us that we need to present to the insurance company. To make a long story short this went on for over a week, all along we were strung along that they already appraised the car and “just need to type it up”. After a week of waiting with unreturned phone calls from Jon and constantly being told by the receptionist that he’s “busy” or “not on property” we received a call from Jon that he will not give us an appraisal in writing. “If you were to be trading in the vehicle then it would be different but we can’t just give you an appraisal. There are companies out there that you can pay that will do that for you. Maybe the dealership where you bought it from can give you one.” Thanks Sterling Acura for holding our vehicle for 5 days, giving us stress all week, making empty promises, and accomplishing absolutely nothing! More

I used to sell cars and I promised to not be that customer that test drove everything. Alas, I ended up being that person. I knew I wanted another Acura but wasn't sure how far to downsize from my customer that test drove everything. Alas, I ended up being that person. I knew I wanted another Acura but wasn't sure how far to downsize from my MDX. Luckily, the customer service rep was very patient and not pushy. Veronica at the front desk is an absolute charm to talk to. John supported his staff to make the experience very pleasant and low hassle. I ended up getting a Pre Owned Certified TL. I couldn't be any happier with my experience! Thanks Ben, Veronica, and John. More

The show room was well lit and there where many new cars on display in very nice colors. The sale people where very nice and not pushy. They brought my new car to me nice and clean with gas in it. My friend on display in very nice colors. The sale people where very nice and not pushy. They brought my new car to me nice and clean with gas in it. My friends and family are looking forward to doing bussiness with Sterling in the very near future. More

The Team at Sterling Acura is top notch, from attention to every detail on your vehicle, to making sure you're in and out in a timely manner. I've purchased three Acuras from Sterling Acura and cant say en to every detail on your vehicle, to making sure you're in and out in a timely manner. I've purchased three Acuras from Sterling Acura and cant say enough about how smooth, professional, and precise the entire process is. When purchasing an Acura from this dealer you get a lot more than a pat on the back and a due date for your first service. Every interaction I've had with this dealer has been a positive one. I've owned BMW's and have sat in dealerships, while service advisers plan an "attack" on your wallet by overselling you for services and parts. Contrary to other dealers you're not forced or pressured to make spare of the moment purchases. Inside Sterling Acura's waiting room you'll enjoy a warm, comfortable environment. Services continue to be a breeze, with precise scheduling and ETAs, I couldn't be happier this Acura is my dealer. Don't just take my word for it, walk in and experience for yourself, you'll be driving an Acura sooner than you think. More

Took my Acura RL in to replace a broken power window motor last month. I had called them previously and clearly described the problem and they said they could fix it in one short visit. Made appointment motor last month. I had called them previously and clearly described the problem and they said they could fix it in one short visit. Made appointment and took in for repair. They proceeded to literally tear off the protective plastic sheeting I had installed to cover the open window, told me they would need to order the part and "I should come back in a few days" (!??). I asked them to replace / repair plastic sheeting covering window opening and they gave me a load of horses**t. After speaking to Service Manager - they pulled out my (now-torn) sheeting and taped it up in a truly amaeuter fashion. Unfortunately, this has been very typical of my past expereinces with Sterling Acura - very limited customer service and no respect for customer's time or property. This dealer is so different than other Acura dealer (Acura Car Land in Atlanta) I have used it is not even funny. Their pricing is absurd - something like $110/hour for auto tech labor rates and parts prices way over the top. I just priced out additional service work (timing belt / water pump/ spark plugs)and Sterling gave me a price of $1,990 plus tax and disposal fees. This is almost double the price of two reputable independent service facilities in Austin. Do yourself a favor and do not give these buffoons your service business. Instead frequent local independent shops for your sevice needs, and you will be both happier and have hundreds of dollars left to spend on more important things. More

Very friendly, easy to work with More