Sterling Acura of Austin

Purchased CPO RDX. Mainly communicated thru e sales We drove from almost 4 hours away to purchase a CPO RDX AWD with the package we wanted. There were none available at the time in our DFW metroplex. Co We drove from almost 4 hours away to purchase a CPO RDX AWD with the package we wanted. There were none available at the time in our DFW metroplex. Communicated mostly with Ben via e sales until day of purchase when we dealt with Tonya. Everything went smoothly. Everyone was accommodating to our schedule. I don't think they were quite ready for us when we arrived - like I expected paperwork to be somewhat ready since we had already agreed upon a price and we had put a deposit down and we had completed credit app, but I guess they have to try to sell you all the extras and so they won't do it ahead of time. Overall though, deal went very smoothly and took about 3 hours including test drive of the car and set up of seats/mirror positions linked to key fobs, some preliminary programming of contacts, etc. I would definitely look at Sterling first if I lived in the Austin area. More

Great buying experience at Sterling Acura Last weekend I purchased an MDX at this place and Ben was very courteous and accommodating throughout the buying process. They also have nice amenitie Last weekend I purchased an MDX at this place and Ben was very courteous and accommodating throughout the buying process. They also have nice amenities. More

Horrible Service Experience I took my car in for the first oil change with 6,000 miles. The service person was quite good and I enjoyed working with him. When I went back to my I took my car in for the first oil change with 6,000 miles. The service person was quite good and I enjoyed working with him. When I went back to my car after the work was complete I noticed oily finger prints and what appeared to be scratch marks on the aluminum trim on the driver's side center console. I went back into the dealership and the service person and I looked at the issue. I told him the trim wasn't like that when I brought in the car. I take very good care of the car and have a lint free cloth in the car that I wipe any fingerprints and clean any dust with. After looking at the trim, he said he would need to get the Service Director to look at the issue. I asked if he could have someone take some cleaner and a rag to the trim piece, but he said the Service Director would have to look at the scratches. When he came back with the Service Director (Tim Caldwell) they went into the car and were speaking loudly. I could hear the Service Director saying the damage couldn't have been caused by the oil change service. He then came around to the passenger side where I was standing and said in a loud and accusatory tone "Are you saying the scratches on the passenger side aluminum trim are also caused by us?" I looked at the passenger side trim and said "There are no scratches on the passenger side.". He started to argue and I said "Look, just do whatever you feel is right." He then said "We will replace the trim but it didn't happen here!" I asked him if he was accusing me of lying. He said "I'm saying the damage wasn't caused by us." I went home and using a lint free cloth and some soap I cleaned and polished the trim piece as well as the trim around the door handle and steering wheel. That removed the oil and scratch marks. I feel totally uncomfortable taking my car to that dealer for any future service after that experience! More

Excellent dealership Sterling Acura of Austin, TX is an excellent dealership. Everyone is very helpful and professional. No hassles and wonderful follow-up. They are ve Sterling Acura of Austin, TX is an excellent dealership. Everyone is very helpful and professional. No hassles and wonderful follow-up. They are very careful to help teach everything about all the technology details. And we are able to call our sales consultant any time with our questions. Their service department is excellent as well. More

Great service Been searching for a vehicle. Went to Sterling Acura to see a vehicle that I found online. I was greeted right away once walking in. Everyone was so n Been searching for a vehicle. Went to Sterling Acura to see a vehicle that I found online. I was greeted right away once walking in. Everyone was so nice and accommoding. Andrew was friendly and great. Before purchasing they informed of the history of the vehicle. I like honesty. After purchasing they gathered to congratulate and applaud. Which was nice. Wow! Never had that at any other dealership. The whole experience was awesome. I would recommend Sterling Acura to everyone I know. More

Incredible Experience I originally visited Sterling Acura because another dealer kept calling me wanting to buy back my 2013 Acura TL and I had no idea what or if I wanted I originally visited Sterling Acura because another dealer kept calling me wanting to buy back my 2013 Acura TL and I had no idea what or if I wanted to replace it. Sterling Acura was on my way home that day and I decided to stop and see what my options where. From that point, everything fell into place. Joe Turner ask if he could help and I have never been treated to such first class service. From Adrian to the service technicians, who explained the pros and cons of each model. There was zero pressure and unlimited patience. I finally decided on leasing a 2017 RDX and couldn't be happier. Plus, they helped me with finding a satisfactory home for my wonderful TL. I have bought several cars through the years; however, never have I experienced the level of professional salesmanship as I did at Sterling Acura. Joe Turner and Shaun Kerns made it simple and painless. Being a woman, buying a new car is normally not simple nor painless. Thanks gentlemen. More

Great experience on car leasing! Had a great experience on our first car lease. Sterling Acura has great people to work with and they make it ease on doing business with them. Staff Had a great experience on our first car lease. Sterling Acura has great people to work with and they make it ease on doing business with them. Staff very knowledgeable with their product which makes it easy for one to make a sound decision. Tks. More

Impressive I originally visited Sterling Acura of Austin to purchase a CPO Acura RDX but ended up leasing a brand new 2017 RDX with Advance Package. I have to sa I originally visited Sterling Acura of Austin to purchase a CPO Acura RDX but ended up leasing a brand new 2017 RDX with Advance Package. I have to say the purchasing experience was excellent because everyone at the dealership was so friendly especially Joe who helped me through the whole purchasing process. He let me take home the RDX for a day to get a true feel for the car rather than just a short 10 minute test drive. This was very helpful in explaining and Joe was patient through the whole process not to mention that he wasn't pushy and aggressive. I have to admit that he went above and beyond my expectations. I definitely recommend Sterling Acura of Austin for anyone who wants a great car buying experience! More

Great purchasing experience After visiting other dealerships for Nissan, Honda, Toyota and Lexus I walked in to check Acura off my list thinking I was going to put off buying a n After visiting other dealerships for Nissan, Honda, Toyota and Lexus I walked in to check Acura off my list thinking I was going to put off buying a new car as it was all too stressful but not only was the atmosphere relaxed so was the sales process. I got to test drive a TLX AND take it home overnight with the only sales pitch being if you don't want to purchase just return it and the keys with no committment - and they meant it!! The car was a great fit but Joe Turner being so friendly, helpful, patient and no pressure sealed the deal for me. I actually enjoyed buying a new car from Sterling Acura, which really, is how it should be! More

Impeccable help I visited Sterling Acura to check out the MDX while also looking at Ford, BMW, Lincoln, Volvo and Lexus. It is a solid and helpful dealership with a t I visited Sterling Acura to check out the MDX while also looking at Ford, BMW, Lincoln, Volvo and Lexus. It is a solid and helpful dealership with a tidy well organized service center. Neil gave me a complete overview of the MDX and we has a thorough test drive. More