Sterling BMW

Horrible customer service at the service department. Spent 2 hours waiting for loaner car only to find out from the other person that there’s no loaner available. And they haven’t even started working o Spent 2 hours waiting for loaner car only to find out from the other person that there’s no loaner available. And they haven’t even started working on my car yet - never mind the appointment. Thanks Josh the advisor, I’m out of this dealership. Stay away if you value your time. More

I experienced excellent customer service and vehicle pricing for the new 2022 BMW X6 that I purchased from this dealership. I would certainly recommend this dealership to my friends and family members. pricing for the new 2022 BMW X6 that I purchased from this dealership. I would certainly recommend this dealership to my friends and family members. More

Worked with Mike Walters in used luxury cars. He was really great to work with. No pressure, fair pricing and easy transaction. Would use them again. really great to work with. No pressure, fair pricing and easy transaction. Would use them again. More

Adam McKay and his team went above and beyond to make sure I had the car of my choice. He focused on my needs and budget. Professionally speaking, he is a man of his word and I decided to move forward wi sure I had the car of my choice. He focused on my needs and budget. Professionally speaking, he is a man of his word and I decided to move forward with Sterling BMW as opposed to any other dealership due to Mr.McKays professionalism and his way of making me feel comfortable while sealing the deal. When deciding on your next vehicle I highly suggest Sterling BMW Newport Beach!!!! Ask for Adam McKay or John Van Vliet. They will not disappoint. More

with everything that is going on Justin put it in overdrive to find me the car that I wanted… amazing service overdrive to find me the car that I wanted… amazing service More

Staff were friendly, the dealership was clean and nice, the experience was pleasant. I would visit this dealership again. the experience was pleasant. I would visit this dealership again. More

Consistent professionalism and customer services over 3 decades. I can’t imagine going anywhere else to service my BMW. This dealer has great relations with Mfr as well. I’m always in good experienced ha decades. I can’t imagine going anywhere else to service my BMW. This dealer has great relations with Mfr as well. I’m always in good experienced hands. Thank you Kristie Endicott More

Service was completely promptly & returned washed! Staff is friendly & very helpful. Online scheduling made it easy! is friendly & very helpful. Online scheduling made it easy! More

My dealership replaced a water pump on my X1 for free even though it was out of warranty. I was pleasantly surprised by the whole experience. Sterling you have changed my opinion about your service dep even though it was out of warranty. I was pleasantly surprised by the whole experience. Sterling you have changed my opinion about your service department. Thank you. More

Irvin and Alex made it easy & quick. Amazing customer service and I would highly recommend Irvin as your go to guy at Sterling! 5 stars ⭐️⭐️⭐️⭐️⭐️ service and I would highly recommend Irvin as your go to guy at Sterling! 5 stars ⭐️⭐️⭐️⭐️⭐️ More