Sterling Heights Dodge Chrysler Jeep Ram

2018 Jeep Compass Limited My wife's Town and Country lease was ending soon and decided to get a new lease on a 2018 Jeep Compass Limited during the black Friday deals (November My wife's Town and Country lease was ending soon and decided to get a new lease on a 2018 Jeep Compass Limited during the black Friday deals (November 15th). I've leased one other car from here before. The leasing process was seamless and for the most part good with my sales rep. That's where my pleasurable experience ended. Day after picking up my lease (November 16th) for my wife the radio went out without rhyme or reason (no screen, no sound). Took it in the following day (November 17th) before a trip up north and they simply disconnected the battery and essential wiring components for said radio and drained the power from the Jeep. Radio came back to life and was sent on my way about 2-3 hours later. Figured nothing of it. Fast forward to November 24th and low and behold the radio went out again. Dealership is closed for the duration of the weekend so I had to wait until November 27th to drop it off for it's second service visit. I roll up to the dealership with the radio inoperative and was placed into a rental no questions asked for three days. November 29th my rental expires and I call the dealership for an update as I haven't received any calls. They stated that I required a software update (which needs to be written to correct the issue and not available yet) per Chrysler Care after they could not fix the issue. I get placed into a rental car indefinitely. December 4th rolls around and I ask if they have an ETA yet again on software update. I had to call this place, it should be the other way around. They inform me after much fan fare they were going to replace the radio. Now I asked for them to do this initially when I dropped it off and was told no but was also told Chrysler was the one that authorized it in the end. Figured it was from me demanding it via Chrysler Care when I didn't like the answer. Dealership promised the radio should arrive Friday and I would get a call on Friday about the status. I decided to work from home that day (December 8th) and wait for the call as it's an hour to the dealership from my place of employment. After waiting all day and not receiving a call yet again I call this place at 3-4pm... the service manager explains that the radio did not arrive, was told to call back on Monday (get to wait another 3 days...) December 11th comes about, I call around noon as yet AGAIN I did not receive an update, talked with the service manager, he explains it has not arrived yet. Upon pressing for a tracking number I was explained they do not have one but it's coming UPS. So wait, a package is being shipped via UPS but a tracking number doesn't exist.. seemed very fishy. At this point, I'm furious, going on my 3rd week without a car that is a brand new lease. Phone call ends and I wait further... Magically, an hour later, the radio arrives, installed and ready to be picked up. I leave work early to pick up the vehicle, upon my arrival I inspect the radio throughly and it appears to be in working order. Mind you, the car is very dirty inside from what i'm assuming was the tech going in and out of the car with work scrubs. I drive home and was doing further inspections as I was zoned in on the operation of the radio at the dealer and nothing else at the time, realized that the trim around the radio looked like a flat blunt object was used to dislodge the trim to re-install new radio, almost like a flat head screw driver. It's gouged all over the top, sides and bottom. The HVAC trim also looked like it was scuffed. The trim around the radio is in piano black, while beautiful, if something is used like a blunt object it discolors the trim and turns it white essentially. VERY NOTICEABLE. Take it back into the dealership that very same evening and voice my displeasure. New trim pieces were ordered but the tech who inspected the work states he sees nothing wrong.. nothing wrong? The trim is gouged and you can see and feel the issue. It was not like this when we got it new. Mind you this dealership has owned the car longer than I have at this point so who knows what they've been doing. I go home and the next day I start the car up for my wife and have an error on the instrument cluster stating stop/start feature requires service. The remote start using the phone (SirusXM Guardian) had started the car but upon hitting the press button to start/resume the car from remote start operation it shuts the motor off, check engine blinks and I cannot get the engine to restart or shut the electronics off without going back into the phone app and hitting "stop", mind you the engine already stopped with a weird error and pressing the button to start the car inside does nothing. Call the service manager and left voicemails. Attempted to reach advisors but was waiting on hold forever. Decided to wait to call them when It's convenient for them to answer their phone. Chrysler care called me two days later and asked if my new trim pieces were installed yet and if I'm satisfied. I got an automated text message from the dealers computer system stating the parts came in but I explained that I cannot reach the service manager who is suppose to be my main contact nor any advisors, just leave messages and no one returns my calls. Explained I ran into problems with the Jeep yet again after taking delivery and wasn't satisfied. Mind you, almost first full week of finally getting to enjoy ownership (if you want to call it enjoyable) and haven't even made a payment on the car yet since it was with them for so long with all the problems. My care rep calls the dealer and attempts to locate someone who can setup a schedule to install trim pieces and look at the errors its throwing, waited 20 minutes on hold to be finally told that they cannot find the service manager but me in touch with Sal. I worked with Sal before and he's not very good at providing updates on work. He asks when I can bring the car into the dealership, I said Monday, he says perfect we should be good with that, what time? 11am I said, ooo yeah thats a problem, we already have a scheduled appointment. But I thought it wasn't a problem... ? (I feel this will burn me next week) I feel like I have leased a lemon for the next 3 years. I've documented my experiences with this place and everything thats gone wrong with this car. I've attempted to contact the General Manager (Russ) no less than 3-4 times leaving detailed messages only not to be called back about what this dealership can do for my lost time and negative experience, I've had very frustrating dealings with service advisors, this car is with them more than it's with me. It's a nightmare. I would not recommend this dealership at this current time. They are awful at keeping you updated, holding promises and returning phone calls. (hence every time I want an update, I have to call them only not to reach anyone). My sales rep and Chrysler care has kept me more in the loop. Chrysler made out, this dealership i'm sure met there sales number and made there commission already but my wife and I are screwed with a car that continues to have issues and no one seems to care with the blatant disrespect for my time, the condition of the car provided back to me and while empathy is given, it's automated tone such as "sorrys, we are doing everything we can" Customer service is a lost art and this place is a shining example of what bad customer service is like. This place also thinks it's ok to put refurbished rubbish meaning the radio (used parts) in what is a new car. More

Always satisfied.. Couldn't ask for better service from Jim Michel...he's always ready, willing and able to give us the help, info and attention we ask for. No complain Couldn't ask for better service from Jim Michel...he's always ready, willing and able to give us the help, info and attention we ask for. No complaints here!! Rich and Shirley DiMichele More

Emergency suspension repairs. . they worked me into the schedule at the earliest possible time to avoid serious down time to my vehicle. The repairs were done correctly on the day . they worked me into the schedule at the earliest possible time to avoid serious down time to my vehicle. The repairs were done correctly on the day of the appointment. No surprises on charges. They even gave me a shuttle ride home and then came and picked me up to take me back to the dealership once the repairs were done. More

Tried to buy lease out of contract There is not enough room on here to tell the whole story but in short...DO NOT go here! Save time, money and nerves! They are telling me a different s There is not enough room on here to tell the whole story but in short...DO NOT go here! Save time, money and nerves! They are telling me a different story every time I call...I even had Chrysler Capital from Dallas, TX call them to follow up with an issue in their system or computer...whatever it was. Mike then tells me "That could of been some random guy". I`m sure they have an employee number you could of checked but not interested... dealership doesn`t care because they make no money on these sales. I`ll just order my next company cars from other dealerships. No problem!! They don`t return calls so don`t even bother. Needless to say it shows why many Metro Detroit dealers have above average ratings 4 stars and more while this dealership can barely make 3 More

Never going back there again All I can say is never going back there again. sales rep cares about commission only. If I could take that 1 star off I would but sadly it won't let m All I can say is never going back there again. sales rep cares about commission only. If I could take that 1 star off I would but sadly it won't let me... More

Our ram experience My son and I went to test drive a ram 1500 before our test drive we were told another employee would be riding along with us due to our sales rep Chri My son and I went to test drive a ram 1500 before our test drive we were told another employee would be riding along with us due to our sales rep Chris being unavailable. Joshua was the employee who joined us and I was very pleasently surprised by the mannerism and the calming effect that this young man has. I tend to be a slight bit nervous engaging with salespeople and Joshua took away the anxities I had. I am very thankful for that. Chris was very straightforward, gave us options and explained everything I had questioned. Joshua was very relatable and gave us perks as well as cons of the vehicles we were interested in, which lead to us leasing my sons new ram. He even assisted me in troubleshooting an issue I had with my personal car. More

Terrible service Service is terrible. Don't go here if you value your vehicle or your time. They are not willing to listen to the customers even after bringing it back Service is terrible. Don't go here if you value your vehicle or your time. They are not willing to listen to the customers even after bringing it back again for the same thing. Still driving a broke car that has less than 5k miles. More

Rude and unprofessional staff I have a 2017 Dodge Journey that we have been leasing for less than 3 months. We have taken it in for intermittent grinding in the driver's side front I have a 2017 Dodge Journey that we have been leasing for less than 3 months. We have taken it in for intermittent grinding in the driver's side front. They drove it 4 miles and called it a day this was after they said we will take it for a couple of drives throughout the day and find out what's wrong. Lie 1. Get the car back doing the same thing. Bring it back again and they tell us it Saturday we are too busy bring it back in during the week. Bring it back in The morning with an appointment and they tell my husband bring it back when it's making the noise. Really so we pay for a lease to do your job for you..... so later that afternoon I bring the car back when it's grinding , no only do they treat me like im bothersome for bring the car in, they tell me to take it to the dealership we bought it from they are a Corp dealership and don't have to do the repairs... So they refused to service the car and this is the so called service manager. And mind you when I brought the vehicle in at 345 there were zero people in there. Apparently customer service means nothing to them nor standing behind a brand that pays them. I will never return to this pathetic place and if your looking for a Dodge go elsewhere because they don't stand behind the repairs of their brand. Rude, unprofessional staff. More

They took my truck!!! I went in to look at leasing a ram truck. I needed a specific gear ratio on the rear end to pull a 6000 lb trailer. I was told no problem they had it I went in to look at leasing a ram truck. I needed a specific gear ratio on the rear end to pull a 6000 lb trailer. I was told no problem they had it and I could come in and pick it up. I was also told a different price and of course that had changed when I went to take delivery. While I was almost done signing the papers I asked if it had The tow rating that I needed. We went out to check and sure enough the truck would only pull maximum 4200 pounds . I told them this vehicle would not work and to give me my truck back so I could drive home. They told me I could not have it back!I was going to I told them this vehicle would not work and to give me my truck back so I could drive home. They told me I could not have it back because they grounded it ! All of this took place within 15 minutes… So I told him just give me my truck back and I can go home and think about the next vehicle that I would lease . They said no I can't have it back so they drove me home! I did get my truck back a day and a half later. I can't believe they would do this to anybody! After this major fiasco came to ahead they said come in and will give you a real good deal on ram with the hemi. I would not go back to that dealership if they gave me a truck for free! I was lucky enough to borrow a car the next morning so I could go to work! I can't even give them a one star! I was amazed and horrified at my treatment! More

Bad service I would stay away from the service dep i took my 6month old challenger srt for service and 2 days later after they fix my seat when i pick the car up I would stay away from the service dep i took my 6month old challenger srt for service and 2 days later after they fix my seat when i pick the car up there is a dent right by the door where they took the seat out i know it was not there before but they just said its a small dent and its a car damage happens when i hear that i almost chocked the guy my challenger srt costs more than some people house and just because its just a car that dont give the jerks to damage it will never step foot in that dealer again More