Sterling Heights Dodge Chrysler Jeep Ram

No nonsense fair pricing saves time. Alex worked with us to help us determine our needs and worked with Monique to reduce the time needed to turn in our old lease and drive off in the new Alex worked with us to help us determine our needs and worked with Monique to reduce the time needed to turn in our old lease and drive off in the new one. More

Outstanding Overall Experience Joe Ancona was excellent to work with - has outstanding customer service and really worked hard to put us in the right vehicle that suited us best. H Joe Ancona was excellent to work with - has outstanding customer service and really worked hard to put us in the right vehicle that suited us best. Having just experienced a series of car problems with our previous vehicle, it was difficult to walk into a dealership and place our trust in a salesperson to find us our next car. Joe immediately put us at ease. He had such a way about him, we felt like we were family and he sincerely cared about finding the right car that fit our family. He took the time to explain all the features of our Jeep and was very knowledgeable about the product line. He also worked with us and got us a great price. Not to mention, he came in on his day off to finalize our car sale. Our overall experience with Joe Ancona and Sterling Heights Dodge Chrysler Jeep Ram exceeded our expectations. We can't thank you enough, Joe! We love our Jeep Commander! I would recommend this dealership to friends and family in a heartbeat. More

Absolutely Outstanding Customer Service I had wanted to look into a Jeep Renegade for purchase. I was directed to Alix. From the first time I met her she bent over backwards to get me into a I had wanted to look into a Jeep Renegade for purchase. I was directed to Alix. From the first time I met her she bent over backwards to get me into a new vehicle! I ended up leasing a 2016 Jeep Renegade with the monthly payments that fit my budget. She was absolutely fabulous and met all my needs with great enthusiasm. More

Outstanding customer service When I dealt with Alixandrya her customer service was outstanding from walking in to leaving with a brand new Jeep. She was there for me at every ste When I dealt with Alixandrya her customer service was outstanding from walking in to leaving with a brand new Jeep. She was there for me at every step. More

Excellent service I recently worked with Jim Michael on getting a new Jeep Altitude, unfortunately when it came down to following through with the purchase we learned t I recently worked with Jim Michael on getting a new Jeep Altitude, unfortunately when it came down to following through with the purchase we learned that they are no longer making them (especially because i wanted a specific color), he then began to help me search for another vehicle. He took his time and did everything he could to help me. I felt like family to him not just like another customer which is GREAT and doesn't happen often. He also got me a great price that i couldn't resist! He is hands down the best salesmen i've worked with. I will be sure to refer him to everyone and anyone I know! GREAT GUY! More

Change for the better! I just had to call Sterling Heights Dodge for the first time in more than a year since their service department had really really upset me. I was nerv I just had to call Sterling Heights Dodge for the first time in more than a year since their service department had really really upset me. I was nervous about having to deal with them. Turns out that the service manager that had been ridiculously rude was replaced by a very friendly and helpful new manager named James Jordan. Finally after several years of trying to get my recall work done, it looks like everything is lined up. He's coordinating getting my parts ordered, recall work done, and my remote start hooked back up at no charge to me. Hopefully I'm not speaking too soon, lol. But just his professionalism and kindness on the phone has already given me the thought that I'll start using their service department again. I've been driving out of my way to go to another dealership and I'm excited if I can go back to using the one close to home again. More

Lease of Dodge Journey I leased my Journey around a year and a half ago and have loved it since! James Jordan was beyond the best in the business when it came to dealing fo I leased my Journey around a year and a half ago and have loved it since! James Jordan was beyond the best in the business when it came to dealing for new cars Explain to him your situation with kids, finances, etc. and he will assess it and come up with the best solution for you. He goes above and beyond for his customers with his reputation being highly admired. The most professional with the utmost sincerity in his work. I only wish he was still a dealer there instead of the service manager. More

Best salesperson! Alixandrya was great.. We knew what we wanted and she made it happen.. Very personable.. Something you don't always find with salesperson's.. We use h Alixandrya was great.. We knew what we wanted and she made it happen.. Very personable.. Something you don't always find with salesperson's.. We use her again, hands down... More

Rudest service girl of any industry I've ever experienced. I went to Sterling Heights Dodge where I bought my Avenger and pulled into garage. I was greeted as if I was an inconvenience for me to bring my car i I went to Sterling Heights Dodge where I bought my Avenger and pulled into garage. I was greeted as if I was an inconvenience for me to bring my car in. The girl was nasty about telling me they had a 3 week backup. She made me feel like I was an idiot for not knowing they are backed up. She had ZERO empathy nor compassion for someone having car troubles. No one wants to have issues with their car but a nice service person can make the experience more tolerable. I was coming to exchange my money for service but I felt like I was bothering them. Such a harsh feeling to feel so not welcome in the service area of the dealer you got your car from. I'll never buy from them again, there are other dealerships out there. The girl with long dark hair needs to find new job where she doesn't talk to customers. I think her name was Katie. More

Honestly the best sales person I ever had!! I will be 100% honest. I have never had a better sales person when it comes to the process of buying a new car. I have had lease after lease and purch I will be 100% honest. I have never had a better sales person when it comes to the process of buying a new car. I have had lease after lease and purchase after purchase over the last 25 years. I have had over 7 different cars and trucks and I always was a Ford customer. Over the years I've had shady sales people more than I can count. Examples are flipping Co signers around to make it look like they are buying outright. Changing mileage from 12K to 10 at the last minute before closing. From 36 month to 39 month the last minute. And my share of all around unethical behavior that made me upset more than I could count. I needed a new car to replace my 2007 Ford Explorer that only had 58k miles but it was in the shop 4 times in seven months and after dealing with it stalling over and over I was ready to get a lease to have no worries about a broken vehicle. My situation was a puzzle because I owed 5,200. I took out a loan and used my truck for colateral. So I owed more than what the car was worth. I know this was going to be hard because I could not afford a big payment yet I knew that this amount would have had to be calculated on top of any payments for the new vehicle. I went to GM and Ford and both sales people were not able to give the payment I could afford unless I went back to a plain car with perks. I needed a truck so I kept looking for other options. One dealer told me a payment of 754, for an Edge. No Joke!! I was frustrated and then I was told by a Co worker to call his sales Lady. Her name is Alixandrya. She, is the most caring, understanding, honest, ethical and hardest working sales person I ever had. She treats you like family. She listens to you. She takes time with you. I felt like I was her only client, that is how much attention she gives you. She works hard to get the payment you want and she is pure magic. I would tell you that if you want a good person who has a good heart to work hard on your behalf, you have to go to see Alix at Sterling Heights Dodge on Van xxxx. I was blown away by her hard work and number crunching. She goes to bat for you and once you work with her, you are a client for life. She wants you to come back to her and refer to her so she goes that extra mile to make you happy and satisfied. I have a new 2016 Dodge Journey RT and the truck is great. Payments great. So I recommend you go to this dealership and ask for Alix. You'll be happy you did. More