Sterling Heights Dodge Chrysler Jeep Ram

Neglected service and pushed out the door Scheduled an appointment for my brand new commercial Ram 2500, showed up and was sent home because they couldn’t get me in for my pre scheduled 8am ap Scheduled an appointment for my brand new commercial Ram 2500, showed up and was sent home because they couldn’t get me in for my pre scheduled 8am appointment. Came back next week for appointment to have squeaky breaks and grinding sound from power steering pump looked at. Service was “completed”or so I was told, and I arrived to pick up my truck. Brakes are still squeaking and the manager told me that it was “normal” for brakes to squeak and they would not replace them under warranty, which ironically expires in 100 miles. Grinding sound from power steering pump was also not addressed or fixed. They had our main work truck for 5 days and I was unable to work. My problems were not resolved and I will be taking my truck somewhere else. I will not be purchasing or returning here again. My truck has 11k miles and I am currently still making payments. More

terrible service Customer service from this location is non existent. Zero communication from the different employees involved, and a complete lack of customer care. N Customer service from this location is non existent. Zero communication from the different employees involved, and a complete lack of customer care. No one involved had the decency to inform me what was going on, and never a call back to when I initiated the call. Very bad service from here. Would not recommend this place even if it was the last garage available. More

new truck was referred to this dealership by a co worker and successfully walked out of there with a new Ram pickup truck for my son. We are extremely pleased w was referred to this dealership by a co worker and successfully walked out of there with a new Ram pickup truck for my son. We are extremely pleased with the vehicle so far and the treatment we received by the dealership and the salesman. More

They went to bat for me! I bought a brand new Jeep Wrangler off the lot in December of 2017 from a different dealer and it always seemed like the motor fan was coming on too m I bought a brand new Jeep Wrangler off the lot in December of 2017 from a different dealer and it always seemed like the motor fan was coming on too much and the temp gauge would go up but then come right back when the fan engaged.. It never overheated, never had a check engine light or code flash... Then suddenly it blew the seams out of the radiator so I replaced it at Belle Tire, yet still had the same issue with the fan. So this time I took it to Sterling Heights Jeep. They replaced the thermostat which they said just fell apart in their hands. Still didn't solve the problem so I took it back in and they did a block test. The engine failed the block test and as it turns out had a crack allowing exhaust into the coolant. The Jeep had almost 70,000 miles on it and was outside the 60,000 mile power train warranty. Instead of trying to blame us on overheating the vehicle, they noted the history, the lack of codes, the fact that it had never overheated and went to bat for me with Chrysler. Victoria (the service manager at the dealership) was instrumental in getting all the facts to Chrysler and pushing for a positive decision to cover it under the warranty even though it had expired. I also have to give a shout out to Dillon who not only took care of me over that time period, but kept me in the loop about what was going on and set me up with a loaner while they sorted it out. They have earned my loyalty! More

Great customer attention The staff is friendly and willing to work with you, they will go out of there way to find the vehicle that fits your needs. The staff is friendly and willing to work with you, they will go out of there way to find the vehicle that fits your needs. More

Great experience Service adviser Tyler was working extremely hard and professional at the same time. Very rare to see now a days but he did his job great. Service adviser Tyler was working extremely hard and professional at the same time. Very rare to see now a days but he did his job great. More

Great experience Excellent location for convenience and access for me and my family. Vehicle delivered on time and prepared, prepped and clean to take delivery. Thank Excellent location for convenience and access for me and my family. Vehicle delivered on time and prepared, prepped and clean to take delivery. Thank you for the effort. More

Great!! Everything that took place during process of getting the vehicle was great! I definitely would recommend this dealership to anyone that’s looking for Everything that took place during process of getting the vehicle was great! I definitely would recommend this dealership to anyone that’s looking for a new car. More

Service Trevor was Very rude he hung up the phone on my face as well stated me as “dude” then sir as a customer I am Trevor was Very rude he hung up the phone on my face as well stated me as “dude” then sir as a customer I am More

new lease original phone contacts did not return on a timely basis. called sales manager and sales person and left.messages to return calls. original phone contacts did not return on a timely basis. called sales manager and sales person and left.messages to return calls. Bad phone system ??? . new lease. More