Sterling Heights Dodge Chrysler Jeep Ram

Service I was received promptly and related all items to be taken care of. all went well except could not resolve issue with heating cooling system. they ch I was received promptly and related all items to be taken care of. all went well except could not resolve issue with heating cooling system. they checked all items and could not find the problem since it was intermittent. More

OUTSTANDING Great pricing and sales experience along with a veteran sales professional Gary and another team member in the finance bill whom was a joy to work wit Great pricing and sales experience along with a veteran sales professional Gary and another team member in the finance bill whom was a joy to work with a d offered several finance options. More

Poor customer service I had an important meeting to get to that I was already late for and needed a ride just a half mile to the destination. Even though the service center I had an important meeting to get to that I was already late for and needed a ride just a half mile to the destination. Even though the service center wasn’t busy no one was able to help me out and I had to walk. When I told the service rep that I will have to walk because I’m late already she just shrugged her shoulders and said I’m sorry. I won’t be coming back here to buy or service my vehicles. More

not very good. stood around waiting for help I stood around while everybody just sat there waiting to see who was going to get up. Only one car ahead of me!! When i finally did receive help the I stood around while everybody just sat there waiting to see who was going to get up. Only one car ahead of me!! When i finally did receive help the person didn't write down all the things i said and now i have to go back.. a lot of my dials were not the way i left them ....there was no need to touch them for what i brought it in for. and my truck was returned muddy from test driving. when i came to pick it up they couldn't find my keys...waited 20 min . I have bought and leased many vehicles from here and this is the second time i have had a problem. I know we get busy but there was only one other car in the place when i got there and people standing and sitting around while i waited. More

Can never get through on the phone. 2 recalls. Was very specific in what the recalls were, I get to the dealer and my parts are not available. Disappointed. Wish I had notice upfront 2 recalls. Was very specific in what the recalls were, I get to the dealer and my parts are not available. Disappointed. Wish I had notice upfront More

Fast and friendly I was in and out without 20 mins. This was hands down the best ive been to in a long time. Will definitely be back. I was in and out without 20 mins. This was hands down the best ive been to in a long time. Will definitely be back. More

No Experience I just dropped off my vehicle this morning and what used to be a 10 minute process lasted over 30 minutes. The advisors who I had dealt with many time I just dropped off my vehicle this morning and what used to be a 10 minute process lasted over 30 minutes. The advisors who I had dealt with many times were all gone, either fired or had left and all but the senior advisor was new. The female who serviced me had no clue as to what she was doing or how to do it. Had to wait until another advisor could come over and help her fill out the form and this person was not very knowledgeable about Chrysler cars or their lifetime warrenty. Both the calipers on the rear of the vehicle are leaking and she tried to explain that they would not be covered since that was normal wear. Having knowledgeable service advisors makes the repair experience less painful but when you have a person who has little understanding of vehicles and has a hard time communicating, it makes the experience excruciating. Not sure but this might make me change to a different dealership. More

2019 Pacifica Purchase - Great experience! My wife and I purchased a 2019 Pacifica. We love the vehicle, its well engineered and has quite a bit of technology. I also appreciated the great serv My wife and I purchased a 2019 Pacifica. We love the vehicle, its well engineered and has quite a bit of technology. I also appreciated the great service received from my salesman, Gary Riashi. Gary was very patient and did a great job of showing us all of the features. He really did a great job during vehicle delivery in going through all of the features of the vehicle with my wife and I. This is the fourth vehicle Gary has sold to my family and every experience has been quite positive. I will continue to be a regular customer because of Gary. More

Great clean dealership Everyone in the dealership is very friendly. The time it took to deliver my vehicle was fast and easy. I will always refer this dealership to everyone Everyone in the dealership is very friendly. The time it took to deliver my vehicle was fast and easy. I will always refer this dealership to everyone I know. More

My ram after 16 years Sterling Heights dodge will get the desk done. Always a please with going for sakes or derive. See you when my wife is ready for a new suv Sterling Heights dodge will get the desk done. Always a please with going for sakes or derive. See you when my wife is ready for a new suv More