Sterling Heights Dodge Chrysler Jeep Ram

Great!! Megan in Service is the Best!! I have dealt with her the last few times I've been there & I Really like her. She is knowledgeable, polite and friendl Megan in Service is the Best!! I have dealt with her the last few times I've been there & I Really like her. She is knowledgeable, polite and friendly. While I wait I go to visit my salesman, Joe. He is also the Best!! Thank You for such a positive experience. More

Oil change Sterling Heights CDJ, even on a busy day is good for not taking too long with my car. They have a quick change oil service that is great. Sterling Heights CDJ, even on a busy day is good for not taking too long with my car. They have a quick change oil service that is great. More

Customer service was terrible. I received a message from Wafaa stating she needed my approval for a tire alignment and tire rotation. I called back several times only being connect I received a message from Wafaa stating she needed my approval for a tire alignment and tire rotation. I called back several times only being connected to Sals voicemail.. I left a message for Sal and specifically stated this message is for Wafaa. Two hours later I called back because I heard nothing. She never received my message. At that point, I told her I needed new tires. When my plumber came to pick up his service van, the new tires had not been installed and Wafaa told her manager we never had that conversation. My plumbing van was in service for 2.5 days. I don't think I will be using your services again More

Thomas Ellis one of the worse service provider. I Don't recommend this dealership anymore, Thomas Ellis one of the worse service provider. the quality service is related to how high payments you can I Don't recommend this dealership anymore, Thomas Ellis one of the worse service provider. the quality service is related to how high payments you can afford, you will be treated poorly as soon as you start looking for lower payment. More

They were quick, but I did not get the car wash that was pro Service was quick, service lady was very kind. I did not get the car wash promised, even though it was raining, I wanted the salt off my car. But, oth Service was quick, service lady was very kind. I did not get the car wash promised, even though it was raining, I wanted the salt off my car. But, other than that everything was too notch. More

Fantastic I had a great experience with the salesman Pat. He treated me with outstanding and up most respect. I will be back for a new vehicle in the future. I had a great experience with the salesman Pat. He treated me with outstanding and up most respect. I will be back for a new vehicle in the future. More

Great Service! Salesman an support staff were sharp, helpful, easy to work with and hustled. Well worth it! Communications were timely and prompt, my needs were und Salesman an support staff were sharp, helpful, easy to work with and hustled. Well worth it! Communications were timely and prompt, my needs were understood and addressed in ordering a new vehicle. Effort was made to locate one within 300 miles but there weren't any, so we ordered one that came in only 3 weeks! More

Sales Department Delt with Gary R. In sales. It was effortless, quick and easy. Talked to him on phone on a wednesday told him what I wanted and required. Met all my n Delt with Gary R. In sales. It was effortless, quick and easy. Talked to him on phone on a wednesday told him what I wanted and required. Met all my needs. Picked up my Truck on Saturday. PAINLESS ! I would highly recommend this place. Great experience. More

Great customer service Gary r. Was great he understood what I was looking for gave me options we discussed price and 20 mins later purchased a new vehicle Gary r. Was great he understood what I was looking for gave me options we discussed price and 20 mins later purchased a new vehicle More

Service & Sales Had a concern when the service rep could not find out the number of remaining oil changes left from a pre-ordered oil change pkg of 3. I have one oil Had a concern when the service rep could not find out the number of remaining oil changes left from a pre-ordered oil change pkg of 3. I have one oil change remaining and they were not able to tell me the status of the the account. I thought that was extremely concerning. Based on passed experience, they can tell you a lot about the vehicle and yourself per the system. I have not found my piece-of-mind with the dealership and/or system. Also, they offered to look at options for trading in my jeep for an upgrade. But I feel they didn't give me an accurate figure for the vehicle considering only having it a couple years. When I looked up the same vehicle on a couple different value-based website, I was able to get anywhere from $1,000 - $1,600 more than what the dealership was offering... seemed like an obvious sales tactic to low-ball me on the true value... More