Sterling Heights Dodge Chrysler Jeep Ram

Great! The dealership is great. The salesperson, John Spica, knew my needs and helped get what I needed. I am very satisfied with Sterling Heights Dodge and The dealership is great. The salesperson, John Spica, knew my needs and helped get what I needed. I am very satisfied with Sterling Heights Dodge and that is why I keep going there to get the vehicle I need. More

Great place to buy! Very nice place and staff. great experience!! Chuck is very knowledgeable and took the time to explain everything. Nothing but good things. Going b Very nice place and staff. great experience!! Chuck is very knowledgeable and took the time to explain everything. Nothing but good things. Going back for sure. More

Catalytic converter recall We brought the car in for the recall and when it was returned to us there was a clamp missing and the entire vehicle was shaking. Even my 19 year old We brought the car in for the recall and when it was returned to us there was a clamp missing and the entire vehicle was shaking. Even my 19 year old non-mechanical son knew something was wrong. We brought it back the same day. Fortunately it was fixed early the next day. The employees acted like they were being put out. I’m sure they didn’t like having to accept the car at the end of the day, but we weren’t pleased either and felt that as a customer with a defective service should have been treated better. More

Oil change tire rotation I came in the express lone for an oil change and tire rotation. They are quick and efficient. I was, however, disappointed this time because I asked t I came in the express lone for an oil change and tire rotation. They are quick and efficient. I was, however, disappointed this time because I asked them to look at something that was hanging off the back, and they did not. Additionally, tire rotations went from 12 dollars to 20 dollars. The service girl was nice and gave it to me for the 12 dollar price, but 20 is way too much to pay when I can go to Belle Tire and pay nothing. More

Brake pad change and router resurface They did not resurface rear router and charged full 4 hours labor cost which they did not service. I am totally upset that they lie to me and over cha They did not resurface rear router and charged full 4 hours labor cost which they did not service. I am totally upset that they lie to me and over charge. I am super angry. More

Very good, easy! I had a very enjoyable experience and loved working with my salesman Joe Clement. The whole process was easy to follow and everything went through wit I had a very enjoyable experience and loved working with my salesman Joe Clement. The whole process was easy to follow and everything went through without any issues. More

Submitting wrong information to the insurance company Brought my vehicle to the dealership for repair to be submitted to my insurance company they submit the policy with my name but wrote the order in a Brought my vehicle to the dealership for repair to be submitted to my insurance company they submit the policy with my name but wrote the order in a different persons name and now my insurance is refusing to pay them because they did the mistake . After a year later I’m trying to come to the dealership to get this resolved Monica and her manager DD are very rude laughed in my face and said that they will take it to claims court because it’s my signature it doesn’t matter how they submit it . Very ignorant no people skills need to handle problems . They need bit more better in situations when a customer is frustrated because they’re trying to resolve something they need to be trained better to have better respect for customers . At the end of the situation KEVIN Mcclennen is the one who’s trying to help me resolve this issue by communicating with Monica and her manager while there sitting in back how rude of Monica and her manager.... thank you Kevin so much for your time to resolve this issue. More

Fast and Courteous. My problem was handles quickly. The WAFAA attended to the problem, explained the cost and gave me a time estimate. The problem was resolved quicker th My problem was handles quickly. The WAFAA attended to the problem, explained the cost and gave me a time estimate. The problem was resolved quicker then expected. More

The extra mile Two purchases and three leases later,(all with Patrick Moseley) and we have never been disappointed! He answered all of our concerns and our current Two purchases and three leases later,(all with Patrick Moseley) and we have never been disappointed! He answered all of our concerns and our current lease was ready early! More

Great, fast service! I came in for a standard oil change and was taken care of in less than 30 minutes from the moment I pulled in to the second I pulled out of the garage I came in for a standard oil change and was taken care of in less than 30 minutes from the moment I pulled in to the second I pulled out of the garage. My Jeep Compass is running great and I have peace of mind it's up to date on service. Thanks! More