Sterling Heights Dodge Chrysler Jeep Ram

delivered vehicle as promised. Jim Colbeck was quick to get Ram Promaster City upfitted and delivered to our business. The paperwork was complete and transaction went smoothly. We Jim Colbeck was quick to get Ram Promaster City upfitted and delivered to our business. The paperwork was complete and transaction went smoothly. We will be purchasing more Promasters. More

DISAPPOINTED X2 Second time bringing our truck/car in for service and second time work not completed. We are repeat lease customers, but are highly considering looki Second time bringing our truck/car in for service and second time work not completed. We are repeat lease customers, but are highly considering looking elsewhere for our next lease truck/car. More

My Salesman rocks!!!!! Joe Clement is by far the best salesman hes my go to guy!!!!!!!!!!!!!!!! I recommend him to everyone time and time and time and time again. Joe Clement is by far the best salesman hes my go to guy!!!!!!!!!!!!!!!! I recommend him to everyone time and time and time and time again. More

Easy and friendly Pat Moseley was easy to work with and super friendly. He treated me like I was family. I felt like Pat was looking out for me and wanted to truly help Pat Moseley was easy to work with and super friendly. He treated me like I was family. I felt like Pat was looking out for me and wanted to truly help me. It was refreshing to not feel like a salesman was pushing something on me. More

Sort of “fixed” our brand new JL Wrangler First off, sales person and service advisor were both excellent. 2018 JL Wrangler with very loud wind noise by lower windshield on passenger side. First off, sales person and service advisor were both excellent. 2018 JL Wrangler with very loud wind noise by lower windshield on passenger side. Dealership put over 100 miles on the vehicle. You could hear the noise at 45 mph so why the need to drive over 100 miles? Service “fixed” wind noise by packing foam tape and a piece of sound deadened material over an area to mask the issue. The sound deadening material is a cloth insulation and on the exterior of the vehicle under a small panel by the windshield hinge. Won’t that hold water and salt? Not what I’d consider a proper/permanent fix on a nearly $50k vehicle. Also porter delivered vehicle very dirty inside and gave the service advisor an attitude when asked to clean it for us. It was spotless inside when we dropped it off. I doubt I’ll ever return for service here again. I had a very bad service experience here many years ago and swore I wouldn’t return. That was over 25 years ago. Was reluctant to buy a Jeep here because of that but figured things have probably improved since then. More

Fantastic, friendly and efficient Our salesman Jeremiah took my phone call at 11am, called back promptly with a price. I went to the dealership within an hour, picked out my vehicle Our salesman Jeremiah took my phone call at 11am, called back promptly with a price. I went to the dealership within an hour, picked out my vehicle and had all of the options, and color I wanted. Paperwork was filled out, and by 4pm I was getting my new truck. Jeremiah was friendly, efficient, knowledgeable, and I would highly recommend him to family and friends. More

Terrible Bought a new truck. Was told it was prepped and ready on Friday then told later that same day that it needed a part for a recall and the part wasn’t i Bought a new truck. Was told it was prepped and ready on Friday then told later that same day that it needed a part for a recall and the part wasn’t in stock and the truck would be ready the next day. Next day came and was told that the truck needed Another part for a recall and That part had to be ordered and the truck would be ready on Monday. Monday told Again that the truck would not be ready due to incoming parts not making it on the truck and it would be ready on Tuesday. Tuesday I called and was told the parts where in and the truck was at service for the recall repair. Called again Tuesday afternoon and was told the truck needed to go through prep and that it wouldn’t be ready until the next day! I Was Told the truck was prepped on Friday! Drove to the dealership, told my salesman that if the truck wasn’t prepped and ready in one hour I was taking my business to another dealership. Low and behold the truck was prepped and ready within an hour and I closed my deal. Drove the truck home and the check engine light goes off and the remote start doesn’t work!! I will never buy from Sterling Heights Dodge Again! More

Great Experience Excellent product with the Ram 1500 I purchased. Love working with Mike Manzo, sales person. Knows the product and always asks what I like/want even t Excellent product with the Ram 1500 I purchased. Love working with Mike Manzo, sales person. Knows the product and always asks what I like/want even though this is the 5th truck I have leased from him. Never have an issue, never go anywhere else or deal with anyone else. More

Great experience I love working with gary he is very straight forward with everything. I called on Monday asking for a price and he gave me all of the information I ne I love working with gary he is very straight forward with everything. I called on Monday asking for a price and he gave me all of the information I needed Over the phone. I stopped in Monday night to look at the car and had it the next day. Great service and very fast. More

Horrible service department I bought a new vehicle from this dealership and had to take it in for service before I paid the first note. The buying experience was seamless and gre I bought a new vehicle from this dealership and had to take it in for service before I paid the first note. The buying experience was seamless and great but the service department was one of the worst I have experienced. I was never informed of what was wrong with my vehicle until I called several times and asked for information. My brand new car was in this service station for 2 weeks for a battery. The service advisor never called with updates until after I would call. She often told me she would give me a call and I would never hear from her. Over the course of 2 weeks, I received 1 call from her telling me what was wrong with my car. When I originally brought the car in, she yelled over to the “manager” about if they should keep my vehicle in service. I was then asked if I needed a loaner and I was placed into a smoked out 300 that had dog hair on the back seat for the loaner vehicle. I asked the young lady to clean it especially since I was told I would be fined for smoking in the vehicle (I’m a non smoker). She said they would clean it and they placed an air freshener in the vehicle and didn’t get the dog hair. I called my sales associate and he was able to switch out the vehicles right away. After waiting for 2 weeks, I was told that they needed to drive my vehicle over the weekend because the original sensor that I brought the car into service was still on. When I picked up my vehicle, there was an error message and I was told I would have to get back into the rental. Then I was called to come back by someone else because the error message was standard until I drove again. Overall I hope to never have to deal with this service department again. More