Sterling Heights Dodge Chrysler Jeep Ram

Terrible Bought a new truck. Was told it was prepped and ready on Friday then told later that same day that it needed a part for a recall and the part wasn’t i Bought a new truck. Was told it was prepped and ready on Friday then told later that same day that it needed a part for a recall and the part wasn’t in stock and the truck would be ready the next day. Next day came and was told that the truck needed Another part for a recall and That part had to be ordered and the truck would be ready on Monday. Monday told Again that the truck would not be ready due to incoming parts not making it on the truck and it would be ready on Tuesday. Tuesday I called and was told the parts where in and the truck was at service for the recall repair. Called again Tuesday afternoon and was told the truck needed to go through prep and that it wouldn’t be ready until the next day! I Was Told the truck was prepped on Friday! Drove to the dealership, told my salesman that if the truck wasn’t prepped and ready in one hour I was taking my business to another dealership. Low and behold the truck was prepped and ready within an hour and I closed my deal. Drove the truck home and the check engine light goes off and the remote start doesn’t work!! I will never buy from Sterling Heights Dodge Again! More

Great Experience Excellent product with the Ram 1500 I purchased. Love working with Mike Manzo, sales person. Knows the product and always asks what I like/want even t Excellent product with the Ram 1500 I purchased. Love working with Mike Manzo, sales person. Knows the product and always asks what I like/want even though this is the 5th truck I have leased from him. Never have an issue, never go anywhere else or deal with anyone else. More

Great experience I love working with gary he is very straight forward with everything. I called on Monday asking for a price and he gave me all of the information I ne I love working with gary he is very straight forward with everything. I called on Monday asking for a price and he gave me all of the information I needed Over the phone. I stopped in Monday night to look at the car and had it the next day. Great service and very fast. More

Horrible service department I bought a new vehicle from this dealership and had to take it in for service before I paid the first note. The buying experience was seamless and gre I bought a new vehicle from this dealership and had to take it in for service before I paid the first note. The buying experience was seamless and great but the service department was one of the worst I have experienced. I was never informed of what was wrong with my vehicle until I called several times and asked for information. My brand new car was in this service station for 2 weeks for a battery. The service advisor never called with updates until after I would call. She often told me she would give me a call and I would never hear from her. Over the course of 2 weeks, I received 1 call from her telling me what was wrong with my car. When I originally brought the car in, she yelled over to the “manager” about if they should keep my vehicle in service. I was then asked if I needed a loaner and I was placed into a smoked out 300 that had dog hair on the back seat for the loaner vehicle. I asked the young lady to clean it especially since I was told I would be fined for smoking in the vehicle (I’m a non smoker). She said they would clean it and they placed an air freshener in the vehicle and didn’t get the dog hair. I called my sales associate and he was able to switch out the vehicles right away. After waiting for 2 weeks, I was told that they needed to drive my vehicle over the weekend because the original sensor that I brought the car into service was still on. When I picked up my vehicle, there was an error message and I was told I would have to get back into the rental. Then I was called to come back by someone else because the error message was standard until I drove again. Overall I hope to never have to deal with this service department again. More

Down to earth salesman very helpful I worked with Ron in new car sales. He worked very hard for my business and was very non car salesman about it. He gave me what I thought was a fair I worked with Ron in new car sales. He worked very hard for my business and was very non car salesman about it. He gave me what I thought was a fair deal on my lease and was easy to work with throughout the process More

Awesome experience!!! Go to Pat if you every need a new car. He make your experience easy and quick from start to finish. He knows how to make you happy and values your tim Go to Pat if you every need a new car. He make your experience easy and quick from start to finish. He knows how to make you happy and values your time! Mr. Moseley is the best!!! More

Great experience I returned for the great service provided to me and my family by Chris Demartino. He was very easy to deal with and very accommodating to my schedule. I returned for the great service provided to me and my family by Chris Demartino. He was very easy to deal with and very accommodating to my schedule. More

Super Fast Got an oil change and tire rotation through the express lane on a Saturday and they had me out in less than a half hour. Super pleased! Got an oil change and tire rotation through the express lane on a Saturday and they had me out in less than a half hour. Super pleased! More

Great staff Always very friendly and helpful staff at Sterling Heights Dodge! Their texting service is convenient and keeps me up to date on the status of my car. Always very friendly and helpful staff at Sterling Heights Dodge! Their texting service is convenient and keeps me up to date on the status of my car. More

Great service Friendly staff and great service , my car was fixed from the recall, oil change done and they also cleaned my car in 2 hours I will recommend this pla Friendly staff and great service , my car was fixed from the recall, oil change done and they also cleaned my car in 2 hours I will recommend this place to everyone I know More