Sterling Heights Dodge Chrysler Jeep Ram

New RAM 1500 Lease My experience was very good. Bryan took the time to answer all my questions and help me get the best lease deal possible. I am very satisfied and wi My experience was very good. Bryan took the time to answer all my questions and help me get the best lease deal possible. I am very satisfied and will recommend him to anyone looking for a new vehicle. More

Disappointing customer service I had a very disappointing experience when getting my Pacifica serviced recently. I tried to make an appointment online with the live chat option to h I had a very disappointing experience when getting my Pacifica serviced recently. I tried to make an appointment online with the live chat option to have a knocking sound checked on my drivers side front wheel before I left on a road trip for 6 weeks. I was out of the country at the time so was not able to call for an appointment so I attempted to use the live chat option. After no response for three days I again used the live chat and was told by the operator that she would send it over again. Still no response. So I then asked my daughter to call and make an appointment on 2/6/19 which she did. I then emailed the dealership service department to confirm the appointment and again no response back from them. Upon arriving back in the country I called the service center to confirm the appointment and was told I was all set. Then on 2/5/19 we received a call from the service center saying that we were expecting bad weather and would we like to reschedule our appointment for Friday. Now, we told them we were leaving for a road trip the following Wednesday and needed to have the van back by then so they told us to bring it Friday and after driving it and hearing the noise it was determined it was a link pin that needed to be fixed. Now we were told they did not have time to fix it so bring it back on Monday. We brought the van back on Sunday night so it would be there early Monday thinking it would be fixed on Monday but it never was looked at until Tuesday when it was determined it was a strut that needed to be replaced. They didn’t have the part and now we are told it was coming from Cleveland Wednesday morning. We had to postpone our trip a day and there was so much confusion with the whole deal. Every time we spoke to the service advisor whose name was Pat, he kept saying” thank you for your patience “ our patience was pushed to the max. We will never be returning to this dealership and have used them to purchase our vehicles and for service for many years. We have never experienced such a ridiculous confusing situation before. What has happened to this dealership that used to provide such good customer service? More

lease salesman was honest and came thru. Process was simple and easy. Would definitely come back. Best deal i could find in the area. I will recommend the salesman was honest and came thru. Process was simple and easy. Would definitely come back. Best deal i could find in the area. I will recommend the dealership and the salesman. More

Very disappointed . And insulted First off , I wanna say . The sales team including the sales manager are awsome here . But when it comes to serviceunless you wanna be lied to . I wou First off , I wanna say . The sales team including the sales manager are awsome here . But when it comes to serviceunless you wanna be lied to . I would not go here . I took my 2019 ram in for brakes , burnt out light and a scratched window . Service manager J. Told me less then 24 hours I would have my vehicle back . Well that didn’t happen . Three days later I went back and nothing was complete . Even tho they said it was . So when they pulled my vehicle around . I opened the door . And my center console was dismantled and pieces were throw in my kids car seats and all over the back seat with wires hanging . So I spoke with them and they said the next day it would be put back together . So I got called the next day and went back to the dealership to find the console back together but my window was not fixed . So they told me they could change it in 15 minutes but after an hour later they said they couldn’t get the door apart . So I told them I had to leave because I have places to be . Unfortunitly . The place I do not recommend . And after these issues are resolved I wouldn’t send my worst enemy to have air put in their tires by this place . More

routine vehicle service and correct a recall I have been going here for MANY years, and have seldom, had a issue, they are efficient and proficient in every area, of sales and service. What else I have been going here for MANY years, and have seldom, had a issue, they are efficient and proficient in every area, of sales and service. What else is needed? More

Oil change and leasing a truck Always smiling faces and courteous service. Always come here for new or leased cars. You have great deals on oil changes, too. Your waiting room is al Always smiling faces and courteous service. Always come here for new or leased cars. You have great deals on oil changes, too. Your waiting room is always spotless More

Great Experience As always Gary got us the best deal on the exact vehicle we were looking for. He makes the whole process quick and easy. Will recommend to all. As always Gary got us the best deal on the exact vehicle we were looking for. He makes the whole process quick and easy. Will recommend to all. More

Fast service and was the best quoted price I went to 3 different dealerships and this one by far had the best price by fifty dollars a month. I was told to get the same Jeep at another dealer t I went to 3 different dealerships and this one by far had the best price by fifty dollars a month. I was told to get the same Jeep at another dealer they needed 2 thousand more for the down payment. More

My visit to this dealership was awesome Gary is the best he got us the truck we wanted without a problem. I will be sending my friends and family his way 5 stars Gary is the best he got us the truck we wanted without a problem. I will be sending my friends and family his way 5 stars More

Just an oil change Went for an oil change it was supposed to be free - they tried to charge me Suppose to rotate my tires they didn't Never bothered to look any of t Went for an oil change it was supposed to be free - they tried to charge me Suppose to rotate my tires they didn't Never bothered to look any of this up on computer More