Sterling Heights Dodge Chrysler Jeep Ram

ETC Issue I was having an issue with the Traction Control Light and the ETC light. My vehicle wasn't responding to the gas pedal. I had to coast to a resident I was having an issue with the Traction Control Light and the ETC light. My vehicle wasn't responding to the gas pedal. I had to coast to a residential side street, and have my vehicle towed. It turned out that the throttle module needed replacing, the computer needed an update and while they were at it, they completed the airbag inflator recall. All in all, a successful experience. More

Courteous and Helpful Explained everything thoroughly. Very pleased with the vehicle and lease arrangement. Have had good luck and service with Mike and at the dealership. Explained everything thoroughly. Very pleased with the vehicle and lease arrangement. Have had good luck and service with Mike and at the dealership. Everyone very pleasant and helpful. More

The best, hands down! We've probably leased/purchased 8 vehicles from Sterling Heights Dodge over the years and have yet to have a bad experience. It's really hard to find We've probably leased/purchased 8 vehicles from Sterling Heights Dodge over the years and have yet to have a bad experience. It's really hard to find a dealership these days that don't play games with prices. This is one who doesn't, at least in our experience here. Gary Riashi has been my salesman since day 1 and has been nothing but a pleasure to deal with. Always honest, friendly and just a great guy overall. I can't say enough about him honestly. Keep up the good work Sterling Heights Dodge and Gary! More

didn't solve problem made an appointment to bring vehicle in for engine light issue. HAd cose read and gave it to the advisor at time of appointment. Waited a week to get made an appointment to bring vehicle in for engine light issue. HAd cose read and gave it to the advisor at time of appointment. Waited a week to get it and during that time the engine light shut off. The code staed have service immediately, also the battery had drawn weak on several occasions during the past month. I brought vehicle in. advisor told me there was a recall. I showed the advisor a picture of code that was identified when the engine light was on, She asked was there anything else i said the battery has gone weak lately. I was told later that day the my vehicle was ready, the service department could not identify the code and the recall was repaired and there would be a half hour charge for testing my battery. I went and picked up my car and questioned why the engine code could was not duplicated and why am i being charged $55.00 to test my battery. i didn't ask for a battery test. After 20 minutes of the advisor meeting with other advisors and somebody behind the wall she then told me it was a half hour charge for diagnosing the engine code could not be duplicated. By that time i was out of time and patience. So long story short. Not impressed but not discouraged. Thansk More

Respect I felt at ease with the people working at the dealership and the waiting room was nice, coffee was good ,it was set up for people"s comfort as they I felt at ease with the people working at the dealership and the waiting room was nice, coffee was good ,it was set up for people"s comfort as they were waiting for their car More

My Last Two Service Visits Dillon and Patrick, both in Service, helped me regarding a recall on my Jeep and a catalytic converter issue I had. Lisa Roberts helped me regarding m Dillon and Patrick, both in Service, helped me regarding a recall on my Jeep and a catalytic converter issue I had. Lisa Roberts helped me regarding my recent oil & filter change. All of them are very professional, helpful and friendly. I am very pleased with this dealership. More

Everything went smooth and salesman was very helpful My salesman was recommended by a family member and everything went perfect. We were able to get exactly what we wanted. My wife and I will be recom My salesman was recommended by a family member and everything went perfect. We were able to get exactly what we wanted. My wife and I will be recommending Pat to anyone we know looking to buy a new car. More

Fast and Dirty Dropping car off was quick and easy. Fixed the issue quickly. Garage looked dirty. And rental car was nasty filthy. But, the problem was fixed so th Dropping car off was quick and easy. Fixed the issue quickly. Garage looked dirty. And rental car was nasty filthy. But, the problem was fixed so that’s okay More

Leasing It was an awesome time. I turned in my old lease for another leased vehicle. I was taken out for coffee and donuts while we waited for the vehicle t It was an awesome time. I turned in my old lease for another leased vehicle. I was taken out for coffee and donuts while we waited for the vehicle to arrive from one of the distant lots. More

Recall Issues Had 3 recall issues worked on with parts ordered. Car came back to me with 2 problems caused by the recall repairs. Was told there is a $110 charge t Had 3 recall issues worked on with parts ordered. Car came back to me with 2 problems caused by the recall repairs. Was told there is a $110 charge to look at them. You created the problems by installing the recall parts and now charging me to fix the issues. Was told the service manager would call. Never did. I will escalate this to Chrysler. Wife is a Sr. Manager with 40 years at Chrysler. More