Sterling Heights Dodge Chrysler Jeep Ram - Service Center

Good experience All staff was professional and polite. Everything was clean. The waiting room was comfortable. The job was done in a very reasonable amount of time. All staff was professional and polite. Everything was clean. The waiting room was comfortable. The job was done in a very reasonable amount of time. More

Horrible customer service Made an appointment for service online a week in advance. I received a confirmation the day of and a call the day prior only to show up to be told the Made an appointment for service online a week in advance. I received a confirmation the day of and a call the day prior only to show up to be told they don’t accept appointments and would have a two hour wait. On top of that, I went in to the showroom to look into leasing a new vehicle as mine is ending soon. Was handed of to Sales person John Spica. This was by far the worst encounter with a sales person I’ve ever had. John was rude, explained nothing (besides that he’s been in the business for a long time), and was zero help. I was inquiring about an email I received from that location. John spoke down to me like I knew absolutely nothing. He asked me very rudely, So what are you trying to accomplish,” after I spent the last ten minutes explaining my exact situation. I inquired about a Jeep Compass Trailhawk and John told me that they don’t exist and he had never saw one, I had to pull up the model on my phone. I can accept being told you’re not able to get me into the vehicle I’m looking for at my price point, but not when it done so in a rude, demeaning fashion. I will certainly not be returning to Sterling Heights CDJR for service or for sales. More

Oil change Service is ok but I liked making an appointment told they no longer do that. For 4 years I paid about $30 last year told it went up to $60 now $69 not Service is ok but I liked making an appointment told they no longer do that. For 4 years I paid about $30 last year told it went up to $60 now $69 not happy seems excessive. More

unsure It was very nice of Gary to inform me the next day after I dropped my car off that is was halfway done. But two days later I tried to call all day and It was very nice of Gary to inform me the next day after I dropped my car off that is was halfway done. But two days later I tried to call all day and no one would pick up the phone, very frustrating. When I finally got through I learned it was done, when I do not know, and he said he was surprised no one contacted me that is was. They found no leaks so I am not sure if I am happy about that so I keep cardboard under my car to see if it had stopped. When I picked up my car it took 20 minutes to get it, not sure why ( took it to the service desk to ask why it is taking so long and someone had to be told to get it).When I got the car it was filthy from sitting and not understanding why they could not wash it since it had been they since Monday and got it Thursday night. :( More

Service is alwasy good at SHD had an issue with a charge that I was not made aware of and when i contested it, James was great to remove it... Great Customer Service... had an issue with a charge that I was not made aware of and when i contested it, James was great to remove it... Great Customer Service... More

Waste of time I brought my car in for a rattling noise. I had set an appointment and when I came in I was told it was going to be a couple days... I was kind of con I brought my car in for a rattling noise. I had set an appointment and when I came in I was told it was going to be a couple days... I was kind of confused, but whatever. The service lady Mary insisted I told her where the noise was coming from, but I am not a mechanic so I did not know. After my car being in the shop for a week, I called asking the status of it. They said “oh it’s done. They didn’t find anything, you can come get it”. I go in and Mary tells me again they couldn’t find anything and if I hear the noise to come back. As soon as I drive off the lot, I hear the noise. I’m not even sure at this point if I bring it back? I’m sick of wasting my time with this dealership. Would Not recommend More

Oil change I was in and out very quickly. Best dealership ever. The service department was very friendly and treated me like I was family. I would definitely I was in and out very quickly. Best dealership ever. The service department was very friendly and treated me like I was family. I would definitely tell all my friends and family to go to Sterling Heights Dodge. Becky More

Service was great Cashier stunk Service department was fine but the cashier needs to learn how to tell the customer when a service item is on back order!! Thought the service departm Service department was fine but the cashier needs to learn how to tell the customer when a service item is on back order!! Thought the service department didn’t do their job but the cashier just didn’t tell me the service wasn’t complete! The cashier needs to learn to do her job better!!! More

Won't go back I arrived to the service center around 5:45pm on Monday 4/15. I rode in on a tow truck with my vehicle on the back. I had experienced my first flat ti I arrived to the service center around 5:45pm on Monday 4/15. I rode in on a tow truck with my vehicle on the back. I had experienced my first flat tire on my way to work. I was greeted and escorted to the desk of Dillon Doetsch where I was asked to sit. When I got to his desk, Doetsch was in the middle of a conversation that looked like it could be with his superior. Once that man walked away, Doetsch picked up his desk phone, without so much as an acknowledgment to me and proceeded to have a conversation over the phone with what I would assume was another customer. When he was finished and I was greeted, I proceeded to explain my situation. I explained to him that I believed I had a wheel and tire package but wasn't sure how it worked. I even went so far as to pull out the paper my coverage was on. Doetsch was absolutely NO help. There were points in our conversation where I would ask him a question and he would just stare back at me. The only thing he was clear about was that a new tire would be $200, the car wouldn't be ready until Wednesday and that he couldn't help me get home (I live 5 mins away) because the shuttle stopped at 4pm. I was eventually able to get in contact with my sales person who informed me that my coverage was only good at the dealership in which I purchased the vehicle. From there I took care of the rest myself. No help from Doetsch whatsoever. More

I did not wait long, on a Friday afternoon Had an oil change, they did not fill or offer to fill my windshield washer fluid even though the fluid empty indicator light was on Had an oil change, they did not fill or offer to fill my windshield washer fluid even though the fluid empty indicator light was on More