Group 1 Acura Southwest Houston
Houston, TX
Filter Reviews by Keyword
By Type
Showing 1,357 reviews
Excellent service excellent customer service excellent customer service agent excellent communication excellent explanation excellent information customer service agent excellent communication excellent explanation excellent information More
Love the service at this dealership. Brandy is an awesome service rep and the technicians are great too. Will always come here for service on my Acura!! I have some really good coupons o Brandy is an awesome service rep and the technicians are great too. Will always come here for service on my Acura!! I have some really good coupons on Facebook also. More
I am very disappointed in my experience with this dealership. I was told I was approved for purchase under what I wanted to put down and within my monthly budget after I went in to test drive and sig dealership. I was told I was approved for purchase under what I wanted to put down and within my monthly budget after I went in to test drive and sign for purchase I was informed that what I was told by Derrick was incorrect. It was a ploy just to get me there, I had to come by with a quarter more in down payment. Grateful I had the funds otherwise it would have been a complete waste of time. After I signed purchase documents I was harassed and threatened while at work to make the payment. Multiple calls and texts were made telling me the car was about to be sold and taken to different dealership. All while I was work! I was told the car would be delivered then last minute informed that was no longer possible, I had to uber. I have expressed my concur and experience with management and only been told “I’m sorry”! I wish I would have just walked away! Buyer beware More



