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Sterling McCall Acura

Houston, TX

4.8
776 Reviews

10455 Southwest Freeway

Houston, TX

77074

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Showing 776 reviews

November 26, 2024

Fast service and great advisors. Thank you David Gilbert for taking care of my son’s car. More

by Shine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gilbert, Grecia Vega
Nov 28, 2024 -

Sterling McCall Acura responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Sterling McCall Acura. Thank you, and have a fantastic day!

November 25, 2024

On November 21, 2024, I visited the Sterling McCall Acura dealer to purchase a used 2017 Acura RDX valued at $15,000 with over 105,000 miles. Upon inspection, the vehicle exhibited numerous minor scratche More

by tonynguyen2244
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Vinh Tran, Sameer, Valrerian
Nov 27, 2024 -

Sterling McCall Acura responded

Nguyen Tony, I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced with your recent purchase of a 2017 Acura RDX. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Valerian Kuznetsov General Manager val@sterlingmccallacura.com

Nov 27, 2024 -

tonynguyen2244 responded

Yesterday, I had a phone call with you regarding the damage to my car. You agreed to repair the dents, scratches, and broken passenger corner bumper. I requested that you personally supervise the repairs. However, today, I was informed by a salesperson that you had not fulfilled your promise. As the general manager, you are expected to uphold your commitments to customers. If you are unwilling to repair the damage, I will return the car. Alternatively, you must provide me with a replacement car at the same price as the original purchase. If you are willing to fully repair the damage, I will retain possession of the vehicle. The salesperson informed me that the car is sold as-is, without a machine warranty. However, since I purchased the car with you, you are obligated to repair any dents or scratches. I discovered the car’s condition upon purchasing it in the evening, but the salesperson failed to disclose it to me. He had the opportunity to inform me of the car’s condition but chose to omit specific details, deliberately concealing its condition. As the general manager, I believe you have the authority to resolve this matter effectively. My demands are as follows: 1. Completely repair all scratches, dents, and corners that obstruct the passenger’s view. 2. Provide me with a replacement car at the same price as the original purchase. 3. Return the car to your dealership. I purchased the car on November 21st, and I have not yet taken possession of it. I have not yet driven the car out of the dealership.

November 25, 2024

MJ sold me my car and was very knowledgeable. Chris my service advisor makes sure my car was ready on time and even made sure I received everything I was promised. Thank you Sterling McCall Acura More

by cindyb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris, MJ
Nov 27, 2024 -

Sterling McCall Acura responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

November 25, 2024

Such a friendly environment. The previous service advisor was not there anymore so Christian Gonzalez was my advisor. He was Awesome! More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Gonzales
Nov 28, 2024 -

Sterling McCall Acura responded

Hello Tony, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 24, 2024

On November 21, 2024, I came to buy a paid off of 15,000 1 used Acura RDX 2017 car The condition of the car has a lot of small scratches and the door is dented, the corner of the passenger side is broken More

by ntony883
Recommend Dealer
No
Employees Worked With
Vinh Tran, Shelby Eastin, D. Frank, Darrell Lowe, Antonio Mora, Hermie Manuel, Oscar Trejo, Mohammed Kahn, Grecia Vega
Nov 27, 2024 -

Sterling McCall Acura responded

Nguyen Tony, I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced with your recent purchase of a 2017 Acura RDX. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Valerian Kuznetsov General Manager val@sterlingmccallacura.com

November 24, 2024

On November 21, 2024, I came to buy a paid off of 15,000 1 used Acura RDX 2017 car The condition of the car has a lot of small scratches and the door is dented, the corner of the passenger side is broken More

by ntony883
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Vinh Tran, Shelby Eastin, D. Frank, Darrell Lowe, Antonio Mora, Hermie Manuel, Oscar Trejo, Mohammed Kahn, Grecia Vega
Nov 27, 2024 -

Sterling McCall Acura responded

Nguyen Tony, I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced with your recent purchase of a 2017 Acura RDX. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Valerian Kuznetsov General Manager val@sterlingmccallacura.com

November 24, 2024

On November 21, 2024, I came to buy a paid off of 15,000 1 used Acura RDX 2017 car The condition of the car has a lot of small scratches and the door is dented, the corner of the passenger side is broken More

by ntony883
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Vinh Tran, Shelby Eastin, D. Frank, Darrell Lowe, Antonio Mora, Hermie Manuel, Oscar Trejo, Mohammed Kahn, Grecia Vega
Nov 27, 2024 -

Sterling McCall Acura responded

Nguyen Tony, I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced with your recent purchase of a 2017 Acura RDX. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Valerian Kuznetsov General Manager val@sterlingmccallacura.com

Nov 27, 2024 -

ntony883 responded

Yesterday, I had a phone call with you regarding the damage to my car. You agreed to repair the dents, scratches, and broken passenger corner bumper. I requested that you personally supervise the repairs. However, today, I was informed by a salesperson that you had not fulfilled your promise. As the general manager, you are expected to uphold your commitments to customers. If you are unwilling to repair the damage, I will return the car. Alternatively, you must provide me with a replacement car at the same price as the original purchase. If you are willing to fully repair the damage, I will retain possession of the vehicle. The salesperson informed me that the car is sold as-is, without a machine warranty. However, since I purchased the car with you, you are obligated to repair any dents or scratches. I discovered the car’s condition upon purchasing it in the evening, but the salesperson failed to disclose it to me. He had the opportunity to inform me of the car’s condition but chose to omit specific details, deliberately concealing its condition. As the general manager, I believe you have the authority to resolve this matter effectively. My demands are as follows: 1. Completely repair all scratches, dents, and corners that obstruct the passenger’s view. 2. Provide me with a replacement car at the same price as the original purchase. 3. Return the car to your dealership. I purchased the car on November 21st, and I have not yet taken possession of it. I have not yet driven the car out of the dealership.

November 23, 2024

I’ve been a service customer for over 10 years. My experience over the years has been trouble free, prompt, reliable, and courteous. More

by Derakoski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gilbert, Antonio Mora
Nov 25, 2024 -

Sterling McCall Acura responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 23, 2024

I liked getting the edited video straight from the mechanic that highlighted all the key points from his inspection. It was an efficient and effective use of technology. More

by Stolat01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Mora
Nov 25, 2024 -

Sterling McCall Acura responded

Hi, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

November 23, 2024

On time, courteous and completed work on time. Courtesy wash. Waiting room is quiet and coffee provided More

by mdkana6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Mora, Grecia Vega
Nov 25, 2024 -

Sterling McCall Acura responded

Hi, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

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