Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Sterling McCall Acura

Houston, TX

Overview
Reviews
Vehicles
4.8
961 Reviews
Call Dealership (713) 596-2300
View Awards

10455 Southwest Freeway

Houston, TX

77074

Directions

By Type

Showing 961 reviews

November 24, 2024

On November 21, 2024, I came to buy a paid off of 15,000 1 used Acura RDX 2017 car The condition of the car has a lot of small scratches and the door is dented, the corner of the passenger side is broken More

by ntony883
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Vinh Tran, Shelby Eastin, D. Frank, Darrell Lowe, Antonio Mora, Hermie Manuel, Oscar Trejo, Mohammed Kahn, Grecia Vega
Report | Print
Nov 27, 2024 -

Sterling McCall Acura responded

Nguyen Tony, I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced with your recent purchase of a 2017 Acura RDX. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Valerian Kuznetsov General Manager val@sterlingmccallacura.com

November 24, 2024

On November 21, 2024, I came to buy a paid off of 15,000 1 used Acura RDX 2017 car The condition of the car has a lot of small scratches and the door is dented, the corner of the passenger side is broken More

by ntony883
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Vinh Tran, Shelby Eastin, D. Frank, Darrell Lowe, Antonio Mora, Hermie Manuel, Oscar Trejo, Mohammed Kahn, Grecia Vega
Report | Print
Nov 27, 2024 -

Sterling McCall Acura responded

Nguyen Tony, I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced with your recent purchase of a 2017 Acura RDX. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Valerian Kuznetsov General Manager val@sterlingmccallacura.com

Nov 27, 2024 -

ntony883 responded

Yesterday, I had a phone call with you regarding the damage to my car. You agreed to repair the dents, scratches, and broken passenger corner bumper. I requested that you personally supervise the repairs. However, today, I was informed by a salesperson that you had not fulfilled your promise. As the general manager, you are expected to uphold your commitments to customers. If you are unwilling to repair the damage, I will return the car. Alternatively, you must provide me with a replacement car at the same price as the original purchase. If you are willing to fully repair the damage, I will retain possession of the vehicle. The salesperson informed me that the car is sold as-is, without a machine warranty. However, since I purchased the car with you, you are obligated to repair any dents or scratches. I discovered the car’s condition upon purchasing it in the evening, but the salesperson failed to disclose it to me. He had the opportunity to inform me of the car’s condition but chose to omit specific details, deliberately concealing its condition. As the general manager, I believe you have the authority to resolve this matter effectively. My demands are as follows: 1. Completely repair all scratches, dents, and corners that obstruct the passenger’s view. 2. Provide me with a replacement car at the same price as the original purchase. 3. Return the car to your dealership. I purchased the car on November 21st, and I have not yet taken possession of it. I have not yet driven the car out of the dealership.

November 23, 2024

I’ve been a service customer for over 10 years. My experience over the years has been trouble free, prompt, reliable, and courteous. More

by Derakoski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gilbert, Antonio Mora
Report | Print
Nov 25, 2024 -

Sterling McCall Acura responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 23, 2024

I liked getting the edited video straight from the mechanic that highlighted all the key points from his inspection. It was an efficient and effective use of technology. More

by Stolat01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Mora
Report | Print
Nov 25, 2024 -

Sterling McCall Acura responded

Hi, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

November 23, 2024

On time, courteous and completed work on time. Courtesy wash. Waiting room is quiet and coffee provided More

by mdkana6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Mora, Grecia Vega
Report | Print
Nov 25, 2024 -

Sterling McCall Acura responded

Hi, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

November 23, 2024

The concierge and the service representative was prompt knowing what needs to be done. Service was on time and nothing extra was added. More

by Andrewtsao620@icloud.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson, Grecia Vega
Report | Print
Nov 25, 2024 -

Sterling McCall Acura responded

Hi, thank you for taking the time to leave a review for us at Sterling McCall Acura. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 22, 2024

Professional, quick service. Kait the agent was really nice, helpful and professional. The cost was little higher than I expected though. More

by asmaatohami
Recommend Dealer
Yes
Employees Worked With
Kait, Grecia Vega
Report | Print
Nov 23, 2024 -

Sterling McCall Acura responded

Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (713) 596-2300 when you have a chance. Thank you, and we look forward to hearing from you.

November 22, 2024

Great service! This is my 2nd car from this dealership. They take good care of my car. More

by Maclin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antonio Mora, Hermie Manuel
Report | Print
Nov 23, 2024 -

Sterling McCall Acura responded

Hi Maclin, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 19, 2024

Excellent service love it . Amazing . Quick good . Will be back when needed and refer to others More

by Nhien Le
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandy
Report | Print
Nov 21, 2024 -

Sterling McCall Acura responded

Hi Nhien, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 17, 2024

I am very satisfied with the maintenance service ,recalling replacement , facility environment, and scheduling convenience. More

by jianping
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Nov 18, 2024 -

Sterling McCall Acura responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

1
...
20
21
22
...
97