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Sterling McCall Acura

Houston, TX

4.8
998 Reviews

10455 Southwest Freeway

Houston, TX

77074

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Showing 998 reviews

December 13, 2024

Communication needs improvement. Had minimal communication . I had to finally initiate the communication after 2.5 hours of waiting More

by crbaker1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Antonio Mora, Grecia Vega
Dec 14, 2024 -

Sterling McCall Acura responded

I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced due lack of communication. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Valerian Kuznetsov General Manager val@sterlingmccallacura.com

December 10, 2024

Exceptional service & knowledgeable staffs. I received my car within time range promisesed. Service was clearly explained More

by gg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gilbert, Grecia Vega
Dec 12, 2024 -

Sterling McCall Acura responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

December 08, 2024

Fast and friendly service, everything is on schedule. The service advisor provided all detail information. More

by Formica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Le, Kaitlyn
Dec 08, 2024 -

Formica responded

Great job!

December 07, 2024

My experience at Sterling McCall Acura is always gratifying. Aways pleasant. My serviceman is, David Gilbert is a pleasure to work with. He is very courteous and well experienced in what does. T More

by dell_johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gilbert
Dec 09, 2024 -

Sterling McCall Acura responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Acura! Please don't hesitate to reach out if there's anything additional we can do for you.

December 07, 2024

Truly appreciate David Gilbert’s attention to details and accommodates my schedule. Very pleasant experience. More

by Bmurray6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Dec 09, 2024 -

Sterling McCall Acura responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 05, 2024

I was treated very well. The staff was very helpful and professional. It was a very pleasant experience More

by Aslam Jamal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grecia Vega
Dec 06, 2024 -

Sterling McCall Acura responded

Hi Aslam, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Acura. Thank you, and have a fantastic day!

December 05, 2024

Service department excellent, especially David Gilbert, who accomodates my schedule and is so clear about answering questions. More

by mp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gilbert
Dec 08, 2024 -

Sterling McCall Acura responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

December 05, 2024

I appreciate the cleanliness, snacks and drinks for the customers. My advisor, David was very professional. More

by pharris17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gilbert
Dec 08, 2024 -

Sterling McCall Acura responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

December 04, 2024

Very helpful and very quick and thanks to Mr Antonio he is very good at this job and very knowledgeable More

by Mahmoud Khalil
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antonio Mora
Dec 05, 2024 -

Sterling McCall Acura responded

Hi Mahmoud, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 03, 2024

Sterling McCall Acura dealership on the Southwest Freeway have a well organized process for working with the public. Requesting a service appointment for my vehicle through the online portal was easy and str More

by AJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Mora
Dec 20, 2024 -

Sterling McCall Acura responded

Hi, thank you for taking the time to leave a review for us at Sterling McCall Acura. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!

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