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Sterling McCall Acura

Houston, TX

Overview
Reviews
Vehicles
4.8
1,032 Reviews
Call Dealership (713) 596-2300
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10455 Southwest Freeway

Houston, TX

77074

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Showing 1,032 reviews

January 20, 2024

A one day job ended up taking an entire week with no updates until I had to call multiple times. I had rent a car for the days that my car was seating at the dealership. More

by Dee Henry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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Feb 05, 2024 -

Sterling McCall Acura responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Sep 02, 2024 -

Sterling McCall Acura responded

I apologize for this delayed response, but I appreciate you informing me about your experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Kolby Wahl General Manager kwahl@Sterlingmccallnissan.com

January 17, 2024

Great service! I've been coming a few years now. Friendly, quick, and thorough. I have never been disappointed. Great place! More

by dddhouston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon and David
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Jan 23, 2024 -

Sterling McCall Acura responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 17, 2024

Friendly and professional services! On time snd quick! Provided progress in my vehicle constantly. Thank you! More

by Enru
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gilbert
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Jan 18, 2024 -

Sterling McCall Acura responded

We are thrilled to hear that you had a professional and friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 16, 2024

Any services for my vehicle, since purchasing in March 2023, has been professional, timely, and great overall. Justin takes care of me each time and ensures understanding of everything from start to finis More

by crfranklin76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Jan 19, 2024 -

Sterling McCall Acura responded

It's fantastic to hear that you've consistently received professional, timely, and great overall service for your vehicle since purchasing it in March 2023. Justin's dedication to taking care of you, ensuring understanding from start to finish, and providing a friendly and polite greeting is commendable. Thank you for expressing your appreciation for Justin's service. Safe travels and continued satisfaction with your vehicle service!

January 14, 2024

I cannot believe I have not been taking my vehicle here all this time. But I will from now on. Glad they were able to accommodate me even with the new year holiday. I received a loaner for the time it took More

by Misha M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trenisha Houston
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Jan 18, 2024 -

Sterling McCall Acura responded

It's great to hear that you had a positive experience with your vehicle service, especially during the New Year holiday. Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 13, 2024

Great service today-took care of me right away and kept me up to date on what they were doing! Was very pleased with my service today! More

by Granny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio mora, Shelby Eastin, Grecia Vega
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Jan 17, 2024 -

Sterling McCall Acura responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 11, 2024

This dealership has excellent and caring customer service. The service staff were very friendly and made me feel welcomed. They worked my car into the schedule for a major issue at the last moment, w More

by Mimi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kait Le
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Jan 12, 2024 -

Sterling McCall Acura responded

It's wonderful to hear about your positive experience with our customer service, especially our service staff and your service representative, Kait. It's great that we were able to work your car into the schedule for a major issue and provided you with excellent care throughout the process. Keeping you updated, assisting with rental car arrangements, and accommodating your family are all important aspects of providing a comprehensive and satisfying service experience. We appreciate your business. We are excited to help you in the future.

January 11, 2024

Brandy took the time to explain everything and made sure I was taken care of. More

by Jninh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandy Ramirez
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Jan 12, 2024 -

Sterling McCall Acura responded

It's fantastic to hear that you had a great experience and that Brandy provided informed assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 10, 2024

They know what their doing. Job well done I can gruaranty it nice work keep going! More

by Felix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandy ( service dept)
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Jan 12, 2024 -

Sterling McCall Acura responded

We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 10, 2024

The dealership was responsive and very prompt in completing my service. I was especially impresses with their communication. More

by mdbailey0i
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hermie Manuel, Grecia Vega
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Jan 11, 2024 -

Sterling McCall Acura responded

We are thrilled to hear that you had a responsive experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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