Sterling McCall Acura

Personal Disappointing Experience As consumers, we should be informed of what to expect when visiting a place of business which is why I am taking the time to write this review of my p As consumers, we should be informed of what to expect when visiting a place of business which is why I am taking the time to write this review of my personal experience at Sterling McCall Acura. I contacted this dealership on 11/28/2017 to test drive a used 2014 Lexus GS350 listed on a car website and ensure that the car was in stock. I informed the dealership that I would be traveling 30 miles from my house and that I did not have any time to waste, and in turn they responded that they had the car and it would be ready to test drive when I arrived. I arrived on time and met with the sales person (Dammy) who said he had to retrieve the car. I waited for approximately 10 minutes and when Dammy returned there was no car. He stated that the car was having tire issues and had been sent to the service shop for repairs the prior day to which I questioned why I had not been informed before driving 45 minutes to the other side of town. He apologized and asked if I would like to test any other cars, and I stated I did not. I left feeling lied to and very frustrated so I called the sales manager, explained the situation, and asked why they had wasted my time. He stated how they have so many cars and that it's hard to keep track of all of them and apologized and said that he would personally call me back shortly to look for another car close to the same price range for me. I never heard back from him. I do not hold anything against the salesperson as he is not the one I spoke to on the phone who told me the car would be ready. I do hold the sales manager responsible because his attitude shows me that he does not care about his customers. I take this personally because my time was stolen from me and cannot be replaced. This was my experience, and I will be posting it on as many websites as possible to inform others until I hear back from this dealership. More

Exelente atención y servicios Creo q son un ejemplo a seguir .Todo su personal es bien atento y amable con los clientes. Siempre he salido con un alto grado de satisfacción con el Creo q son un ejemplo a seguir .Todo su personal es bien atento y amable con los clientes. Siempre he salido con un alto grado de satisfacción con el servicio q me han dado. More

Exemplary customer service and knowledgeable technicians This dealership provided exemplar customer service. Juan was knowledgeable, concerned and a real pleasure to work with. He rates a 10 out of 10 and de This dealership provided exemplar customer service. Juan was knowledgeable, concerned and a real pleasure to work with. He rates a 10 out of 10 and deserves kudos. More

Great Experience Dealership was helpful in sorting out the oil change with my car. They were very efficient and would definitely recommend them to the people I know. Dealership was helpful in sorting out the oil change with my car. They were very efficient and would definitely recommend them to the people I know. More

Friendly people. Helpful. Mr Ross helped me throughly. He is a gentleman. Cooperative & very professional. They greet at the door. Receive guest with smile. Offer drink or wate Mr Ross helped me throughly. He is a gentleman. Cooperative & very professional. They greet at the door. Receive guest with smile. Offer drink or water. Escort to waiting area. Offer snack and coffee. He gave follow up call. Offer his utmost help. He is very professional. More

Service review Excellent service. Courteous service representative. Fast service time excellent price. Was extremely pleased with every aspect of this service appoin Excellent service. Courteous service representative. Fast service time excellent price. Was extremely pleased with every aspect of this service appointment. Appreciated every aspect of the service More

Taking care of TSB's early Mario helped me take care of some TSB's on my MDX. Excellent attentive service in ordering the right parts and explanation. Would like to work with Ma Mario helped me take care of some TSB's on my MDX. Excellent attentive service in ordering the right parts and explanation. Would like to work with Mario only! More

Excellent job First of all awesome complimentary drinks and cupcake. Excellent staffs and knowledgeable technicians. Highly recommended to all my friends and everyo First of all awesome complimentary drinks and cupcake. Excellent staffs and knowledgeable technicians. Highly recommended to all my friends and everyone who need a reliable car. More

Broderick Always Comes Through After getting bad information on a repair from another dealership, I came to Sterling McCall because I knew Broderick and the rest of their crew would After getting bad information on a repair from another dealership, I came to Sterling McCall because I knew Broderick and the rest of their crew would shoot straight. They value your time and explain the repairs in detail. Broderick answered all my questions and got me back on the road as soon as possible. I won’t go anywhere else from now on. More