Sterling McCall Acura

Worst experience in 14 years with this dealership! In a 14 year relationship with this dealer for purchase and service , this was my worst experience. I called in advance to set up an appointment to se In a 14 year relationship with this dealer for purchase and service , this was my worst experience. I called in advance to set up an appointment to see if I could have a state inspection done in roughly an hour. I was assured that it was not a problem. When I arrived, I asked again could I get in and out in roughly an hour. Yes I was told. After about 15 minutes in the waiting area the service rep. came out to say that my battery was "dead". I could only treat this with skeptisism since the car had never even had a hard or slow start. Yet when I'm here just for an inspection, it is stone cold "dead". Bear in mind that I drive the car everyday and never had the slightest indication when starting the car. Nevertheless I agreed to buy a new battery from the dealer ( I'm sure they don't make much on doing state inspections.). So after two hours I see my car get driven to the customer pickup area. Thinking that Iwould be out of there soon I sat for 25 more minutes watching. my car. I finally asked someone to check for me and it took ten more minutes to confirm that my car was indeed ready. When I get to the cashier I am informed that the state inspection was not done and it would be a week or 150 miles before all of the monitoring was reset before the car would pass inspection. Remember, the purpose of the visit was an inspection and I needed to be in and out in about an hour. I can't help but feel like I was sold a battery when what I needed was an inspection. In the end I didn't get the inspection and missed the appoinments I had for that afternoon. More

Tommy Lee was helpful in my purchase Went in to look at vehicles. Tommy was helpful and not pushy. Eventually we settled on an MDX and everything went smoothly. This was a positive purch Went in to look at vehicles. Tommy was helpful and not pushy. Eventually we settled on an MDX and everything went smoothly. This was a positive purchase experience. Would buy from Tommy again when we are ready for an RDX. More

Everything went well great service Great service!! Antonio was very helpful and knowledgeable on the work that was needed. Offering the loaner vehicle until work was complete was rea Great service!! Antonio was very helpful and knowledgeable on the work that was needed. Offering the loaner vehicle until work was complete was really appreciated! Thanks Antonio More

Attaching wrong report of my check out statement Went for a B1 maintenance for my 2014 MDX. The work took 1.5 hrs to complete, got checked out, got my reciept and Multipoint inspection report. I did Went for a B1 maintenance for my 2014 MDX. The work took 1.5 hrs to complete, got checked out, got my reciept and Multipoint inspection report. I didnt read the report there, nor anyone came by to tell me anything about the report. At home I noticed they attached someone eles report to my recipet. So now 2 of thier customers dont have the right multi point inspection report, and its a pain to go back and get it. More

Great Service As usual the service at Sterling MCCALL Acura was exceptional. I arrived a early and was seen immediately. I was kept apprised of the service througho As usual the service at Sterling MCCALL Acura was exceptional. I arrived a early and was seen immediately. I was kept apprised of the service throughout. More

Best car buying experience in 45 years! I have used Sterling McCall Acura to take care of all my service needs for several years. I have always received excellent service. That level of serv I have used Sterling McCall Acura to take care of all my service needs for several years. I have always received excellent service. That level of service brought me into the sales department to purchase my beautiful new Acura TLX. More

Personal Disappointing Experience As consumers, we should be informed of what to expect when visiting a place of business which is why I am taking the time to write this review of my p As consumers, we should be informed of what to expect when visiting a place of business which is why I am taking the time to write this review of my personal experience at Sterling McCall Acura. I contacted this dealership on 11/28/2017 to test drive a used 2014 Lexus GS350 listed on a car website and ensure that the car was in stock. I informed the dealership that I would be traveling 30 miles from my house and that I did not have any time to waste, and in turn they responded that they had the car and it would be ready to test drive when I arrived. I arrived on time and met with the sales person (Dammy) who said he had to retrieve the car. I waited for approximately 10 minutes and when Dammy returned there was no car. He stated that the car was having tire issues and had been sent to the service shop for repairs the prior day to which I questioned why I had not been informed before driving 45 minutes to the other side of town. He apologized and asked if I would like to test any other cars, and I stated I did not. I left feeling lied to and very frustrated so I called the sales manager, explained the situation, and asked why they had wasted my time. He stated how they have so many cars and that it's hard to keep track of all of them and apologized and said that he would personally call me back shortly to look for another car close to the same price range for me. I never heard back from him. I do not hold anything against the salesperson as he is not the one I spoke to on the phone who told me the car would be ready. I do hold the sales manager responsible because his attitude shows me that he does not care about his customers. I take this personally because my time was stolen from me and cannot be replaced. This was my experience, and I will be posting it on as many websites as possible to inform others until I hear back from this dealership. More

Exelente atención y servicios Creo q son un ejemplo a seguir .Todo su personal es bien atento y amable con los clientes. Siempre he salido con un alto grado de satisfacción con el Creo q son un ejemplo a seguir .Todo su personal es bien atento y amable con los clientes. Siempre he salido con un alto grado de satisfacción con el servicio q me han dado. More

Exemplary customer service and knowledgeable technicians This dealership provided exemplar customer service. Juan was knowledgeable, concerned and a real pleasure to work with. He rates a 10 out of 10 and de This dealership provided exemplar customer service. Juan was knowledgeable, concerned and a real pleasure to work with. He rates a 10 out of 10 and deserves kudos. More