Sterling McCall Acura

Recently, we purchased our fourth Acura from Sterling Recently, we purchased our fourth Acura from Sterling McCall Acura. The service was "Second To None". We were treated with the utmost courtesy and Recently, we purchased our fourth Acura from Sterling McCall Acura. The service was "Second To None". We were treated with the utmost courtesy and respect. Our Salesperson Hermie was a tremendous help in selecting our New MDX. He made sure we were able to add the running boards and roof racks at a tremendous price and get it all done in one day. When we picked up our new MDX Hermie made sure everything was perfect. He even touched up a few areas that were missed by the Make ready people. We were shown all the features of the MDX and Hermie made sure our phones were connected to the Bluetooth option and he gave us a simple instruction on setting up the garage door opener. We have owned Mercedes, BMW, Lexus and other luxury autos before but by far Sterling McCall Acura goes the extra mile in making sure every customer is satisfied before they leave the dealership. Mike Chan the Sales Manager made sure the price of our trade and new purchase were satisfactory to us. We were treated very well on our trade, something that does not happen often when trading in a vehicle. I have since recommended a number of my friends to Sterling McCall Acura and they too have purchased new Acura's from Hermie and Mike Chan. The service department is excellent. When you arrive they treat you with the full red carpet experience. More

We were buying a used family car. Found our model on the internet. Then called to the dealership, and got Denny Holiday. It was Thursday evening. We scheduled a meeting for Friday morning. Danny was prepare internet. Then called to the dealership, and got Denny Holiday. It was Thursday evening. We scheduled a meeting for Friday morning. Danny was prepared, the car was already waiting, test drive and everything was over in 20 minutes. Then I left, waisted time with some other dealerships, and called Danny after few hours to tell him I would like to see the car inspected at my mechanic (Botis @ Montrose & Richmond, another great guy). Denny took it there himself (!!!), then took care that few glitches were repaired in the same day. I've checked in again at 5:30pm and out in one hour with all the documents in hand. I've been with at least half a dozen dealers this week. Half of them lied about the cars; after a phone call telling them which cars I would like to see, I visited them to find out that the models I was looking for were not there and they were just showing me something else, typically more expensive and trashy. Most of them were ignorant (nothing was prepared in advance), aggressive (they are dealers for years and are always right), and pushy (buy our car, you will not get any better one for this price). If not for Denny, buying a car would be a nightmare. So I here thank Denny Holiday for help, positive attitude, calmness and a very positive experience. More

This is a very unprofessional dealership. I have never had a dealership treat me as I have been treated in reference to customer service. The dealer had to make some services to my car and they sent it b had a dealership treat me as I have been treated in reference to customer service. The dealer had to make some services to my car and they sent it back to me with the leather all oiled up with the technicians finger prints in oil. Then the loaner car that was given battery went out on me. The only thing offered was to bring my car in to get detailed again for another loaner car and at this point I don't want another loaner car that doesn't work. This is just the brief version of my issues with the dealership. I am appalled to this dealership and the service they provide. The majority of me and my family cars come from a Sterling McCall Auto Group and I will never buy from this Auto Group again. More

I had a wonderful experience purchasing my new 2013 MDX on 3/20/13 w/Ronny Metersky. However, there was some scratches/paint chips on the passenger door of my new car. I have brought my car in 3 times, t on 3/20/13 w/Ronny Metersky. However, there was some scratches/paint chips on the passenger door of my new car. I have brought my car in 3 times, today 7/25/13 being the third time. The paint job has been done very poorly with no attention to detail. Ronny has been great to try to get this rectified but to no avail. Management needs to investigate this matter immediately. I have not been able to enjoy my new car due to the poor quality of work done with the paint job. Not to mention the drives back and forth from my office downtown Houston. Description: 1st attempt there was a dark shadow on the passenger front door that was very obvious. Overspray of paint/chemicals on my front windshield and on the trim around the front door. On the 2nd attempt, they was a bubble above the door handle on the front passenger door and the dark shadow now appears on both passenger doors which doesn't make sense. Paint looks dull. Third attemp is today, 7/25/13. I hoping that this time the job will be done with perfection. The paint seems dull and not shiny as it should. I purchased the Resist All when I bought my MDX. This needs to be redone entirely on the passenger side. If the paint job is not corrected this third time, I will be forced to request a new MDX idential to the one I bought. A dissappointed customer, Robin Crews, 713-252-5118 More

I am missing my whole bag of music CDs, and your service representative has not even bothered to return my call. I am not saying that somebody stole them as the CDs were all internatioanl but clearly someb representative has not even bothered to return my call. I am not saying that somebody stole them as the CDs were all internatioanl but clearly somebody misplaced them while cleaning the car. More

This is the third car I purchase from Oscar Trejo. Great customer service, he works with you all the time, no pressure to make any decision, easy going. GREAT SALES CONSULTANT. I'll recomend him 100% I'm su customer service, he works with you all the time, no pressure to make any decision, easy going. GREAT SALES CONSULTANT. I'll recomend him 100% I'm sure we'll be back soon to purchase another car from Mr. Trejo. More

Went in looking for a used tsx. Michael was able to get me in a brand new one for around the same price I wanted to stay at. He did a great job. Highly recommend!!! me in a brand new one for around the same price I wanted to stay at. He did a great job. Highly recommend!!! More

HELLO,MY NAME IS EDDIE MATHEWS AND I OWN A 2009 MDX THAT WASN`T BOUGHT AT YOUR DEALERSHIP.I DECIDED TO HAVE MY VEHICLE SERVICED AT YOUR LOCATION AND I`VE BEEN NOTHING LESS THAN SATISFIED WITH THE SERVICE AN WASN`T BOUGHT AT YOUR DEALERSHIP.I DECIDED TO HAVE MY VEHICLE SERVICED AT YOUR LOCATION AND I`VE BEEN NOTHING LESS THAN SATISFIED WITH THE SERVICE AND THE WARM WELCOME FROM MR.BERT GLASS. EVERY TIME I SCHEDULE AND BRING MY VEHICLE FOR SERVICE.MR. GLASS HAS THAT OLD FASHION VALUES THAT MAKE CUSTOMERS FEEL VERY COMFORTABLE.I ALSO VALUE HIS INTEGRITY AND THE WAY HE CONDUCTS BUSINESS.I WANT TO THANK THIS DEALERSHIP FOR SUCH A NICE GENTLEMEN. SINCERELY, EDDIE MATHEWS More

we just recently purchased a used Acura and have used your service twice so far. we have decided due to the great customer service provided that we would be Acura owners from now on! Not to mention they your service twice so far. we have decided due to the great customer service provided that we would be Acura owners from now on! Not to mention they are great cars. Thank you all so much and keep up the good work. More

Aaaron Strand is awesome. I purchased a used vehicle and received tremendous sales support and excellent service. Thank you Aaron for an outstanding sales experience. I recommend Aaron and Sterling McCall received tremendous sales support and excellent service. Thank you Aaron for an outstanding sales experience. I recommend Aaron and Sterling McCall Acura to all my friends. More