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Sterling McCall Ford

Houston, TX

Overview
Reviews
Vehicles
4.6
270 Reviews
Call Dealership (281) 588-5000

6445 Southwest Freeway

Houston, TX

77074

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Showing 270 reviews

July 18, 2023

As always excellent service, service writer Miguel Otero is always professional and gets the work done as promised when promised More

by David Bruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Otero
Report | Print
Jul 24, 2023 -

Sterling McCall Ford responded

Thank you for your kind words for our staff, we appreciate it!

Helpful
July 17, 2023

Service department is excellent as is my service rep David Nguyen. David always gets me in and out quickly and treats my car as if it was his own. I drive out of my way to see David , I trust him. More

by Rick Edge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nguyen
Report | Print
Aug 02, 2023 -

Sterling McCall Ford responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

Helpful
July 13, 2023

The best part of the dealership is the maintenance section! The staff is super, particularly, David Nguyen. More

by Giddings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nguyen
Report | Print
Jul 28, 2023 -

Sterling McCall Ford responded

Thank you so much for your positive comments about Sterling McCall Ford!

Helpful
July 07, 2023

We paid for the rotation, they did not do it and they charged us and said that they had done it! More

by shop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
o dont know
Report | Print
Sep 06, 2023 -

Sterling McCall Ford responded

Thank you for your feedback about your tir rotoation because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Jesus Garcia Service Director jesusgarcia@sterlingmccallford.com

Helpful
July 06, 2023

Excellent service! ! David Nguyen was super attentive and professional. He made sure I had everything I needed and went out of his way to make sure I was comfortable and More

by Qualitymotorvehicle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nguyen
Report | Print
Aug 03, 2023 -

Sterling McCall Ford responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

Helpful
June 30, 2023

Professional, courteous and great atmosphere. A very quick process. The immediate follow up was greatly appreciated. More

by wes.bow74
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan, Rodney and Wally
Report | Print
Aug 01, 2023 -

Sterling McCall Ford responded

We are glad we could help!

Helpful
June 30, 2023

Good service every time. I take my car there. If I have to wait for long time. They can drive me home to waiting. More

by miik55.ms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nguyen
Report | Print
Aug 02, 2023 -

Sterling McCall Ford responded

Thank you for your Five-Star review and for choosing Sterling McCall Ford! We are happy to have provided you with great service every time and to know that our service staff was able to meet your expectations. We look forward to serving you again.

Helpful
June 29, 2023

Courteous, and friendly seevice. . Knowledgable about my car repairs needed. Only thing, I was not informed when my car was ready More

by beasleydora317
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sergio
Report | Print
Jul 13, 2023 -

Sterling McCall Ford responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Helpful
June 24, 2023

This visit on 6/24/23 deserves 5 stars because of service advisor, Miguel Otero. He provided excellent customer service and took care of all my concerns. The cleaning lady makes the common areas feel cle More

by Mr. Lopez
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Miguel Otero
Report | Print
Jun 27, 2023 -

Sterling McCall Ford responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Helpful
June 23, 2023

Great Car buying Experience! ! Very fast and convenient!!! Everything was simple and explained very well!! More

by Bcurry713
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
S.Alvarado and Peter Tosh
Report | Print
Jun 27, 2023 -

Sterling McCall Ford responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

Helpful
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