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Sterling McCall Honda
Kingwood, TX
391 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 391 reviews
October 11, 2023
They lost their customer relationship. For status of repairs you have to call them now. I have been a customer since 1987 and this past year or two that service has disappeared. Also what For status of repairs you have to call them now. I have been a customer since 1987 and this past year or two that service has disappeared. Also what use to take a day or two to repair is now taking a week or more. What has changed for this fall in service. More
by Shcannon58
Employees Worked With
Brayan Vasquez, Frank Isede, Kim Eddy
Helpful October 11, 2023
The dealership is good at sales, not really good at maintenance services. I bought AcceleCare and my 2nd maintenance they didn’t aware about it, still invoiced me until I told them. Another time, I had maintenance services. I bought AcceleCare and my 2nd maintenance they didn’t aware about it, still invoiced me until I told them. Another time, I had my wheels alignment but my wheels still shaking as nothing being fixed. Another time, I had maintenance with free car wash, when I drove home I just realized my car hasn’t been washed and they didn’t inform me about that while in the paper all checked. I don’t trust their maintenance services. More
by hoahanguyen
Employees Worked With
I don’t remember
October 09, 2023
They take good care of my car every time I go. They prefer appointments but with my buddy schedule I never know when I can make it and they've never make me turn around. They prefer appointments but with my buddy schedule I never know when I can make it and they've never make me turn around. More
by dianavila
Employees Worked With
Ybarra
October 03, 2023
We were very happy with the greeting, service & delivery . Max did a thorough job & answered all our questions. We have owned multiple Hondas over the years & love their product! Our experience at Sterli . Max did a thorough job & answered all our questions. We have owned multiple Hondas over the years & love their product! Our experience at Sterling McCall , Kingwood has been very pleasant. More
by Patti
Employees Worked With
Max, Ryan
October 03, 2023
Gino that pulled my car in was the only nice and welcoming when there. He directed me to a service rep who didn’t seem too happy that he brought me to him and the service rep didn’t seem too happy. welcoming when there. He directed me to a service rep who didn’t seem too happy that he brought me to him and the service rep didn’t seem too happy. Once he got done with whatever he was doing to help me was not friendly, was not smiling, was not anything, and it was kind of misleading on what they were going to do with my car when I went in for an oil change. I didn’t have a really good experience with the last service guy who I don’t believe is there anymore because this other guy was actually sitting in his spot More
by Yvonne
Employees Worked With
Didn’t get the service guy name only the first person that was out receiving the card, Gino
October 02, 2023
The employees are very friendly and Informative. Clean and spacious waiting area. Wait was not long. Will return for future service. Clean and spacious waiting area. Wait was not long. Will return for future service. More
by michell8176
Employees Worked With
J. Walsh & Shane O'Bannon
October 01, 2023
Didn’t take long to be helped. Informed of special discounts/ warranties. Told I would be an hour for service and left in an hour. Very friendly and informative. Informed of special discounts/ warranties. Told I would be an hour for service and left in an hour. Very friendly and informative. More
by Perezfelipe65
Employees Worked With
Ybarra, Jessie
September 30, 2023
I was there for an oil change. We asked Mark to show us the new Honda Pilot. He was great from the beginning and provideds us with great customer service. The location was very cle We asked Mark to show us the new Honda Pilot. He was great from the beginning and provideds us with great customer service. The location was very clean and offered amenities like water, snacks, coffee and vending machines. More
by riverafam209
Employees Worked With
Mark Damian
September 27, 2023
Was not greeted with a smile. I had an oil change coupon for a $39.99 which I presented to the service representative. When the service was completed they told me the price and th I had an oil change coupon for a $39.99 which I presented to the service representative. When the service was completed they told me the price and they had not honored the coupon price without me asking for it. . No apologies, no smiles I just signed the ticket and left. More
by Eltwostory
Employees Worked With
Shane
