Sterling McCall Lexus Clear Lake

Did not meet service rep until I was checking out! With appointment car didn’t go into bay for 1.5 hours. Was told by text what needed to be done to car without someone explaining it to me! Thanks!! I With appointment car didn’t go into bay for 1.5 hours. Was told by text what needed to be done to car without someone explaining it to me! Thanks!! I have been a loyal Lexus customer for 15 years and this was the worst experience I have ever experienced! More

Work completed in a timely fashion. All associates were very professional in their positions. Waiting room was clean and comfortable. All associates were very professional in their positions. Waiting room was clean and comfortable. More

Had a bad battery replaced it on the spot with brand new one no charge.this Lexus dealership always has great service and customer service one no charge.this Lexus dealership always has great service and customer service More

Let the car door open all night and my it drained my battery on birthday weekend. My husband jumped and took it to the Lexus Clearlake for repairs since it was still under warranty. They did a diagnosti battery on birthday weekend. My husband jumped and took it to the Lexus Clearlake for repairs since it was still under warranty. They did a diagnostic on the vehicle and it was going to take a long time to recharge the battery. My husband spoke with Erika and she went above and beyond to help get my husband back to me for my birthday celebration. She put him in a loaner for the weekend which made me happy. When my husband got home he said he wished Lexus made a truck because he was impressed with the A+++++ services. My husband owns a GMC truck and when he needs more than one day of service he always rents a cars. If your in the market for a vehicle go to Lexus Clearlake. More

Love my RX350. The service at Sterling McCall Lexus of Clear Lake has been excellent. Would highly recommend them to anyone, especially Rachel (sales) and David W. The service at Sterling McCall Lexus of Clear Lake has been excellent. Would highly recommend them to anyone, especially Rachel (sales) and David W. In service dept. More

My maintenance contact was off on the day I called for an appt. He took my info and confirmed my appt, for four days in the future, as I had requested. When I arrived for my appt, my contact, Dean Levos, w appt. He took my info and confirmed my appt, for four days in the future, as I had requested. When I arrived for my appt, my contact, Dean Levos, was ready for me. He explained everything that would happen on this visit and the approx amt of time it would require. He kept me apprised of the work throughout my time at the dealership. More

I always get awesome service when working with Erica! ! She and the service team exceeds my expectations. Thank you!! ! She and the service team exceeds my expectations. Thank you!! More

Employees are very friendly and know their business! They are on time with your appointment and take you on schedule. The entire dealership is clean and spotless and the waiting ares is very spacious a They are on time with your appointment and take you on schedule. The entire dealership is clean and spotless and the waiting ares is very spacious and comfortable. More

Excellent service, communication, price, and time efficiency. Thank you Mr Day and team SMLCL for exceeding my expectations. efficiency. Thank you Mr Day and team SMLCL for exceeding my expectations. More

Service was great! Phil Lambert took great care of my car! Fast, friendly, and pleasant. 100% recommend! Phil Lambert took great care of my car! Fast, friendly, and pleasant. 100% recommend! More