Sterling McCall Lexus Clear Lake

Poor Customer Service After purchasing a used Lexus on December 21, 13 days later the brake pad wear light indicator came on. I called the dealership numerous times yesterd After purchasing a used Lexus on December 21, 13 days later the brake pad wear light indicator came on. I called the dealership numerous times yesterday and was not able to speak to anyone. I finally decided to physically come to the dealership to get this matter taken care of. The issue I have is why would Clear Lake Lexus sell a used car knowing the brake pads were going out!?! Very disappointed! More

Awesome car buying experience time after time Great dealership to deal with. Bought our 8th car and have never had any complaints! I definitely recommend buying there. Thank you to Robert, Wes,and Great dealership to deal with. Bought our 8th car and have never had any complaints! I definitely recommend buying there. Thank you to Robert, Wes,and Young for all your help! More

Good and fast service. Sent car in for 20K check-up and they had it ready in 1 hour, very good customer service. Not very pushy on the upscale either. Sent car in for 20K check-up and they had it ready in 1 hour, very good customer service. Not very pushy on the upscale either. More

Wonderful Excellent customer service and friendly staff. However the car wash was bad. Erika was very helpful trying to clean some areas of the car they missed Excellent customer service and friendly staff. However the car wash was bad. Erika was very helpful trying to clean some areas of the car they missed during the wash. More

30k mile service Came in for my 30k mile service and have a moon roof rattle checked out. Dealer found that the moon roof seal needed replacement. Also the battery fai Came in for my 30k mile service and have a moon roof rattle checked out. Dealer found that the moon roof seal needed replacement. Also the battery failed it's test. Both were replaced under warranty. The customer rep Elmer Agosto kept me informed throughout all the major service points/findings/repairs. The salesman that sold me the car almost 2 years ago came to see how I was doing and how the service was going. All in all outstanding service by all involved. More

75K Service Very efficient from the time I arrive for my scheduled appointment. My service rep, Erika Presley, entered my info into the system and started things Very efficient from the time I arrive for my scheduled appointment. My service rep, Erika Presley, entered my info into the system and started things going. The service was completed quickly and I was out within an hour. I definitely would recommend this dealership for your service needs. More

Servicing my car The service person was nice answering questions I had about the service I needed for my car. Though it was busy and had to wait a little longer than w The service person was nice answering questions I had about the service I needed for my car. Though it was busy and had to wait a little longer than what I expected, I was satisfied with the service. More

Excellent service department The service department is first class. Im always comfortable taking my personal car in for service knowing im getting the best care for my vehicle. The service department is first class. Im always comfortable taking my personal car in for service knowing im getting the best care for my vehicle. More

First Time Leasing Eddie Romero was excellent and the process was made so easy with the help of Tim Nguyen in finance! Great people and dealership! Will return. Eddie Romero was excellent and the process was made so easy with the help of Tim Nguyen in finance! Great people and dealership! Will return. More

Replace the airbag Excellent service and no pressure. Waiting room very comfortable and well supplied with snacks and drinks. Courteous and efficient. Car was ready when Excellent service and no pressure. Waiting room very comfortable and well supplied with snacks and drinks. Courteous and efficient. Car was ready when I arrived to pick it up and sparkling clean. More