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Sterling McCall Lexus
Houston, TX
1,827 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,827 reviews
May 31, 2025
This was My first service on my 2025 ES 350. Service Advisor Jose Gutierrez who was assigned to me for the first time was super knowledgeable and patient with all the questions I had for him. Service Advisor Jose Gutierrez who was assigned to me for the first time was super knowledgeable and patient with all the questions I had for him. He was also very courteous and respectful and explained everything that was going to be done. When car was ready he again went over all that was done and looked at.. I am hopeful he would live up to my expectations on my future visits as well - I am sure he will. The waiting area at dealership was super clean as well and in general all employees I spoke to appeared to be very friendly. More
by Chrys
Employees Worked With
Don’t recall names
May 30, 2025
Their customer service is outstanding! Top tier. I will continue to purchase Lexus vehicles because the the amazing customer service I receive in their service department. Hunter is so hel Top tier. I will continue to purchase Lexus vehicles because the the amazing customer service I receive in their service department. Hunter is so helpful!! More
by Sarah J
Employees Worked With
Hunter Bassett
May 30, 2025
Excellent and professional courtesy. Staff were very professional and prompt. Communication was excellent and got the job on time Staff were very professional and prompt. Communication was excellent and got the job on time More
by Basem.younes
Employees Worked With
Josh Garcia, Mylinh Tran-Salazar
May 30, 2025
Best service in town! Service Consultants always available and ready to help. Also waiting room very pleasant and welcoming. All good! Thanks. Service Consultants always available and ready to help. Also waiting room very pleasant and welcoming. All good! Thanks. More
by aline.elhage
Employees Worked With
Paul Zapata is the best!, Ray Villarreal, Mylinh Tran-Salazar
May 30, 2025
Good service, courtesy and friendly staff. There’s short waiting time. Very nice waiting area. Thanks to Service Advisor Kevin who kept me informed on every step. Thank you!!! There’s short waiting time. Very nice waiting area. Thanks to Service Advisor Kevin who kept me informed on every step. Thank you!!! More
by Maria
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
May 30, 2025
Sterling McCall Lexus, has one of the best dealers ship in Houston, the service that I get is always pleasant. I would not take my car anywhere else but Sterling McCall Lexus. The facility is very nice and in Houston, the service that I get is always pleasant. I would not take my car anywhere else but Sterling McCall Lexus. The facility is very nice and clean. More
by Mackie03
Employees Worked With
Steven Sliva
May 29, 2025
Service department is below par. Too much waiting. No response if you call their service department. Inaccurate time for completing job. Loaner car is unacceptable process. Pay for g Too much waiting. No response if you call their service department. Inaccurate time for completing job. Loaner car is unacceptable process. Pay for gas pay for toll if used. What? After spending thousands on a vehicle??? More
by 1LUV2000
Employees Worked With
Kelly
