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Sterling McCall Lexus
Houston, TX
1,953 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 14, 2025
The service was exceptional. The people were friendly and professional. I was completely informed during the entire process. The people were friendly and professional. I was completely informed during the entire process. More
by franklinb_80
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
July 12, 2025
Marlon Romero has been our service representative for many years and has always been very courteous and knowledgeable. He has always provided us with excellent service. many years and has always been very courteous and knowledgeable. He has always provided us with excellent service. More
by npcaraway
Employees Worked With
Marlon Romero
July 11, 2025
I brought my Lexus in for its 5,000-mile service, and the experience was top-notch. The service team was friendly, efficient, and made everything easy. I also really appreciated the tech who helped reconnect experience was top-notch. The service team was friendly, efficient, and made everything easy. I also really appreciated the tech who helped reconnect my Lexus app after it got disconnected when I got a new phone — they were super helpful and patient, and had it working again in no time. It’s that kind of attention to detail and customer care that keeps me coming back. Highly recommend their service department! More
by maria.adams4
Employees Worked With
Kameron Smith
July 11, 2025
The service agent, Jose Gutierrez is very thorough and helpful. He’s never out to gouge me for unnecessary services. I appreciate his honesty and that’s why I keep coming back. helpful. He’s never out to gouge me for unnecessary services. I appreciate his honesty and that’s why I keep coming back. More
by Johnparambil
Employees Worked With
Jose Gutierrez
July 11, 2025
Exceptional service as always at Sterling McCall Lexus! My service advisor, Stephanie, was professional, attentive, and kept me updated throughout my routine service. Everything was handled efficiently and My service advisor, Stephanie, was professional, attentive, and kept me updated throughout my routine service. Everything was handled efficiently and with care. Highly recommend both the dealership and Stephanie for top-notch service! More
by Yasir Rasheed
Employees Worked With
Stephanie Nguyen
July 11, 2025
I have to drive a bit to Sterling McCall for my warranty service. I live closer to Westside. But I always get great service and great communication from Sterling McCall. I will buy my next car from them. service. I live closer to Westside. But I always get great service and great communication from Sterling McCall. I will buy my next car from them. More
by Klessard
Employees Worked With
Josh Garcia
July 10, 2025
Service advisor is very knowledgeable, flexible to accommodate clients, answered / clarified questions about the malfunction of the sensors. Excellent service overall. accommodate clients, answered / clarified questions about the malfunction of the sensors. Excellent service overall. More
by Sada Kenchannavar
Employees Worked With
Hunter
