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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
2,102 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 2,102 reviews

September 05, 2025

It is always a pleasant experience. The staff is friendly and helpful, quick and efficient service, clean waiting areas. More

by Cd11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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September 04, 2025

Service is always exactly what it should be. They are punctual, efficient and thorough. Quality is excellent. More

by Pquarles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
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September 03, 2025

Clean and calm. Not pushy. Didn’t blow our phones up. Pretty fair when it came to our trade More

by ramirez.seve
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fardin and Gilbert
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September 03, 2025

Rolled in with a flat tire and needed to get in and out as soon as possible. Kelly Callaway took amazing care of me and got me on my way. More

by Ramkingrealtor610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Callaway , Ray Villarreal, Mylinh Tran-Salazar
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September 03, 2025

Quick, clean process and vehicle ready before it was promised. My service advisor, Marlon, was great as always. More

by wabaker1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
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September 03, 2025

My experience at Sterling McCall Lexus was outstanding. The entire team is incredibly welcoming, and my service advisor, Mirra, was a true professional. She handled all my requests perfectly and made the w More

by SYED A ALI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mirra Nazal
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September 02, 2025

very bad service, not provide the all points inspection report, was not paying attention to job. More

by tanvir.afzal@amexgbt.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
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Sep 02, 2025 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I am sorry to hear that you are unhappy with your recent service experience. I am unable to locate your customer record with the information provided in the review. Please contact me at 713-995-2414 and I will be happy to review and share the vehicle inspection report and answer any questions you may have. Holly Kaminga Service Director

September 02, 2025

My service advisor Justin is the best. He takes great care of his clients and ensures that when they leave that their car is in great shape. More

by amjfootball
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Page
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August 30, 2025

Mirra was great! She was informative, friendly and eager to assist. She kept me updated throughout the the process. A joy to work with! I have purchased all my veh More

by jessicaescamilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal
Report | Print
Sep 03, 2025 -

Sterling McCall Lexus responded

Hello, thank you for your kind review; we are happy to pass along your comments to Mirra here at Sterling McCall Lexus! If you have any further questions, please don't hesitate to reach out!

August 30, 2025

The service was very good. The whole handled service very courteous and she knows her work She kept me informed of the service progress More

by Serrhai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
Report | Print
Sep 01, 2025 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

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