
Sterling McCall Lexus
Houston, TX
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I am always treated professionally when I visit Sterling McCall Lexus. Jose is the best! He ensures i am aware of all the services provided for the vehicle. The car loaner employees are very kind and profes McCall Lexus. Jose is the best! He ensures i am aware of all the services provided for the vehicle. The car loaner employees are very kind and professional each and every time I need a loaner. Highly recommend this dealership to everyone. More
Tim Huynh became sarcastic and dismissive, telling me I should just “go buy a Genesis or an Acura” — something you simply don’t say to a customer. You don’t tell people what to buy just because they ask a should just “go buy a Genesis or an Acura” — something you simply don’t say to a customer. You don’t tell people what to buy just because they ask a question about pricing. This kind of behavior is unacceptable, especially at a luxury dealership where professionalism and respect should be the baseline More
Quick, clean and organize service, however I did run into a few issues. 1. I was not contacted when my vehicle was ready. 2. My Lexus certified vehicle that I recently purchased was scheduled for a software a few issues. 1. I was not contacted when my vehicle was ready. 2. My Lexus certified vehicle that I recently purchased was scheduled for a software update but I was suggested by the service representative that the vehicle needed a service since it is at 30k miles. Keep in mind 4/4 was the vehicles last service before the car was purchased on 4/9, tried to explain to my service advisor and he brushed it off. Hopefully this doesn’t become an issue in the future by using my free services that was given to us after buying our Lexus certified vehicle. More
Stevie was very professional as well as knowledgeable Stevie gave me a time frame in which my vehicle will be servicing finish as well as updates and that was important to me Stevie gave me a time frame in which my vehicle will be servicing finish as well as updates and that was important to me More