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Sterling McCall Lexus

Houston, TX

4.8
1,803 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,803 reviews

May 18, 2025

I am always treated professionally when I visit Sterling McCall Lexus. Jose is the best! He ensures i am aware of all the services provided for the vehicle. The car loaner employees are very kind and profes More

by Kimberlyhicks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
May 20, 2025 -

Sterling McCall Lexus responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

May 17, 2025

Tim Huynh became sarcastic and dismissive, telling me I should just “go buy a Genesis or an Acura” — something you simply don’t say to a customer. You don’t tell people what to buy just because they ask a More

by ahmedtabra
Sales Price Transparency
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Tim Huynh, Roley Verelien
May 21, 2025 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I am sorry to read that you are unhappy with your recent dealership visit. Our pre-owned vehicles are priced at or below market and our policy is to provide a no haggle, no hassle price, meaning that the price displayed online and at the dealership is our best price. I apologize if this was not communicated in a professional manner. Please contact me at 713-995-2673 if I can assist you with a vehicle purchase. Dane Babbitt Pre-owned Director dbabbitt@SMLexus.com

May 17, 2025

Quick, clean and organize service, however I did run into a few issues. 1. I was not contacted when my vehicle was ready. 2. My Lexus certified vehicle that I recently purchased was scheduled for a software More

by LSIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stevie
May 21, 2025 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I apologize for any confusion surrounding the complimentary services that you received when purchasing a Certified Pre-owned Lexus. I would like to get more information from you so that I can ensure that the issue is cleared up. Please contact me at 713-995-2673 and I will do my best to resolve. Dane Babbitt Pre-owned Director dbabbitt@smlexus.com

May 17, 2025

Great customer service. Appreciate assistance from Service Advisor Jose Gutierrez. He explained the cost and repair in detail. More

by Lin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
May 20, 2025 -

Sterling McCall Lexus responded

Hi Lin, we're happy to hear you had such a positive experience with Jose! Feel free to reach out to us if you need anything. Have a wonderful day.

May 17, 2025

The sales experience was very easy an d not stressful at all. The sales person was very helpful and very knowledgeable. More

by don.theriot
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Capin
May 20, 2025 -

Sterling McCall Lexus responded

Hi Don, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

May 17, 2025

I have been a customer for the last 15 years and have always been treated fairly and honestly. More

by L Henry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Silva
May 20, 2025 -

Sterling McCall Lexus responded

Hi, your wonderful feedback and rating mean a lot to us. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 17, 2025

Gustavo helped me this visit and he had great customer service and provided timely updates on the status of my car. More

by Nola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo
May 20, 2025 -

Sterling McCall Lexus responded

Hi Nola, we're happy you found Gustavo to be so supportive during your experience here at Sterling McCall Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 17, 2025

Great service. Marlon was fantastic. Highly recommend. Was in and out in about an hour today. More

by cschulz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon
May 20, 2025 -

Sterling McCall Lexus responded

Hi, we're happy to hear you had such a positive experience with Marlon! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 16, 2025

This dealership has courteous employees that keep you informed about your vehicle and has nice facilities More

by Faye.davis54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kinley Rushing
May 19, 2025 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 16, 2025

Stevie was very professional as well as knowledgeable Stevie gave me a time frame in which my vehicle will be servicing finish as well as updates and that was important to me More

by donlewbee@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stevie
May 19, 2025 -

Sterling McCall Lexus responded

Hello, we're happy you found our staff member Stevie to be so supportive during your experience here at Sterling McCall Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!