Sterling McCall Toyota

I have used Sterling McCall for service on my toyotas for years. My last trip, they recommended more than a thousand dollars worth of repairs, that included new brake pads, and alignment and a belt. I decide years. My last trip, they recommended more than a thousand dollars worth of repairs, that included new brake pads, and alignment and a belt. I decided that, frankly, my husband was a cheaper alternative. Saved about $900. This should have been an indicator of things to come, but mind you I have been using them since 2002 for both toyotas I owned. I decided to start my car search here when one of those cars was totaled by an idiot not paying attention who hit me going 25+ miles an hour. i was rear ended while stopped at a light. While I am pleased to report the people in the car (myself and my 5 year old son in the back seat), were injured in a relatively minor fashion considering we could have died, I was not so lucky with the car. I was thrust into car shopping with a now empty savings due to the wreck, and attempting to find a perverbial needle in a haystack. Our first trip was amicable enough. Sales rep was nice, test drove two cars with us after a 20 minute search for the cars (they REALLY NEED to organize that lot better). When it came time to make a deal, I put down our offer, and the finance guy actually gave us an offer $500 HIGHER than his original offer. We pointed this out, offered the same amount, and the finance guy came down a whopping $100 dollars, and said end of discussion. two days later, I found the exact same car online at another dealer down the street for cheaper. I sent the information to the online used car sales rep and said I would like to see if you can beat it. He came down more than a grand off the price that the other dealership had. I came back. I called to let the rep know I was en route, and was told the keys were up front ready to go, all we needed to do was sign. Showed up, and the car had been sold. 15 minutes after my call, the car was nowhere to be found, and they had lots of great "options" 3-4K more than the one I had priced over the phone. Pushy sales person made racial comments about coworkers, in addition to being hellbent on selling me a Nissan Altima that turned out to have a 3 star crash test rating. he claimed it was just as good as a camry. I may be new to buying a car, but even I know bait and switch when it is this obvious. I was appalled at the treatment. this dealership has seriously gone downhill. Will not set foot here again. They have lost a customer for life. More

Best purchasing experience that I have gone through. No hassle and quick once I made my decision I was out driving home within an hour hassle and quick once I made my decision I was out driving home within an hour More

Service was done in a reasonable amount of time for a good price. Waiting accomodations were great (free beverages). Work appears to have been done correctly (brakes you can't see). good price. Waiting accomodations were great (free beverages). Work appears to have been done correctly (brakes you can't see). More

I am old and quite deaf. I got a notice for a recall. The service was outstanding. The people make this place special. Many thanks. I'm fairly new to Houston and have been to two other dealerships. The service was outstanding. The people make this place special. Many thanks. I'm fairly new to Houston and have been to two other dealerships. I moved from apartments to a house so Sterling McCall is in my neighborhood. What a fortunate move. My initial visit went so well I scheduled another visit for regular servicing next week. I just wish every elderly widow could have such a lovely dealership! Lucky me. More

I had a great experience at this dealership. They treated me great and I even got to look around and they had the best prices for the vehicle I was looking for. Freddi was a wonderful sales man and treated me great and I even got to look around and they had the best prices for the vehicle I was looking for. Freddi was a wonderful sales man and had an answer for all of my questions and the ones he didn't know he quickly found for me. I will be purchasing another vehicle from this dealership through Freddi. More

Lube dept. is fine, but the service dept. really is lame. I am waiting for 10 minutes while late comers are being helped. The wheel alignment/tire balancing/break overhaul, I keep hearing this knocking sou I am waiting for 10 minutes while late comers are being helped. The wheel alignment/tire balancing/break overhaul, I keep hearing this knocking sound from the tire;out of alignment/balance according to another repair facility who checked my car. So many negative experiences I have had with this place. Next car is not going to be from this dealer for their poor service (I had also had an issue upon purchase; title not being sent in timely manner, license plate being forgotten, one of the options I purchased was not done upon vehicle pickup) More

We have purchased 1 Corolla and 2 Camry(s) from this dealership. The 'Customer Service' has been excellent. The employees are warm, kind, respectful, and accessible. Mr. Allen Tate, New Car Director, dealership. The 'Customer Service' has been excellent. The employees are warm, kind, respectful, and accessible. Mr. Allen Tate, New Car Director, has truly made our experience with the dealership very special. With the care and attention we have received, I highly recommend Sterling McCall Toyota. A. Hall More

I was in the used car dept last night around 8:45. I test drove 2 used cars. I accompanied salesman Thomas Simmons to his office to "look at some numbers" on the 2 cars. I told him I was not ready to buy yet drove 2 used cars. I accompanied salesman Thomas Simmons to his office to "look at some numbers" on the 2 cars. I told him I was not ready to buy yet, because I was still looking around, and I thought I would get a better deal at the end of the month. He said that wasn't the case, and I said that I thought that it was, and he told me that I could "just leave, then," that I could "just go if you want." Needless to say I didn't argue, just left quietly. I couldn't believe I was talked to like that. I complained the next morning to the used car Mgr, and he only said he was sorry about it, didn't seem genuinely sorry, didn't even say he would to talk to Mr Simmons. I suggest you stay away from this place, because no one cares about the customer. More