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Sterling McCall Toyota

Houston, TX

Overview
Reviews
Vehicles
4.2
1,139 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,140 reviews

May 20, 2025

Service takes forever even if you have the absolute earliest appointment. 2.5 hours for an oil change is way too long. Communication is not great either. More

by alonso2994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Report | Print
May 22, 2025 -

Sterling McCall Toyota responded

alonso2994, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize for this situation. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line.         Regards, Art Whatley Service Director awhatley@mccallgroup.com

May 20, 2025

I had an outstanding experience at Toyota Service thanks to Jean Zelaya-Umana! From the moment I arrived, was professional, courteous, and incredibly knowledgeable Thanks for all team for the great servic More

by Bayan Alhalabeya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Zelaya-Umana
Report | Print
May 22, 2025 -

Sterling McCall Toyota responded

Hi Bayan, we are so happy to read such a great review about Sterling McCall Toyota! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 19, 2025

Very good customer service 👏🏽 Mr. Garza was very polite and patient with me. As a senior citizen, technology can be intimidating. More

by Vbeverly1499
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reynaldo Garza
Report | Print
May 21, 2025 -

Sterling McCall Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota. We hope you have a great day!

May 19, 2025

Good service fast resonable price and professional. Definitely I will come back for the next time More

by danieltunguyen367
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro
Report | Print
May 21, 2025 -

Sterling McCall Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

May 19, 2025

Customer service was great. The service was fast, good and efficient!! I was very impressed! More

by Waky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Chatman
Report | Print
May 21, 2025 -

Sterling McCall Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

May 19, 2025

Good service and excellent customer service. Very good explanation over the service . The advisor is kind and shows his commitment with me More

by Rosario
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
Report | Print
May 21, 2025 -

Sterling McCall Toyota responded

Hi Rosario, we're happy to hear you had such a positive experience with our team! We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience here at Sterling McCall Toyota!

May 18, 2025

Ease of making appointment for check up. Polite greeting and sign in. Short wait to leave car. Uber ride was arranged for me, Easy pickup and paying. More

by saundra.dean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garza
Report | Print
May 21, 2025 -

Sterling McCall Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 17, 2025

Very professional, they were all considerate and kind. Ensuring everything was properly accounted for and situated. More

by jec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Villafranco
Report | Print
May 19, 2025 -

Sterling McCall Toyota responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 16, 2025

Disorganize service was not that good had oil change . had an appointment. It took two hours not good! More

by jtorres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ricardo
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May 21, 2025 -

Sterling McCall Toyota responded

Hello jtorres, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize for this situation. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director awhatley@mccallgroup.com

May 16, 2025

Very good service. I needed new battery and they didn’t have one, nor any dealer in Houston. So they had me purchase one from Walmart and they installed it for a very More

by RSB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Portillo
Report | Print
May 18, 2025 -

Sterling McCall Toyota responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

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