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Sterling McCall Toyota

Houston, TX

4.3
497 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 497 reviews

February 02, 2024

Service advisor was professional and knowledgeable. He resolved issues fast and went above and beyond for me . Excellent job . Fast service More

by Orkhan1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nilson
Feb 06, 2024 -

Sterling McCall Toyota responded

We're delighted to hear that the service advisor was professional, knowledgeable, and went above and beyond to resolve your issues. Providing fast and excellent service is a priority. Thank you for choosing us, and we appreciate your positive review!

February 02, 2024

Everyone is very kind. The service was easy. Was my first time going, But I felt like I had had nothing to worry about my car was in good hands. More

by Helen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Rivera, Brian Luviano, Elizabeth Ayala
Feb 08, 2024 -

Sterling McCall Toyota responded

We're thrilled to hear that everyone at the dealership was very kind, and that your service experience was easy. It's great that, even on your first visit, you felt like your car was in good hands. Thank you for choosing our dealership, and we appreciate your positive review!

February 02, 2024

Prior to going to the dealership, I called several times to see if they had the car I was looking for and was it still available. The service manager Luis was completely unresponsive and gave me false infor More

by Rajuncajun7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Diego and Rahat isiam
Feb 09, 2024 -

Sterling McCall Toyota responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and to earn your business, please contact me at (713) 270-3967. I look forward to speaking with you. Keegan Savell General Manager Direct: (713) 270-3967 ksavell@sterlingmccalltoyota.com

February 02, 2024

My experience buying my dream SUV was simply Amaaaaaaaaaaazing!!! Excellent service! Lupita Mercado is the best, very professional and very friendly, she got me the white color Toyota RAV4 that More

by nmidence
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lupita Mercado & Harry Nguyen
Feb 04, 2024 -

Sterling McCall Toyota responded

We're thrilled to hear that your experience buying your dream SUV was amazing at Sterling McCall Toyota! It's fantastic that Lupita provided excellent service, helping you get the Toyota RAV4 you wanted. Harry's professionalism and friendliness during the finance process made it easy and well-explained. Thank you for recommending Sterling McCall Toyota, and we look forward to welcoming you back in the future. Cheers to your new Toyota RAV4!

February 01, 2024

Rick Howell was great as usual. He got everything taken care of in a timely manner. More

by aferg3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Howell the best.
Feb 02, 2024 -

Sterling McCall Toyota responded

It's fantastic to hear that you had a great experience and that Rick provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

February 01, 2024

Carlos Flores always takes great car of my vehicles. I highly recommend him for anyone needing maintenance. More

by kmontano96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Flores
Feb 03, 2024 -

Sterling McCall Toyota responded

It's fantastic to hear that you had a great experience and that Carlos provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

February 01, 2024

The advisor approved service I didn’t authorize and overcharged me so much. Slow process overall very bad experience More

by Wsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Luviano
Feb 15, 2024 -

Sterling McCall Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

January 31, 2024

Amazing staff, they are so understanding and really take the time to explain everything to you if you don’t understand. More

by Kay f
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
They guy who did my car
Feb 01, 2024 -

Sterling McCall Toyota responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 31, 2024

Dealership has great service and decent prices. They have very little high end inventory (Sequoia's, etc) if you want to buy a new car, but I'm not in the market for one right now. More

by lj25734
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nilson
Feb 01, 2024 -

Sterling McCall Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 31, 2024

I Recommend this dealership because I had the best experience with the best sales person team Guadalupe and Jonathan they both worked tirelessly to get me what I wanted and made sure I was happy w More

by Rachel Cunningham
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Feb 02, 2024 -

Sterling McCall Toyota responded

We're thrilled to hear about your positive experience at Sterling McCall Toyota! It's fantastic that Guadalupe and Jonathan provided you with the best service, working tirelessly to ensure you got what you wanted and were happy with your purchase. Thank you for recommending our dealership, and we appreciate your business!

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