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Sterling McCall Toyota

Houston, TX

Overview
Reviews
Vehicles
4.2
1,280 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,280 reviews

July 29, 2025

We had great service and Ernest went above and beyond what we expected from him. More

by kathleenjpierson59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernest Umana
Report | Print
Jul 30, 2025 -

Sterling McCall Toyota responded

Hi, we're delighted that we were able to exceed your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

July 29, 2025

The service went well even with the remodeling of the dealership. The service tracker stopped working. I then had to search for Sergio to see where the vehicle was in the process. The search finally end More

by Cordeli5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Barragan & his partner
Report | Print
Jul 31, 2025 -

Sterling McCall Toyota responded

Cordeli5, My name is Art Whatley and I am the service Director at Sterling McCall Toyota. I am sorry for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers and will be looking into what happened in this instance. We will be contacting you to address your concern and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Regards, Art Whatley Service Director Sterling McCall Toyota 713-270-3924

July 28, 2025

My advisor Kevin Cruz was the absolute best! He showed courtesy and didn’t try to update me. He was honest. He was straightforward. He’s definitely my go to from now on……. More

by nhall201073
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Cruz Assistant Service Manager
Report | Print
Jul 29, 2025 -

Sterling McCall Toyota responded

Hi, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!

July 27, 2025

I sat at the dealer for whole 4 hours for just an oil change. Nobody bother to notify me when it was done. More

by Maybaypv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
Report | Print
Jul 30, 2025 -

Sterling McCall Toyota responded

Hello Maybaypv, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize for this situation and would like to learn more. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director

July 27, 2025

Good customer service reps . But be ready to wait 2 or more hours while they service your vehicle . More

by yeneapre.aye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernest Umana
Report | Print
Jul 30, 2025 -

Sterling McCall Toyota responded

Hello yeneapre.aye, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize for this situation and would like to learn more. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director

July 26, 2025

I’ve always had great customer service - I think as a team we can communicate a little better. Ex when car is ready and it’s almost 6pm at closing More

by John daigle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
July 26, 2025

always go for oil and filter, best price for service, they check for more things than the oil More

by karem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
pedro
Report | Print
Aug 03, 2025 -

Sterling McCall Toyota responded

John, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

July 26, 2025

El manager de servicio no ayuda a los hispanos mi carro salió con desperfectos en los cinturones y no me quizo ayudar me dijo que tengo que pagar porque fue mi culpa que esté mal More

by xiomara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manager from service
Report | Print
Jul 30, 2025 -

Sterling McCall Toyota responded

Hola Xiomara, Me llamo Edwin Solorio y soy gerente de Sterling McCall Toyota. No creo haber participado en la conversación que tuvo sobre su cinturón de seguridad y me gustaría obtener más información y ofrecerle mi ayuda para encontrar una solución. He intentado encontrar su información en nuestra base de datos para poder contactarla, pero no la encuentro con el nombre que indicó. ¿Podría contactarme para hablar más sobre el tema? Mi número es 713-270-3711. Atentamente, Art Whatley Director de Servicio Sterling McCall Toyota 713-270-3924 awhatley@mccallgroup.com

July 25, 2025

Despite of all the construction, Hannah and Emily gave me outstanding service. Hannah was out when I arrived, but sought me out upon her return. Great service! More

by paulaperry320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah and Emily
Report | Print
Jul 28, 2025 -

Sterling McCall Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to Hannah and Emily here at Sterling McCall Toyota! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 24, 2025

Very good customer service experience at this Toyota versus others. Coming back here by default. More

by WRSTEX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rey
Report | Print
Jul 28, 2025 -

Sterling McCall Toyota responded

Hi, thank you so much for your positive comments about Sterling McCall Toyota! Please don't hesitate to reach out if there's anything additional we can do for you.

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