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Sterling McCall Toyota

Houston, TX

Overview
Reviews
Vehicles
4.2
1,063 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,063 reviews

March 20, 2025

Great customer service and easy to book for maintenance. Very enjoyed to purchase vehicle here! More

by Janice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rey
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Mar 22, 2025 -

Sterling McCall Toyota responded

Hi Janice, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 20, 2025

Too much wait time. Was there for over 4 hours to buy a car I already knew I wanted More

by Nicoletruss03
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bob mejia
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Mar 22, 2025 -

Sterling McCall Toyota responded

Hello Nicole, My name is Luis Guerra, Preowned Director at Sterling McCall Toyota. I sincerely apologize for the inconvenience and the frustrating experience you had with the long wait time—four hours is far too long to buy a car. We truly value your feedback and will use this as a training opportunity to improve our customer experience moving forward. I hope we have another chance to earn your business in the future and would love the opportunity to provide you with a much better experience. Please feel free to reach out if there’s anything I can do for you. Luis Guerra Preowned Director lguerra@sterlingmccalltoyota.com

March 19, 2025

Poor communication from James Chatman. Make me wait for about 4 hrs in the waiting area just to tell me they didn’t have the parts in stock to change my truck break pads, after requesting More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Chatman
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Mar 22, 2025 -

Sterling McCall Toyota responded

My name is Art Whatley and I am the Service Director at Sterling McCall Toyota. I apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime at 713-270-3924. Regards, Art Whatley Service Director awhatley@mccallgroup.com

March 18, 2025

I went to oil change there. They change oil no problem and they also did inspection They send me the link and suggestion about tire repair but my car is also warning engine requi More

by ggebes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gus
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Mar 21, 2025 -

Sterling McCall Toyota responded

Hello ggebes, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize for this situation. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director

March 18, 2025

Bryan Lehr again as always provided excellent service. He displayed gratitude for stopping by, advised about current and future maintenances. More

by emailsantos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brayan Lehr
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Mar 22, 2025 -

Sterling McCall Toyota responded

Hello, we're happy you found Bryan to be so supportive during your experience here at Sterling McCall Toyota. Feel free to reach out to us if you need anything. Have a wonderful day.

March 17, 2025

Good quick service always a delight to have Jean Zelaya help me out so I can get what I need More

by luis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Zelaya
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Mar 21, 2025 -

Sterling McCall Toyota responded

Hello Luis, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 17, 2025

I waited nearly a half hour for my assigned service advisor to get to me to check me in. The online status tracker was not kept up to date. They didn’t wash the car, which my Subaru dealers did routi More

by TopCat
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Silva
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Mar 21, 2025 -

Sterling McCall Toyota responded

Hello, I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. General Manager solszewski@advantagecars.com

March 15, 2025

The dealership is in the middle of upgrading so everything is out of place. They had to order my part from out of town. It took little longer than expected. The service writer Hugo was most helpfu More

by Aktundra4x4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo
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Mar 19, 2025 -

Sterling McCall Toyota responded

Hello Aktundra4x4, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize for this situation. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Art Whatley Service Director Sterling McCall Toyota awhatley@mccallgroup.com

March 14, 2025

Even though they are under construction, they were kind and efficient. James was very helpful. More

by cjhbeh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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Mar 18, 2025 -

Sterling McCall Toyota responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

March 13, 2025

Easy process in purchasing car and great experience with sales person, Moses. Good service all around. Happy customer. More

by mlw82537
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Moses Ramirez and front desk
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Mar 16, 2025 -

Sterling McCall Toyota responded

Hi, we are very happy Moses could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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