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Sterling McCall Toyota

Houston, TX

4.3
517 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 517 reviews

March 12, 2024

The dealership is efficient, and booking service appointments are very easy. Good customer service. Services done are reliable. More

by qikpo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Solorio
Mar 14, 2024 -

Sterling McCall Toyota responded

We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 11, 2024

The oil change special was an excellent deal. I also had my vehicle inspected, which took a lot longer than I expected. Overall, my experience at the dealership went really good… More

by H16e30d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano
Mar 14, 2024 -

Sterling McCall Toyota responded

We're glad to hear that you found our oil change special to be an excellent deal! However, we apologize for any inconvenience caused by the longer-than-expected vehicle inspection. Your feedback is valuable to us, and we'll strive to improve our efficiency in the future. Despite this, we're pleased that your overall experience at the dealership went well.

March 10, 2024

Mr Salim Adil was very helpful and patient in explaining the car details. Answering all our concerns and making our car buying experience very smooth. We will be recommending his name to our friends and fam More

by Mayank M
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Salim Adil
Mar 13, 2024 -

Sterling McCall Toyota responded

Thank you for sharing your positive experience with Mr. Salim! We're delighted to hear that he was helpful, and patient, and made your car-buying experience smooth. Recommendations are a great compliment, and we appreciate your trust in Sterling McCall Toyota. Safe and enjoyable travels in your new car!

March 10, 2024

The maintenance is Quick and thorough; you are good to go in 30mins of arrival More

by Roi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Mar 12, 2024 -

Sterling McCall Toyota responded

Thank you for the kind words Roi! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 09, 2024

Excelente atención y cordialidad, buen sitio, cómodo para esperar, los trabajadores siempre sonrientes dispuestos a ayudar y dar lo mejor de si More

by Miguelangellugo75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Portillo, Brian Luviano, Elizabeth Ayala
Mar 13, 2024 -

Sterling McCall Toyota responded

¡Apreciamos sus amables palabras! Nos alegra saber que ha experimentado un excelente servicio y amabilidad en nuestro concesionario. Es genial saber que se sintió cómodo mientras esperaba y que nuestros trabajadores siempre estaban sonriendo y dispuestos a ayudar. Estamos aquí para ofrecerte lo mejor en todo momento. ¡Gracias por elegirnos y esperamos volver a verte pronto!

March 07, 2024

I am very pleased with the excellent service I received yesterday. You have an experienced intelligent workman who detected the problem my car had and was able to fixed it. I am very grateful More

by jessamaksbabe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Mar 13, 2024 -

Sterling McCall Toyota responded

We're delighted to hear that you received excellent service and that our experienced and intelligent technician efficiently identified and fixed the issue with your car. Thank you for expressing your gratitude. We appreciate your positive feedback!

March 05, 2024

Excellent customer service and awesome service. I only waited for 1 hour for my service More

by DIONEBYRD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rey Qui
Mar 08, 2024 -

Sterling McCall Toyota responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 04, 2024

Went for service. Took less than an hour for oil change and tire rotation with a couple other things. Very nice people who tend to you. Definitely a pleasure to stop h More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Mar 08, 2024 -

Sterling McCall Toyota responded

We're pleased to hear that your recent service experience was efficient and pleasant. It's great that the team took care of your oil change, tire rotation, and other services in less than an hour. We appreciate your positive feedback about the nice people who tended to you. Thank you for choosing us for your service needs, and we look forward to assisting you again in the future!

March 03, 2024

3 Hour Wait 💰😂 Too long wait 7-10+ AM to get my car back Messed up my dash board More

by Jewelry Judge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Mar 14, 2024 -

Sterling McCall Toyota responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and earn your business, please contact me at Paul Krenzer Aftersales Director Sterling McCall Toyota 713-270-3708 pkrenzer@group1auto.com

March 03, 2024

I am completely disgusted with this dealership. Especially with Jordan Abuain (saleman) and his manager, Frank. We called first thing Saturday and ended up working a deal over the phone. We agreed More

by Aanderson1229
Finance Experience
Recommend Dealer
No
Employees Worked With
Jordan Abuain and Frank (manager)
Mar 30, 2024 -

Sterling McCall Toyota responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

Apr 19, 2024 -

Sterling McCall Toyota responded

Thank you for bringing this to my attention. I apologize that your experience with Jordan and Frank has been unpleasant. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Keegan Savell General Manager ksavell@sterlingmccalltoyota.com

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